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AP
Credit analyst
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Does NICE also do direct phone lines to each person?

Is this also an option on NICE? When customers call sometimes, they ask for a specific person.
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G2
Engagement Specialist
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No, it does not. At least as far as my experience goes, when customers call my number back, it goes to a random person. I wish we had this feature, though!
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NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu
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