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- Clarity SM-vs-OpenText Service Management Automation X (SMAX)
Compare CA Service Desk Manager and OpenText Service Management Automation X (SMAX) 
- Users report that CA Service Desk Manager excels in its Help Desk functionality, scoring 9.0, which reviewers mention provides a robust support experience, while OpenText SMAX scores slightly higher at 9.3, indicating a more comprehensive help desk solution.
- Reviewers mention that CA Service Desk Manager's Change Management feature is highly rated at 9.0, showcasing its effectiveness in managing changes, whereas OpenText SMAX offers a marginally better score of 9.2, suggesting a more refined approach to change processes.
- Users on G2 highlight the superior Process Workflow capabilities of OpenText SMAX, which scored 9.4 compared to CA Service Desk Manager's 8.3, indicating that SMAX provides a more streamlined and efficient workflow management experience.
- G2 users report that CA Service Desk Manager's Automation features are impressive, with a score of 9.4, allowing for effective ticket management, while OpenText SMAX lags behind at 8.3, suggesting that CA Service Desk Manager may offer more robust automation capabilities.
- Reviewers mention that the Asset Management feature in OpenText SMAX is rated higher at 8.6 compared to CA Service Desk Manager's 7.9, indicating that SMAX provides a more comprehensive asset tracking and management solution.
- Users say that both products have strong Reporting features, but OpenText SMAX edges out with an 8.3 rating compared to CA Service Desk Manager's 7.9, suggesting that SMAX offers more insightful analytics and reporting tools for users.
CA Desktop is a user-friendly desktop. Even working with many people, I don't face any latency in using this application. During covid -19, we don't have any latency issues.
It is a resource hog; the UI is outdated, support has been awful, the system used to be a leader in the ITSM space, and now has completely dropped off the Gartner magic quadrant. Cost, the initial price of investment is high, and then the licensing model...
Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...
Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...
CA Desktop is a user-friendly desktop. Even working with many people, I don't face any latency in using this application. During covid -19, we don't have any latency issues.
Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...
It is a resource hog; the UI is outdated, support has been awful, the system used to be a leader in the ITSM space, and now has completely dropped off the Gartner magic quadrant. Cost, the initial price of investment is high, and then the licensing model...
Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...
