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OpenText Service Management Automation X (SMAX)
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OpenText Service Management Automation X (SMAX) Features
What are the features of OpenText Service Management Automation X (SMAX)?
Incident Management
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration
Reporting
- Dashboards
- Time Tracking
- Surveys
Access & Usability
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access
OpenText Service Management Automation X (SMAX) Categories on G2
Filter for Features
Incident Management
Automate Ticket Routing | Routes tickets automatically to the appropriate user. This feature was mentioned in 14 OpenText Service Management Automation X (SMAX) reviews. | 86% (Based on 14 reviews) | |
Ticket Prioritization | As reported in 14 OpenText Service Management Automation X (SMAX) reviews. Prioritizes tickets based on factors configured by the user. | 82% (Based on 14 reviews) | |
Ticket Notifications | As reported in 14 OpenText Service Management Automation X (SMAX) reviews. Notifies the IT team when a ticket needs action. | 85% (Based on 14 reviews) | |
Knowledge Base | Provides a forum for answers to common questions. This feature was mentioned in 13 OpenText Service Management Automation X (SMAX) reviews. | 81% (Based on 13 reviews) | |
Knowledge Base/Ticket Integration | Integrates knowledge base articles into a ticket. This feature was mentioned in 11 OpenText Service Management Automation X (SMAX) reviews. | 83% (Based on 11 reviews) |
Reporting
Dashboards | Displays important metrics relating to performance. 13 reviewers of OpenText Service Management Automation X (SMAX) have provided feedback on this feature. | 79% (Based on 13 reviews) | |
Time Tracking | Tracks time worked on a ticket. 13 reviewers of OpenText Service Management Automation X (SMAX) have provided feedback on this feature. | 78% (Based on 13 reviews) | |
Surveys | Based on 11 OpenText Service Management Automation X (SMAX) reviews. Provides surveys to measure employee satisfaction. | 83% (Based on 11 reviews) |
Access & Usability
Mobile | Enables access to service desk features via mobile device. 11 reviewers of OpenText Service Management Automation X (SMAX) have provided feedback on this feature. | 76% (Based on 11 reviews) | |
Self Service | Enables employees to view the status of their tickets. This feature was mentioned in 13 OpenText Service Management Automation X (SMAX) reviews. | 85% (Based on 13 reviews) | |
Active Directory | As reported in 11 OpenText Service Management Automation X (SMAX) reviews. Provides a directory of all users within an organization. | 82% (Based on 11 reviews) | |
Multi-Channel Access | Enables access to service desk features through multiple channels such as email, phone, or the portal. This feature was mentioned in 11 OpenText Service Management Automation X (SMAX) reviews. | 74% (Based on 11 reviews) |
Administration
Change Management | Tools to track and implement required IT changes in a system. | Not enough data | |
Asset Management | Tools to organize and manage all IT assets within an organization. | Not enough data | |
Reports & Analytics | A means to view and analyze a large amount of data in order to gain business insights. | Not enough data |
Service Desk
Help Desk | A place for users to submit tickets when they require IT help. | Not enough data | |
Incident Reports | Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur. | Not enough data | |
Process Workflow | The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met. | Not enough data |
Functionality
Ticketing System | Provides a service desk for users to submit tickets for IT-related issues. | Not enough data | |
Performance Logging | Tracks action-by-action asset performance with machine- or human-readable logs. | Not enough data | |
Alerting | Creates alerts when tracked assets encounter errors or performance issues. | Not enough data | |
Automation | Automates repetitive tasks associated with IT service operations and maintenance. | Not enough data |
Management
Reporting | Provides graphics, dashboards, and general reporting around IT service, assets, and incidents. | Not enough data | |
Administration Console | Provides administrative tools for routine maintenance, upkeep, and tracking. | Not enough data | |
Access Management | Gives administrators control over user privileges and accessibility for IT assets. | Not enough data | |
Asset Management | Gives administrators control over hardware and software resource allocation and tracking. | Not enough data | |
Policy Dictation | Controls policies and configurations across business applications and hardware. | Not enough data |
Agentic AI - Service Desk
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Multi-step Planning | Ability to break down and plan multi-step processes | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
Agentic AI - IT Service Management (ITSM) Tools
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Multi-step Planning | Ability to break down and plan multi-step processes | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
OpenText Service Management Automation X (SMAX) Comparisons
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