The G2 on Lofty

Lofty Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Lofty incredibly easy to use, streamlining their business functions and enhancing overall efficiency. (53 mentions)

Users love the powerful features of Lofty, enabling seamless integration and extensive functionality for their real estate needs. (23 mentions)

Users appreciate the AI integration of Lofty, benefiting from its ease of use and automation for lead management. (21 mentions)

Users appreciate the detailed lead generation features of Lofty, enhancing engagement and client management effectively. (18 mentions)

Users love the powerful automation features of Lofty, simplifying tasks and enhancing overall productivity. (17 mentions)

Users report poor customer support, highlighting delays and lack of assistance that hinder their overall experience. (37 mentions)

Users report long waiting times for support responses, often waiting weeks or even months for resolution. (16 mentions)

Users are frustrated by the missing features in Lofty, impacting setup, email quality, and reporting functionalities. (16 mentions)

Users find the learning curve steep, with setup requiring time and slow tech support hindering the experience. (13 mentions)

Users experience delayed service with Lofty's support, often waiting weeks or longer for assistance and communication. (12 mentions)

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Christy S.

Small-Business (50 or fewer emp.)

2/28/2024

"Super powered CRM management"

5/5

What do you like best about Lofty?

Lofty provides Smart Plans which is a huge time saver for follow up. With the addition of AI, many more Smart Plans have been added. I receive immediate notifications of pertinent lead activity. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

The support has been a consistent issue. Review collected by and hosted on G2.com.

What problems is Lofty solving and how is that benefiting you?

Lead follow up. The auto-generated tasks and notifications about lead activity allow me to effortlessly see where each lead is and how I can convert leads to clients. I use the Open House sign in consistently. I pay to manage my own website and for Lofty to auto post to Facebook, LinkedIn and Google My Business. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi Christy! We're glad you find Lofty's Smart Plans and AI features beneficial for lead management! Apologies for any support issues you've faced. It's great that Lofty's auto-generated tasks and notifications streamline your lead follow-up, and its marketing features like Open House sign-in and auto posting are enhancing your efforts. Thanks again for choosing Lofty!

Nate R.

Small-Business (50 or fewer emp.)

2/29/2024

"Fantastic Value"

5/5

What do you like best about Lofty?

Allows me to manage all aspects of my business from clients, to marketing as well as my website. I use it every day and gladly. To start using a new feature is a breeze as Lofty always has traning available. Setup was easier than expected. Integrating my email and leads programs was easy as well. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Lofty can be overwhelming if you do not take your time to do training. Customer support chat and email could be faster than it is currently, but still good. Review collected by and hosted on G2.com.

Hannah M.

Small-Business (50 or fewer emp.)

11/20/2023

"GREAT Customer Service"

5/5

What do you like best about Lofty?

Lofty was extremely knowledgeable and helpful in assisting me in my website troubles. One of my favorite features is the FREE AI text check in ideas for clients. That is really helpful for me. I also love that the app is easy to use, and I can add to phone contacts with a click of a button. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

That you have to pay additional for features that should be included. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi Hannah! We're thrilled to hear that you had a great experience with our customer service team and find our AI text check-in feature helpful. We're continuously working to improve our offerings, and your feedback on pricing is noted. We're committed to providing value and enhancing your experience with Lofty.

Matt F.

Small-Business (50 or fewer emp.)

5/13/2024

"I wouldn’t be able to do my job"

5/5

What do you like best about Lofty?

I love how lofty allows me to keep all my clients and leads in one place. The organization is second to none and it truly allows me to automate my business. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

I wish some of the paid marketing was free but that's about it. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi Matt! We are delighted that you find Lofty's organization and automation helpful. We appreciate your feedback on the paid marketing aspect. It's great to hear that Lofty is effectively centralizing your leads and clients. Thanks for choosing Lofty!

Michael S.

Small-Business (50 or fewer emp.)

2/27/2024

"Wonderfully powerful system"

4/5

What do you like best about Lofty?

I was coming from what I thought was an industry leader and standard in real estate CRMs. Well Lofty is light years beyond the previous CRMs innate capabilities. The automatic listing pages created to the seamless ability to create pay per click ads is just so easy to use.

