136 Mitratech Learn Reviews
I love the ease of creating and editing modules. Being able to replace one slide instead of having to create a new module every time there was an update. Review collected by and hosted on G2.com.
The system has become really glichy. Trainees will sometimes click the next button to go to the next slide and they will be taken backwards several slides. Also sometimes trainees will get caught in a "loop" where the module shows its 100% complete but it won't let them advance and displays "in progress" instead of "complete." Its a known issue that has been going on for over a year without resolve. I had this problem last year in annual training and its still going on this year. Review collected by and hosted on G2.com.
They've gone above and beyond to try and help us, even implementing a feature we requested! The classes we have on Trakstar Learn generate continuing education credit, so we're grateful that the system is robust enough to handle the types of content and reporting we need. Uploading courses is easy and straightforward. Review collected by and hosted on G2.com.
Trakstar Learn is a user interface nightmare: it is so difficult for our users to navigate and troubleshoot, and we have to guide them through even basic functions such as retaking a quiz.
There are bugs, and the error messages are misleading and vague. For example, if a user hasn't completed a course all the way through, and the course glitches, they get a message that says "You have completed this course 100%!" We then have to explain over the phone that no, it is not complete, you'll have to find the part of the course that isn't done.
Since we provide classes for mostly outside learners, archiving users and reinstating them is a gigantic pain. Our users take classes once every three years or so, so they need to be archived regularly, and reinstated on demand. Trakstar Learn really can't handle this well. Review collected by and hosted on G2.com.
I am able to easily track and see which trainees are signed up for what courses and their progress on each. I also like being able to navigate which modules and courses are connected to each other. The ability to add, edit, and see trainee information from the Trainer Dashboard is also really nice. Review collected by and hosted on G2.com.
I do not like how easy it is to go in circles when navigating between modules and courses together. You have to click them in a specifc order and sometimes it can send you into a loop. I wish it was easier to be able to download and view the content slides for each module. If I wanted to view the content, I also only see a limited amount of slides instead of the whole presentation; to see the whole thing I need to download, however my network does not let me view .zip files, so it's annoying at times. Review collected by and hosted on G2.com.
Training courses are easy to set up and function smoothly. There are good options for designing courses to suit my needs. Reports can be created from within courses or at the reporting tab. It is an outstanding program aside from the glitches and issues. Review collected by and hosted on G2.com.
We used this for staff training for two years with no issues. Then Mindflash was acquired by another company and started making "upgrades". This has resulted in glitches--which would be expected, but the problem is that it takes forever to get them resolved. For months, I've been told that the issues are on a list for the tech team to look at. In the meantime, I have to find a workaround to get what I need. Fortunately, it seems to work correctly on the trainee side, so it's just the admin side that has issues. Review collected by and hosted on G2.com.
Trakstar is pretty seamless for even the least tech savvy individual. As a Tech Support Specialist, I often have to "hold the hands" of our clients when navigating various platforms. Users rarely find Trakstar difficult to use and we typically do not need to assist them in locating their modules. Review collected by and hosted on G2.com.
We have had some instances in which Trakstar did not properly record a user's quiz results. In these instances, we either need to push the user along to the next module or have them retake the quiz, which can sometimes cause some frustration. Review collected by and hosted on G2.com.
I like that you can track what has been completed, what is in progress, and areas that staff may need more support based off their score when completing the trainings we created and sent out. Also, leaves a lot of room for us to improve the material based off of what is being scored. Review collected by and hosted on G2.com.
There is nothing that I do not like about Trakstar at this time. Review collected by and hosted on G2.com.
I love that it is easy to use and upload e-learning courses. There is no fluff or any other extra 'flashy components' that make it difficult or complicated. Review collected by and hosted on G2.com.
I wish it could give us better tracking for SCORM files made outside of Trakstar. I am not a techy person at all so I don't know if this is possible, but if there is a way to integrate the passing score from a SCORM file into Trakstar's dashboard, that would be amazing. Review collected by and hosted on G2.com.
I love that it retains training records for archived users, allowing us to maximize the use of our purchased seats.
It is easy to use and learn, both on the admin side and the user side. I use it daily. Review collected by and hosted on G2.com.
Sometimes changes are not tested thoroughly enough before being implemented, causing glitches and issues. Review collected by and hosted on G2.com.
