What do you dislike about Multiview ERP?
1. Lag times. Login and wait to load the desktop. Load a report and wait. Calculate a report and wait. Change one line in that report and your numbers go away. Select calculate and wait again.
2. Creating all of the reports. We were assured that all of our reports could be done in Multiview. They didn't mention that we would need to create them ourselves.
3. Workflow log jams. Getting things out of workflow should be simpler.
4. Everything takes at least twice as long to accomplish. Uploading journal entries require that you create text file from your Excel file, upload that file through the file upload portal, go back to the desktop to process that file through the interface, upload the JE backup file to a different place and then attach the back up to the entry.
5. More than 11 months in, and we still haven't managed to create a dashboard because the instructions are sparse.
6. Because we were with CPSI for all our accounting and payroll functions and Multiview does not do payroll, we had to go with Paylocity. We have a very complicated Time Entry process, but probably no worse than any other hospital. It took us more than a year to get Paylocity set up enough to go live and the payrolls are still not correct.
7. The printing process is ridiculous. To print a trial balance, for example, you would search with your parameters, view your trial balance, select the print button. This brings up a print preview where you can make minor layout adjustments. Then you select the print button again, which brings up your printer selection window. You select DCV printer and tell it to print again. Then you wait to see if it will actually do anything. If your report is long, chances are it will fail. But if it does decide to print, it will bring up a new pdf version of the report and from there you can select the print button again.
8. Using multiiple screens with Multiview is a necessity. Their second screen function is a beta product at best. When you open a second screen to view, for example, invoice documents when reviewing AP batches, you select the second screen function and drag viewing window to your second screen. Then you drag the documents tab to that window. As long as you stay in the same AP batch, the documents tab will stay. If you go to another batch, you will need to drag the documents tab back to the viewing window. The second screen function fails regularly, leaving you to wonder where your documents went.
9. Inconsistent results when loading files through the interfaces. If you can't get a file to load after multiple attempts, you can just put it aside and try it again later and there's a pretty good chance that will load right in.
10. The actual written instructions are pretty good when you can find them. The instruction videos are not as good and some are just difficult to watch.
11. The Community board on the support site is so empty it echos. It leads me to believe that they either have few customers or they delete anything that looks like a complaint. Review collected by and hosted on G2.com.
