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Netigate Product Details

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Netigate is an AI-powered experience management platform that empowers enterprises to transform the voice of their customers and employees into tangible business growth. By collecting, analyzing, and acting on feedback in real time, organizations can uncover deep insights that drive smarter decisions, foster loyalty, and improve performance across every touchpoint. Our powerful, scalable solutions are trusted by over 1,500 of the world’s most respected brands—including Spotify, DB Schenker, Vodafone, Continental, and EnBW. Whether you're looking to improve customer satisfaction, boost employee engagement, or gain a holistic view of your organization’s experience landscape, Netigate delivers the tools and intelligence needed to make it happen. Founded in Stockholm, Sweden in 2005, Netigate has grown into a leading experience management partner across Europe. With additional offices in Oslo, Helsinki, and Frankfurt am Main, we have a strong and growing European presence. Our local teams bring regional expertise and provide personalized support tailored to the unique needs of each market and organization. What sets us apart is our combination of advanced AI technology with a human-centered approach. We believe that behind every data point is a real person—a customer or an employee whose voice deserves to be heard and understood. That’s why we’ve built a platform that not only delivers robust analytics, but also helps organizations take meaningful action based on real, actionable insights. Whether you're just getting started with experience management or looking to take your current efforts to the next level, Netigate is here to support your journey every step of the way. Want to learn how your organization can harness the power of feedback to drive business success? Book a free demo with one of our onboarding specialists today.

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Languages Supported

Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Basque, Persian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latvian, Lithuanian, Macedonian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified)

Product Description

Netigate is a leading European provider of cloud based services for online surveys that are primarily used for voice of customer (customer satisfaction), employee performance and market research.

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Netigate Marketing

Netigate Media

Netigate Demo - Netigate Feedback Reports

Various report views compatible on all devices

Netigate Demo - The new and improved Netigate platform

After almost two years of development and six months in beta, the new and improved Netigate platform is here.

Net Promoter Score (NPS) or Employee Net Promoter Score (eNPS). How likely you are to recommend a company on a scale of 1 to 10? Your (e)NPS is a key performance indicator, summarising your overall customer/employee loyalty, and being a predictor of growth.

Netigate Demo - Employee engagement survey

Example of how a branded employee survey can look on mobile for a respondent

Netigate Demo - Customer Satisfaction Survey

Example of how a branded customer survey can look on mobile for a respondent

Quick Analysis is your partner in swiftly identifying key insights in the feedback data you collect. As part of the Netigate report function, the feature offers you intelligent analysis in the following ways: • Highest and lowest-ranking questions • Enhanced NPS visualisation and benchmarking...

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Devadarsan K.

Sr.Associate - Customer Experience

Enterprise (> 1000 emp.)

12/20/2023

"Netigate Review: Streamlined Surveys with User-Friendly Interface"

4/5

What do you like best about Netigate?

The standout feature of Netigate is its user-friendly interface, making survey creation and analysis straightforward. The robust reporting tools and customizable templates are particularly helpful, streamlining the feedback collection process. Additionally, Netigate's versatility in handling various survey types contributes to its overall strengths.Netigate generally offers reliable customer service, with responsive support channels. Netigate boasts a relatively smooth implementation process, with clear documentation and user guides available. Review collected by and hosted on G2.com.

What do you dislike about Netigate?

One drawback of Netigate is that some advanced features may require a steeper learning curve, potentially posing a challenge for new users. Additionally, while the platform offers solid customization options, there might be instances where users desire even more flexibility in tailoring surveys to specific needs. Review collected by and hosted on G2.com.

What problems is Netigate solving and how is that benefiting you?

Netigate effectively addresses the need for streamlined and comprehensive feedback collection. It helps me overcome challenges in understanding customer satisfaction, employee engagement, and market trends. By providing detailed insights through its analytics tools, Netigate enables me to make informed decisions, enhance processes, and ultimately improve overall business performance. Review collected by and hosted on G2.com.

Carolina S.

Digital Transformation

Information Technology and Services

Enterprise (> 1000 emp.)

5/23/2023

"An advanced data analysis tool"

4.5/5

What do you like best about Netigate?

This is a tool for feedback that helps customer data is always updated based on their preferences and requests. This tool has a wide variety of ideal formats to be assigned and accurate to the brand, as well as something that I also like this tool is that it has statistical analysis, something that works well in planning stages and in data management processes. Review collected by and hosted on G2.com.

What do you dislike about Netigate?

The tool can be well adapted to the company where it is developed, being a good solution for both medium and large companies, it also has tools for analysis and more functions, so I have no complaints or criticisms. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/13/2023

"Amazing review plateform"

4.5/5

What do you like best about Netigate?

Netigate can be used to fill survey forms and collect data for analysis Review collected by and hosted on G2.com.

What do you dislike about Netigate?