There are so many other reasons I love it, the ability "hand pick" listings to send via the baseline criteria is a game changer. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

The learning curve and tech support is understaffed (responses are slow). Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi Michael! We're glad you find Lofty powerful! While we're sorry for any learning curve and delays in support, we're pleased it serves as your one-stop solution for advanced real estate CRM features. Thanks again for choosing Lofty!

Emmett M.

Owner

Small-Business (50 or fewer emp.)

2/27/2024

"Good overall solution."

3/5

What do you like best about Lofty?

The web platform is great. The integration with the CRM is very robust. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

1. Support is SUPER difficult.

2. CRM could have more flexibility

3. Property website URLs are WAY TOO long.

4. Things are buggy - often Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi Emmet, thank you for sharing your feedback. We're pleased to hear you appreciate Lofty's web platform and robust CRM integration. We're sorry to hear about your challenges with support and the CRM's flexibility, as well as the issues with property website URLs and bugs. We're actively working on improving these aspects to provide a smoother experience. Thanks again for choosing Lofty!

Verified User in Real Estate

Small-Business (50 or fewer emp.)

11/21/2023

"Lofty is an easy to learn and use real estate CRM"

4/5

What do you like best about Lofty?

I LIKE LOFTY BEST FOR IT'S EASINESS TO USE. I ALSO LIKE THE SUPPORT, SPECIFICALLY THE CHAT SUPPORT. IT'S RELATIVELY EASY TO TEACH TO OUR NEW AGENTS AND THEN FOR THEM TO USE EVERYDAY. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

THTHE ONLY THING I DISLIKE ABOUT LOFTY IS IF YOU SUBMIT A TICKET AND DONT USE THE CHAT OR CALL FEATURE YOU MAY OR MAY NOT RECIEVE AN ANSWER. I ALSO WISH YOU COULD EXPORT THE AGENT REPORTING NUMBERS TO MAKE OUR PERSONAL REPORTS EASIER. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi! Thank you for sharing your thoughts with us. We truly value your feedback and apologize for any inconvenience you experienced regarding ticket submissions. Your comment about exporting agent reporting numbers is noted, and we'll certainly explore ways to make this process more convenient for our users. We're committed to improving our service and ensuring that every interaction with Lofty is seamless. If you have any further suggestions or need assistance, please don't hesitate to reach out to us directly. Thank you again for choosing Lofty.

Scott D.

Small-Business (50 or fewer emp.)

5/21/2024

"Lofty is the perfect all-in-one solution"

5/5

What do you like best about Lofty?

I love how it can integrate seamlessly with other platforms. It is easy to use and implement. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Lofty can become unorganized without a clear SOP. Customer Support can be out of touch. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi Scott! Thank you for sharing your experience! We're glad to hear you find Lofty seamless and easy to use. We'll work on improving organizational clarity and customer support to enhance your experience further. Your feedback is invaluable to us!

Alexis D.

Mid-Market (51-1000 emp.)

5/13/2024

"Lofty has been very useful to my business. Providing everything I need to be successful."

5/5

What do you like best about Lofty?

It's an all in one platform that makes it super easy to use. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

I would love the ability to create automated task for each client that work off a trigger. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

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Hi Alexis, thank you for your feedback. We're thrilled to hear you find Lofty's all-in-one platform super easy to use. Your suggestion for creating automated tasks based on triggers is noted, and we'll explore ways to enhance this functionality. It's great to know that Lofty is helping you keep your CRM organized and prioritize client nurturing. Thanks again for choosing Lofty!

Matthew S.

Small-Business (50 or fewer emp.)

11/20/2023

"Great CRM and decent website"

5/5

What do you like best about Lofty?

I like that the follow up campaigns are more than just drip emails - also incorporate texts, voicemails, etc. I also like that it auto pulls in leads from many sources. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

So many features - can sometimes get confusing to use in advanced ways. I also wish I could text from within Lofty using my own number vs. having to use a Lofty generated number that I don't own. Finally, I wish they would fix the issue with the Android mobile app that prevents caller ID on my cell phone from showing Lofty info. I think this works on iPhone and used to work on Android but no longer does - I was promised a fix. Review collected by and hosted on G2.com.