Lofty Pros and Cons

What do you like best about Lofty?

I love the ability to customize Lofty to meet our needs. Ease of use is pretty good to. Lots of learning/training resources which are super helpful; the Support is quick to respond. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

It can be overwhelming at first because you really need to think about and plan out how you're going to use it first. Then build out based on that. Review collected by and hosted on G2.com.

What do you like best about Lofty?

Everything except for customer service!!! Review collected by and hosted on G2.com.

What do you dislike about Lofty?

customer service SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If you are not a big company with a dedicated trainer you will be lost. It's probably the best system with the most options and abilities, but the customer service is one of the WORST. Our website hasn't displayed open houses for well over 10 months and I swear no one gives a crap. We just keep getting shoved to the back of the pile so to speak and each time I reach out I have to send the same information I already sent and blah blah blah.... Customer service ZERO Review collected by and hosted on G2.com.

What do you like best about Lofty?

The customizable options, smart plans, tags, sources, website, etc. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Email Support doesn't seem to be analytical thinkers sometimes, but typically helpful. Lack of communication between Sales Rep and Manager. Review collected by and hosted on G2.com.

What do you like best about Lofty?

Being able to customize the website and the ability to plug and play many other features related to taregeting leads for my business Review collected by and hosted on G2.com.

What do you dislike about Lofty?

The support has been down right awful. I opened incidents that would take over 30 days before I would even get a response. Having support like that does not help to push business forward. Please hire more support staff and look for more qualified resources as well. I have a background in IT and could call bullshit on them frequently. Review collected by and hosted on G2.com.

What do you like best about Lofty?

I really like that I can connect multiple MLS memberships in one place so I can easily setup auto searches for my clients interested in different areas. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

It is very comprehensive and therefore, setting it up takes time. Review collected by and hosted on G2.com.

What do you like best about Lofty?

It's flexible, thought out, and thorough. The updates are frequent and it seems, for the most part, that they listen to agent feedback. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Dialing was a pain prior to VOIP.

There isn't a way to associate multiple contacts to transactions (this is silly because we're in real estate and there is almost always multiple parties per transaction).

Scripts on the dialer only pop up once the call connects, this makes them difficult to use.

Certain features (mailing, print etc.) aren't available in Canada. We're a big market, we should get the same love as US.

Reporting should update automatically, having to manually update reports is weird in 2024.

Tasks should be it's own page and shouldn't be lumped into Calendar.

We should be able to mandate certain information is filled out on pipeline changes. ie. Deal goes from Under Contract to Pending REQUIRE: Close Price or Attachments. This could be easily done I think.

Customer service is sometimes extremely good, and other times extremely bad. There is no consistency with service reps. Review collected by and hosted on G2.com.

What do you like best about Lofty?

Ellie stuck with me even though i was clearly frustrated and maintained a beautiful, sweet calmness throughout the process of fixing my issue. She was professional,kind, knowledgeable and willing to go the extra mile to get the issue resolved. So very much appreciated. Excellent job, Ellie. Much appreciated. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

time in between calls. i wish there was a way to pause or go to the next call without having to wait. all calls dont need a full minute and some need a little more to type in responses Review collected by and hosted on G2.com.

What do you like best about Lofty?

Lofty has truly impressed me with its fast and efficient website, making it an essential tool for anyone looking to generate online leads effectively.The website's speed is one of its most commendable features. Pages load almost instantly, allowing users to navigate effortlessly without any frustrating delays. This is particularly important when trying to capture the attention of potential leads, as slow load times can often lead to high bounce rates. With Lofty, you can be confident that your visitors will stay engaged, enhancing the chances of converting them into valuable leads. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Unfortunately, the customer support experience does not match the high standards set by the website itself. My interactions with Lofty's customer support have been frustrating and unsatisfactory. Response times are slow, often taking days to get a reply, which can be a significant drawback when you’re dealing with time-sensitive issues. Review collected by and hosted on G2.com.

What do you like best about Lofty?

If you love to push the limits of technology. Want to connect multiple IDX feeds and have control over the look and feel of your website - while not losing functionality needed to run all aspects of your real estate business - for a very reasonable price. You need to check out Lofty Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Still working through advanced reporting tools. Review collected by and hosted on G2.com.

What do you like best about Lofty?

I have found Lofty very easy to use from the start-up to its everyday use. I was able to create a website in a few days and started to receive leads from it within a week! The tutorials are very easy to follow. Lofty beats all the other CRM's that we have used. It does the things we need. We are very lucky to be with Real Broker because they have a dedicated Rep for us to use. Jeff has two Zoom Classes each week on how to use Lofty. He has helped us so much each week. Lofty also supplies all Real Broker Agents with a package that can't be beaten. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

There is not anything that I dislike about Lofty! That might sound weird but they are so much better than our old CRM that I can't say anything bad. Review collected by and hosted on G2.com.