NiCE CXone Mpower Discussions

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Yes! This product is suitable for all call center and call center operations positions.

When I pull up the report, there is always some time gap. Maybe I do not know how to pull up the real-time data, or there is a gap in the data. Perhaps it takes time to sync everything and build up the report.

When we launch MAX, we get a pop-up window that I want to stick on the window. Either I don't know how to do it, or the feature is unavailable. If the feature is available, please Email.

Is this also an option on NICE? When customers call sometimes, they ask for a specific person.

I was just thinking about a new look for the interface to look better and work smoothly so that it's fantastic to see and pleasant to use every day. Also, for the agents to love the tool because they are other tools out there that agents don't use it by just looking on the ICON alone. So it... Read more

When I use the Salesforce widget i am getting really poor audio quality and either the customers or i have a hard time hearing or being heard.

Sometimes when i attempt to take a call over itll say i refused a call.

I know it represents an average of how many calls were resolved the first time the customer call. But how exactly does it work? Does it includes all the calls the agents received? Also, even though it's not so common, I had experience few connectivity issues during the call and it interrupts it,... Read more