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How do I monitor the productivity time, real time for the agents logged in?

When I pull up the report, there is always some time gap. Maybe I do not know how to pull up the real-time data, or there is a gap in the data. Perhaps it takes time to sync everything and build up the report.
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OH
customer service
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You would click on New+ in the far-right corner & click on agents. There you would see all the agents you would like to monitor.
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