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Lofty Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Lofty incredibly easy to use, streamlining their business functions and enhancing overall efficiency. (53 mentions)
Users love the powerful features of Lofty, enabling seamless integration and extensive functionality for their real estate needs. (23 mentions)
Users appreciate the AI integration of Lofty, benefiting from its ease of use and automation for lead management. (21 mentions)
Users appreciate the detailed lead generation features of Lofty, enhancing engagement and client management effectively. (18 mentions)
Users love the powerful automation features of Lofty, simplifying tasks and enhancing overall productivity. (17 mentions)
Users report poor customer support, highlighting delays and lack of assistance that hinder their overall experience. (37 mentions)
Users report long waiting times for support responses, often waiting weeks or even months for resolution. (16 mentions)
Users are frustrated by the missing features in Lofty, impacting setup, email quality, and reporting functionalities. (16 mentions)
Users find the learning curve steep, with setup requiring time and slow tech support hindering the experience. (13 mentions)
Users experience delayed service with Lofty's support, often waiting weeks or longer for assistance and communication. (12 mentions)

366 Lofty Reviews

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366 Lofty Reviews
4.4 out of 5
366 Lofty Reviews
4.4 out of 5

Lofty Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Real Estate
UR
Small-Business (50 or fewer emp.)
"Really good CRM, solid client facing website, but support is atrocious"
What do you like best about Lofty?

The back-end is quite robust. They offering super easy marketing/advertising solutions, the website is pretty easy to create, and the CRM is really good. I'd give the CRM really high marks, the website is above average (if not quite great), the marketing solutions are above average due to their ease and amount of options. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Support is about as bad and slow as it gets. You can expect consistent issues with things, and getting support to respond and fix things can take weeks. I have a current support ticket that I submitted a month ago and have yet to even receive a notification that they've seen it. The Facebook support page is a disgrace as well. They'll shut down anything even bordering on negative. Overall I would give their support a 1 out of 10. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

Hi! Thank you for sharing your feedback. We're pleased to hear you find Lofty's back-end robust, with easy marketing solutions and a good CRM. However, we apologize for the challenges you've faced with our support services. Your experience is not up to our standards, and we're committed to improving our response times and resolving issues more efficiently. We appreciate your patience and loyalty.

Steven C.
SC
Realtor
Small-Business (50 or fewer emp.)
"Clean and Intuitive CRM / IDX"
What do you like best about Lofty?

The user interface for Chime is modern, clean, and easy to navigate on both the front and back ends. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

The AI assistant and Dialer can be buggy at times. Email replies through the CRM generate entire new threads instead of adding to the existing thread. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

Hi Steven! Thank you for your review! We’re pleased you find Lofty’s interface clean and intuitive. We’re aware of the issues with the AI assistant and dialer and are working on improvements. Your feedback on email threads is also noted. If you need further assistance, feel free to reach out!

Shoshana M.
SM
Service Director
Small-Business (50 or fewer emp.)
"Useful CRM with lots of features"
What do you like best about Lofty?

The property alerts that leads receive when they sign up. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

The contact record has so many fields and its not intuitive - my agents often miss important fields when entering contacts. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

Hi Shoshana! Thanks for the feedback! We're glad the property alerts are working well for you. We hear you on the contact record fields and are working on making it more intuitive. Your input helps us improve, so feel free to share any more suggestions!

Verified User in Real Estate
AR
Small-Business (50 or fewer emp.)
"Many great features, I wish it was more customizable"
What do you like best about Lofty?

I like the overall system and the set of features that it has. The lead routing is a bit cumbersome and there are so many options on tags, sources, pipelines, etc that it gets really messy if you implement them all. The smart plans are great too. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Honestly, I wish that things like the AI system were easier to manage. There are certain ways that you have to do things in the system that are counter-intuitive and could use refining. You can tell that the system was built by software engineers and not end users. When it comes to implementation - the sales staff is ready to go during the sales process, but then after 3 days, you are on your own with only email/chat support. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

Hi! We appreciate your feedback. It's great to hear you value Lofty's overall system and features, though we understand your concerns about lead routing and complexity with tags, sources, and pipelines. We're working on refining our AI system and improving user experience based on your input. We're committed to supporting you throughout your journey with Lofty.