Netigate has amazing features for user to fill survey but it can be given more options for the users to use. Review collected by and hosted on G2.com.

Blake H.

Commercial Risk Advisor

Small-Business (50 or fewer emp.)

4/10/2023

"Awesome!"

5/5

What do you like best about Netigate?

It is so easy to use and helpful in my everyday life. Review collected by and hosted on G2.com.

What do you dislike about Netigate?

The outline of the webiste is a little hard to follow at first! Review collected by and hosted on G2.com.

Henrik B.

Enterprise (> 1000 emp.)

2/27/2023

"Comprehensible took, great support"

4/5

What do you like best about Netigate?

The easiness to use the tool! And of course the nice support staff. Review collected by and hosted on G2.com.

What do you dislike about Netigate?

The way of dealing with languages when you don't have it in your subscription. Review collected by and hosted on G2.com.

Verified User in Entertainment

Small-Business (50 or fewer emp.)

12/8/2020

"Netigate a Performance Review software"

3.5/5

What do you like best about Netigate?

I liked that user interface when I set up the questionnaire. I found myself dragging things around and arranging questions with ease. With other programs I found it hard to send out and use but Netigate was super easy for my team to use. Review collected by and hosted on G2.com.

What do you dislike about Netigate?

With ease comes the problems of customization and features. I found myself wanting to have more customized questions for my team. It didn't have as many features as I was hoping. It was also a little difficult exporting the results into a google sheet. Review collected by and hosted on G2.com.

Recommendations to others considering Netigate:

I would recommend that you try different software to see what works best for your flow. We found that this worked the best but we eventually switched over to a program called chatfuel that got us similar results and also worked on Facebook messenger. Review collected by and hosted on G2.com.

What problems is Netigate solving and how is that benefiting you?

We wanted to solve our website feedback information for customers. We found that having that information optimized our customer journey when signing up for our event. Review collected by and hosted on G2.com.

Maan J.

Software Programmer

Small-Business (50 or fewer emp.)

11/15/2021

"Creating surveys was never been so easier"

4.5/5

What do you like best about Netigate?

It's easy to create surveys using Netigate. It provides you lots of features which make it even easier to create surveys. I have created many poll surveys till date using it and Netigate never disappointed me. Review collected by and hosted on G2.com.

What do you dislike about Netigate?

I think price of the tool can be a bit lower. Other than this all is okay. This tool is absolutely amazing. Review collected by and hosted on G2.com.

Recommendations to others considering Netigate:

It create surveys fast, and saves a lots of time. That's what I need from a survey creation tool. So I would recommend it. Review collected by and hosted on G2.com.

What problems is Netigate solving and how is that benefiting you?

I'm creating surveys with Netigate to gather customer point of views, and really it has helped us a lot to improve our business tactics and helped us in business growing. All thanks to Netigate. Review collected by and hosted on G2.com.

Ritwik S.

Customer Service Specialist

Enterprise (> 1000 emp.)

1/24/2022

"Netigate A simple friendly cloud based software"

3/5

What do you like best about Netigate?

Simplest and easy user interface to create a survey and know the views and ideas of customers and employees Review collected by and hosted on G2.com.

What do you dislike about Netigate?

This is not available free. This is chargeable Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

1/6/2022

"Professional and Work-Friendly"

4.5/5

What do you like best about Netigate?

It has good user support, which helps reach out to people quickly, and technical support.

Very easy to access while also giving you employee insight.

Survey software and the services around it are just complimenting it. Review collected by and hosted on G2.com.

What do you dislike about Netigate?

I have yet to experience something that I dislike on the platform, works great for my needs. Review collected by and hosted on G2.com.

Verified User in Management Consulting

Mid-Market (51-1000 emp.)

5/15/2020

"A good match for: Enterprise feedback management and Market Research"

4/5

What do you like best about Netigate?

It comes with a free trial which is helpful to see if the product is right for you.It is able to be used across Windows and Mac and has good apps for Android and iPhone. The training they provide comes in a variety of sources - in person, webinar, live online. It's easy to set up and the customized surveys are a huge add. The support systems are really helpful. Review collected by and hosted on G2.com.

What do you dislike about Netigate?

I do not like the fact that there is no question library or a self-service portal. There is also no rater selection. Adding these functionalities would greatly enhance the product. The length of the free trial is also too short to get a true sense of all of the functionality. The reporting function is also difficult. Review collected by and hosted on G2.com.

Recommendations to others considering Netigate:

Take advantage of the free trial and support systems offered to see if it's a good fit for you and your business. Review collected by and hosted on G2.com.

What problems is Netigate solving and how is that benefiting you?

Enterprise feedback management, Web-based surveys, Online Surveys, Marketing Research, Customer Satisfaction Surveys, Panel Research Surveys, Human Resource Surveys, Event Evaluation Review collected by and hosted on G2.com.