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Top 10 OpenText Service Management Automation X (SMAX) Alternatives & Competitors

(71)4.2 out of 5

Explore the best alternatives to OpenText Service Management Automation X (SMAX) for users who need new software features or want to try different solutions. Service Desk Software is a widely used technology, and many people are seeking quick, innovative software solutions with automate ticket routing, knowledge base/ticket integration, and surveys. Other important factors to consider when researching alternatives to OpenText Service Management Automation X (SMAX) include configuration and end users. The best overall OpenText Service Management Automation X (SMAX) alternative is ServiceNow IT Service Management. Other similar apps like OpenText Service Management Automation X (SMAX) are Jira Service Management, BMC Helix ITSM, Freshservice, and BMC FootPrints. OpenText Service Management Automation X (SMAX) alternatives can be found in Service Desk Software but may also be in IT Service Management Tools.

Best Paid & Free Alternatives to OpenText Service Management Automation X (SMAX)

  • ServiceNow IT Service Management
  • Jira Service Management
  • BMC Helix ITSM
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Top 10 Alternatives to OpenText Service Management Automation X (SMAX) Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how OpenText Service Management Automation X (SMAX) stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer Software, and Insurance, and find the best product for your business.

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    #1

  1. ServiceNow IT Service Management

    By ServiceNow
    (1,133)4.4 out of 5

    2. ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with OpenText Service Management Automation X (SMAX):

    Reviewers say compared to OpenText Service Management Automation X (SMAX), ServiceNow IT Service Management is:

    More expensive
    Easier to admin
    Easier to set up
    See all ServiceNow IT Service Management reviews
    #2

  2. Jira Service Management

    By Atlassian
    (807)4.2 out of 5

    3. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with OpenText Service Management Automation X (SMAX):

    Reviewers say compared to OpenText Service Management Automation X (SMAX), Jira Service Management is:

    Easier to set up
    Better at support
    More usable
    See all Jira Service Management reviews
    #3

  3. BMC Helix ITSM

    By BMC Software
    (285)3.7 out of 5

    4. BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.

    Categories in common with OpenText Service Management Automation X (SMAX):

    Reviewers say compared to OpenText Service Management Automation X (SMAX), BMC Helix ITSM is:

    Slower to reach roi
    More expensive
    See all BMC Helix ITSM reviews
    #4

  4. Freshservice

    By Freshworks
    (1,290)4.6 out of 5

    5. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with OpenText Service Management Automation X (SMAX):

    Reviewers say compared to OpenText Service Management Automation X (SMAX), Freshservice is:

    Easier to set up
    Easier to admin
    More usable
    See all Freshservice reviews
    #5

  5. BMC FootPrints

    By BMC Software
    (56)3.5 out of 5

    6. Service desk software designed for the way people use technology

    Categories in common with OpenText Service Management Automation X (SMAX):

    Reviewers say compared to OpenText Service Management Automation X (SMAX), BMC FootPrints is:

    Slower to reach roi
    More expensive
    See all BMC FootPrints reviews
    #6

  6. ManageEngine ServiceDesk Plus

    By ManageEngine
    (233)4.2 out of 5

    7. Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with OpenText Service Management Automation X (SMAX):

    Reviewers say compared to OpenText Service Management Automation X (SMAX), ManageEngine ServiceDesk Plus is:

    Easier to set up
    Easier to admin
    More usable
    See all ManageEngine ServiceDesk Plus reviews
    #7

  7. CA Service Desk Manager

    By Broadcom
    (20)4.2 out of 5

    8. Clarity SM from CA Technologies enables you to deliver consistent IT service support. Automate interactive support, self-service and advanced root cause analysis with Service Desk Manager from CA Technologies.

    Categories in common with OpenText Service Management Automation X (SMAX):

    Reviewers say compared to OpenText Service Management Automation X (SMAX), CA Service Desk Manager is:

    More expensive
    Better at support
    More usable
    See all CA Service Desk Manager reviews
    #8

  8. SolarWinds Service Desk

    By SolarWinds Worldwide LLC
    (762)4.3 out of 5

    9. SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with OpenText Service Management Automation X (SMAX):

    Reviewers say compared to OpenText Service Management Automation X (SMAX), SolarWinds Service Desk is:

    Easier to set up
    Easier to admin
    More usable
    See all SolarWinds Service Desk reviews
    #9

  9. SysAid

    By SysAid
    (721)4.5 out of 5

    10. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with OpenText Service Management Automation X (SMAX):

    Reviewers say compared to OpenText Service Management Automation X (SMAX), SysAid is:

    Easier to set up
    Easier to admin
    Better at support
    See all SysAid reviews
    #10

  10. EasyVista Service Manager

    By EasyVista
    (91)3.9 out of 5

    11. EasyVista Service Manager simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.

    Categories in common with OpenText Service Management Automation X (SMAX):

    Reviewers say compared to OpenText Service Management Automation X (SMAX), EasyVista Service Manager is:

    Slower to reach roi
    See all EasyVista Service Manager reviews

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    Buying software just got smarter. And cheaper.

    This is how G2 Deals can help you:

    • Easily shop for curated – and trusted – software
    • Own your own software buying journey
    • Discover exclusive deals on software
    See Exclusive Offers

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