The G2 on Lofty

Lofty Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Lofty incredibly easy to use, streamlining their business functions and enhancing overall efficiency. (53 mentions)

Users love the powerful features of Lofty, enabling seamless integration and extensive functionality for their real estate needs. (23 mentions)

Users appreciate the AI integration of Lofty, benefiting from its ease of use and automation for lead management. (21 mentions)

Users appreciate the detailed lead generation features of Lofty, enhancing engagement and client management effectively. (18 mentions)

Users love the powerful automation features of Lofty, simplifying tasks and enhancing overall productivity. (17 mentions)

Users report poor customer support, highlighting delays and lack of assistance that hinder their overall experience. (37 mentions)

Users report long waiting times for support responses, often waiting weeks or even months for resolution. (16 mentions)

Users are frustrated by the missing features in Lofty, impacting setup, email quality, and reporting functionalities. (16 mentions)

Users find the learning curve steep, with setup requiring time and slow tech support hindering the experience. (13 mentions)

Users experience delayed service with Lofty's support, often waiting weeks or longer for assistance and communication. (12 mentions)

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Andrea M.

Small-Business (50 or fewer emp.)

2/27/2024

"Great CRM system!"

4/5

What do you like best about Lofty?

We use Lofty for our real estate business and it has been great to track our leads. We have a team of 11 agents and it's nice to finally have a system that we all use together. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

The admin side of Lofty is a little challenging to use. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi Andrea! We're thrilled to hear that Lofty has been instrumental in tracking leads for your real estate business and facilitating collaboration among your team of 11 agents. We appreciate your feedback on the admin side and are committed to improving usability. Thank you for choosing Lofty to streamline your team database management!

Luis A.

Small-Business (50 or fewer emp.)

2/28/2023

"Great"

5/5

What do you like best about Lofty?

This is the best CRM that I have ever had, super easy to use and support is amazing. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

So far its all good, support helps everytime. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi Luis! We're thrilled to hear that you find Lofty to be the best CRM you've ever had and that our support team has been helpful. Our goal is to make client communication seamless, and we're glad to hear that you're benefiting from staying in touch with your active users effectively. Thanks again for choosing Lofty!

Jenny H.

Real Estate Agent

Small-Business (50 or fewer emp.)

5/28/2024

"BETTER THAN KVCORE!!!"

5/5

What do you like best about Lofty?

Everything. Their entire system works great. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

I feel bad for USA users that now they have to subscribe to a paid service to text leads but Canadians dont so it didnt apply to myself. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi Jenny ! Thank you for your positive feedback! We're thrilled to hear that you find Lofty better than other platforms and that it has been working seamlessly for you. We're continuously improving our services to ensure all users have a great experience. If you have any further feedback or questions, don't hesitate to reach out!

Max S.

Small-Business (50 or fewer emp.)

2/27/2024

"Lofty is great, really happy with it so far!"

5/5

What do you like best about Lofty?

its super easy to use, interface is great. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

the live chat cuts off sometimes and you have to start the process over again with someone new, and would be great if Lofty added legal / non legal basement suites to the searches Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi Max! We're thrilled you're happy with Lofty's ease of use! We appreciate your feedback about the live chat and adding legal/non-legal basement suites to searches. It's great to hear Lofty is keeping you connected with clients and organized with important dates. Thanks again for choosing Lofty!

Hannah C.

Marketing Director

Small-Business (50 or fewer emp.)

11/20/2023

"I would give a 10 if SEO was better"

4.5/5

What do you like best about Lofty?

Very User friendly. Interface is easier to use than any CMS we have previously used. A lot of forward thinking features such as AI blog writer and other tools that were quickly added and adapted based on market trends. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

There's essentially zero SEO. As the Director of Marketing for our team, this a must for me. I've had to find creative ways to boost out SEO ranking outside of Lofty. Review collected by and hosted on G2.com.

Tim S.

Real Estate Broker Associate

Small-Business (50 or fewer emp.)

2/27/2024

"Lofty is all inclusive and powerful"

5/5

What do you like best about Lofty?

It's a CRM that we use well and is super powerful if you choose to use it to the fullest Review collected by and hosted on G2.com.

What do you dislike about Lofty?

The self service aspect of the postcard farming is hard to figure out but my geo farm rep has been able to help me through this Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi Tim! Thanks for sharing! It's great to hear that you find Lofty powerful for your CRM needs. We're working to improve the usability of the postcard farming feature. We're glad Lofty helps you stay connected with your clients.

Cindy B.

Small-Business (50 or fewer emp.)

7/25/2023

"Rough start smooth finish"

5/5

What do you like best about Lofty?

Lots of things to love about Chime. The website SEO optimization, the AI assistant, and the creative studio are all great features. I love that Chime matches our CRM fields exactly. So CMAs and Market Snapshots are as good if not better than MLS provides. Our account management Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Onboarding was difficult and support is spotty at best. Ultimately we had to change our onboarding specialist. He seemed to lack knowledge and did not build excitement with the agents. We are very happy with our new account manager. In addition, we were told by our sales rep over and over that the website design/implementation was easy. Unfortunately, that was not the case and we had to hire a consultant to fix the site. So there was an extra cost. This may be because of our site requirements but it is something to be aware of as the support for website management is not very good.

Support has also been an issue. Several of the reps I have talked to don't seem to have the knowledge to answer the question correctly. I had several instances of wrong answers given. In addition, it takes them forever to respond unless you ask the most basic question. Review collected by and hosted on G2.com.

Ryan V.

Real Estate Agent

Small-Business (50 or fewer emp.)

11/20/2023

"Lofty has it all..."

5/5

What do you like best about Lofty?

The feature that I most love about Lofty is the property matching feature. The system tells you how many of your clients match a particular property. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Customer service has been slow in the past, but seems to be improving. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi Ryan! We're thrilled to hear you're loving Lofty's property matching feature! While we're sorry for any past delays in customer service, we're committed to improvement. It's great to know that Lofty's all-in-one platform helps you centralize your real estate operations efficiently. Thanks again for choosing Lofty!

Michael C.

Small-Business (50 or fewer emp.)

3/6/2024

"Lots to learn - not a lot of support"

2.5/5

What do you like best about Lofty?

I was told the product was better than the rest, but I don't feel that way. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

The support is difficult to receive. The application is difficult to impltement. The AI is terrible. Review collected by and hosted on G2.com.

Response from Kyndra Bibler of Lofty

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Hi Michael, I'm sorry to hear our support has fallen short. We've made a lot of changes recently to provide our clients with top tier support. I highly suggest joining our daily trainings with our CS team to get the most out of the system and our team. This is a great spot to get your questions answered.

Yanet G.

Small-Business (50 or fewer emp.)

2/27/2024

"The best CRM All in one!"

3/5

What do you like best about Lofty?

I love having everything in one place and being able to count on one person for all my business needs Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Sometimes there are glitches in the mobile app that won't update as quick as the desktop app Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi Yanet! We're glad you find Lofty convenient for consolidating your business needs. We're working to improve the mobile app's performance. Thank you for choosing us as your storefront solution.