The G2 on Lofty

Lofty Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Lofty incredibly easy to use, streamlining their business functions and enhancing overall efficiency. (53 mentions)

Users love the powerful features of Lofty, enabling seamless integration and extensive functionality for their real estate needs. (23 mentions)

Users appreciate the AI integration of Lofty, benefiting from its ease of use and automation for lead management. (21 mentions)

Users appreciate the detailed lead generation features of Lofty, enhancing engagement and client management effectively. (18 mentions)

Users love the powerful automation features of Lofty, simplifying tasks and enhancing overall productivity. (17 mentions)

Users report poor customer support, highlighting delays and lack of assistance that hinder their overall experience. (37 mentions)

Users report long waiting times for support responses, often waiting weeks or even months for resolution. (16 mentions)

Users are frustrated by the missing features in Lofty, impacting setup, email quality, and reporting functionalities. (16 mentions)

Users find the learning curve steep, with setup requiring time and slow tech support hindering the experience. (13 mentions)

Users experience delayed service with Lofty's support, often waiting weeks or longer for assistance and communication. (12 mentions)

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Julia P.

Small-Business (50 or fewer emp.)

5/16/2024

"Great capability"

3.5/5

What do you like best about Lofty?

Lofty has everything i need to run my real estate business Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Customer service suffers. Training videos need to be better and customer service needs to respond more quickly. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi Julia! Thanks for sharing your thoughts! We're thrilled to hear that Lofty meets your real estate business needs. Your feedback on customer service and training videos is noted, and we're committed to improving in those areas. We're glad Lofty helps streamline your business operations in one convenient platform. If you have any further suggestions, feel free to reach out.

Jeff L.

Enterprise (> 1000 emp.)

5/21/2024

"Lofty has a lot of great features, but have experienced some problems."

3.5/5

What do you like best about Lofty?

Lofty has great features, really like Lofty's website capabilities. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Have experienced some significant problems, which seemingly could've been avoided. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi Jeff! Thank you for your feedback! We're happy to hear that Lofty is helping you solve your online presence. Apologies that you've experienced some problems, but I can assure you we are always actively working to make improvements to the platform. If you ever have suggestions or need assistance, feel free to reach out. Thank you for choosing Lofty!

Walter C.

Realtor

Small-Business (50 or fewer emp.)

2/27/2024

"Lofty has it all"

5/5

What do you like best about Lofty?

It has all the functions and features. We need to run a big real estate team. Love that the CMA software is built-in and love that we can connect multiple IDX feeds. The AI assistant has been a game changer. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

I wish there was the ability to round Robin calls that come into our main office number. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi Walter! We're delighted to hear that Lofty's comprehensive features, including built-in CMA software, multiple IDX feed connections, and AI assistant, are helping streamline your real estate team's operations. Your feedback on call routing is noted, and we're continuously working to enhance our capabilities. Thank you for choosing Lofty for your customer relationship management needs!

John H.

Area Leader | Los Angeles

Enterprise (> 1000 emp.)

2/27/2024

"Lofty keeps me organized"

5/5

What do you like best about Lofty?

I like the simplicity of Lofty and the ability to generate automatic market or home reports each month to every lead within my database. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Well, the downside is technology is not my specialty! However, the daily live webinars are very helpful in bringing me up to speed on everything Lofty offers. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi John. Thank you for your feedback! We're thrilled to hear that Lofty helps you stay organized! We understand that technology can be daunting, but we're glad our daily webinars are proving helpful in familiarizing you with our platform. It's great to know that Lofty simplifies your database management, keeping you connected with your leads and ensuring you never miss important tasks or reminders.

Kent B.

Founder/Real Estate Consultant/REALTOR

Real Estate

Small-Business (50 or fewer emp.)

2/29/2024

"I have used 10 different CRMs, different industries, fit all my need perfectly, well adapted to RE"

5/5

What do you like best about Lofty?

I use Lofty daily, it has a flexible pipeline, I can use my own developed pipeline stages, Smart Plans are great, AI-Assitant works OK, Integration with lead sources with automatic import as well as integration with my doamin works great. It was easy to implement, and support is very responsive Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Nothing at this time, I have so far when using Lofty not found anything that i dislike. Review collected by and hosted on G2.com.

Cindy C.

Small-Business (50 or fewer emp.)

5/16/2024

"It’s been a good crm for the most part."

2.5/5

What do you like best about Lofty?

The smart plans are very helpful in following up with prospects and clients. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

I don't like the sort feature too much and feel it is clunky. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi Cindy! Appreciate your feedback! Glad to hear Lofty's smart plans are beneficial. We'll look into improving the sort feature. It's fantastic that Lofty helps you maintain client connections. Thanks for sharing!

Damarys C.

Small-Business (50 or fewer emp.)

7/25/2023

"Ultimate CRM Platform for Real Estate"

5/5

What do you like best about Lofty?

I love everything about CHIME! It is a user friendly, robust, innovative, and effective tool to build and maintain your business. The support team is super responsive! Review collected by and hosted on G2.com.

What do you dislike about Lofty?

The website editor could be a little more user friendly and have more editing capabilities. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi Damarys! We're thrilled to hear you love everything about Lofty! While we appreciate your feedback about the website editor, we're glad Lofty helps streamline your processes and enhances your productivity. Thanks again for choosing Lofty!

Steve M.

Small-Business (50 or fewer emp.)

5/13/2024

"Great experience"

4.5/5

What do you like best about Lofty?

I like that it is far less limited in function that some of the other products taht corporate locks down Review collected by and hosted on G2.com.

What do you dislike about Lofty?

I wish I could create actual drip campaigns Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi Steve, thank you for your feedback. We're glad you find Lofty less limited in functionality compared to other products. We've noted your wish for creating actual drip campaigns and will consider it for future enhancements. It's great to hear that Lofty is helping you maintain your contacts list and communication. Thanks again for choosing Lofty!

Verified User in Real Estate

Mid-Market (51-1000 emp.)

11/20/2023

"A lot of Potential Functionality but Poor Execution"

3/5

What do you like best about Lofty?

It's a one-stop shop that offers everything, which is very convenient. The websites and agent subdomains, though not as easy to edit/personalize as I would like, look very sharp and were easy enough to set up. We love all the tools we can use to market our listings and match leads to different listings. The AI tool is helpful, though we wish it were not limited to a certain number of uses each week. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Lofty can do a ton of things but it doesn't do a ton of things extremely well. The design center in particular is a big selling point, but it is not user friendly. It's easier to use Canva rather than the Lofty Design Center. Also, there are bugs nearly every other week that limits functionality as well. We've had issues at least once a month with something not working like it should. Review collected by and hosted on G2.com.

Diane M.

Associate Broker

Small-Business (50 or fewer emp.)

2/28/2024

"Great CRM"

5/5

What do you like best about Lofty?

The system is intuitive, didn't take long to learn, but most important, it can track a client through initial upload into system so years beyond closing. I can also monitor my team's performance. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Takes a while to get suggestions on system enhancements implemented. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi Diane! We're thrilled to hear you find Lofty to be a great CRM, especially for its intuitive system and comprehensive client tracking capabilities! We appreciate your feedback about suggestions for system enhancements and are continuously working to improve. Thanks again for choosing Lofty!