Robert T.
RT
Small-Business (50 or fewer emp.)
"Do TONS of research before choosing Chime / Lofty"
What do you like best about Lofty?

I think they are pretty good at lead hunting. Pumping in your zillow leads and/or pay per clicks and setting up follow ups for them - they are good at. And the interface is better than others on that front. However, the CRM is really only great for purchase lead hunting. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

By far the worst thing about Chime / Now Lofty is the customer support. They sales team and support team makes committments that aren't going to happen or you wait on it for over a year as they take forever to return emails. If teir 1 can't solve your issue than it isn't getting solved. I suppose if you had a small real estate business, only focused on purchase leads, and aren't coming from a major competitor then Chime / Lofty will not bother you too much. They are also very upselling on the major other features and the intergrations for most other vendors don't work as you would think. Review collected by and hosted on G2.com.

Response from Kyndra Bibler of Lofty

Robert, thank you for taking the time to share your feedback! We are so sorry to hear of your poor experience with Lofty and apologize for any inconvenience. We are making efforts and adding staff members to better our support and customer success channels. I've also escalated this to our leadership team.

Andrew P.
AP
Realtor
Small-Business (50 or fewer emp.)
"Great CRM...but a lot of bugs."
What do you like best about Lofty?

I love having a website that works seamlessly with my CRM. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Technical support is not US based and is extremely difficult to work with. Many times getting something fixed takes weeks if not months. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

Hi Andrew! Thanks for your feedback! We're glad you like the CRM integration and lead capture features. We’re sorry about the issues with support and are working to improve response times. Your input helps us get better!

Joshua Jae M.
M
Lead Generation Specialist
Small-Business (50 or fewer emp.)
"Ultrafabulous"
What do you like best about Lofty?

It easy to navigate and very friendly user that it can easily be learn. I use it everyday. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

AI has it's downside, it doesn't label DNC correctly. Support takes a long time to reach out as well. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

Thank you for your feedback! We're glad to hear that you find Lofty easy to navigate and user-friendly. We apologize for any inconvenience with the AI labeling and the delay in support. We are constantly working to improve our services and appreciate your input!

Myrene Mae A.
MA
Cold Caller
Small-Business (50 or fewer emp.)
"Amazing"
What do you like best about Lofty?

The way it can be organized easily. It's very amazing Review collected by and hosted on G2.com.

What do you dislike about Lofty?

AI needs to be improved more. Sometimes it can create mistakes in labeling leads Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

Thank you for your feedback! We understand the importance of accurate labeling and are continuously working to enhance our AI for better performance. We appreciate your patience and support!

Deanna C.
DC
Small-Business (50 or fewer emp.)
"Excellent all in one CRM"
What do you like best about Lofty?

Love the fact that Lofty is easy to use and has a social marketing suite. Hands down one of the easier CRMs to learn and completely robust system that has lead generation, social media capabilities and great work flows for past clients and new leads. Highly recommend! Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Has a little bit of a learning curve but getting connected Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

Hi Deanna! Thanks for your review! We’re glad you find Lofty easy to use and appreciate its all-in-one features. We’re working on making the learning curve smoother and are here to help if you need anything.

Kory P.
KP
COO
Small-Business (50 or fewer emp.)
"As close to an all in one as you can find"
What do you like best about Lofty?

I absolutely love the AI Assistant in addition to the robust automations available. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Support can stumble with complex problems. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

Hi Kory! Thank you for your feedback! We’re thrilled you love the AI Assistant and automations. We’re working on improving support for complex issues and appreciate your input. If you need any help or have more suggestions, please let us know!

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

14 months

Average Discount

11%

Perceived Cost

$$$$$
Lofty