The G2 on Lofty

Lofty Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Lofty incredibly easy to use, streamlining their business functions and enhancing overall efficiency. (53 mentions)

Users love the powerful features of Lofty, enabling seamless integration and extensive functionality for their real estate needs. (23 mentions)

Users appreciate the AI integration of Lofty, benefiting from its ease of use and automation for lead management. (21 mentions)

Users appreciate the detailed lead generation features of Lofty, enhancing engagement and client management effectively. (18 mentions)

Users love the powerful automation features of Lofty, simplifying tasks and enhancing overall productivity. (17 mentions)

Users report poor customer support, highlighting delays and lack of assistance that hinder their overall experience. (37 mentions)

Users report long waiting times for support responses, often waiting weeks or even months for resolution. (16 mentions)

Users are frustrated by the missing features in Lofty, impacting setup, email quality, and reporting functionalities. (16 mentions)

Users find the learning curve steep, with setup requiring time and slow tech support hindering the experience. (13 mentions)

Users experience delayed service with Lofty's support, often waiting weeks or longer for assistance and communication. (12 mentions)

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Pelin B.

Licensed Practioner of NLP & Life Coaching

Small-Business (50 or fewer emp.)

7/18/2023

"Easy and super functional CRM for realtors!"

5/5

What do you like best about Lofty?

It is easy to navigate, keep track on things. Customer support is amazing. I love how they keep updating their CRM with new tools to be able to serve better in our business. It also have a great features if you have a team. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

I did not like the Facebook lead gen. But google lead gen was great. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

5/16/2023

"Lofty CRM"

5/5

What do you like best about Lofty?

Lofty helps me stay organized with daily tasks. and remain in contact with my leads. The dashboard is easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

The only downside I see is NOT using Chime Review collected by and hosted on G2.com.

Verified User in Real Estate

Enterprise (> 1000 emp.)

7/17/2023

"Difficult, limited functions, frustrating"

1.5/5

What do you like best about Lofty?

A place to store my clients and their data Review collected by and hosted on G2.com.

What do you dislike about Lofty?

The data that is stored in the system doesn't fuction properly (not all birthdays get added to the calendar). The marketing isn't effecient (I paid $200 to market a new listing through Chime and I never even posted the "New Listing" post, only once it went pending. Spent the entire ad budget on the Pending post rather than portions of the budgets going towards, new listing, sold, open house etc). It was a waste of money and cost me more time to set up manual ads after the fact. They only credited me $50 for this. It's not nearly as user friendly as other CRM's. Review collected by and hosted on G2.com.

Verified User in Real Estate

Mid-Market (51-1000 emp.)

11/20/2023

"Quick customer service turn around!"

4.5/5

What do you like best about Lofty?

It's very easy to inquire about an issue and get a few solutions within a relatively short time of requesting help from customer service. They've been a pleasure to chat with. Navigating Lofty has been pretty easy as the system is very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

I do not dislike anything about Lofty. Easy to navigate. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

2/27/2024

"Good CRM"

4/5

What do you like best about Lofty?

It is fairly easy to use and there is never a time when the application is down. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

The inability to create lead lists - there doesn't seem to be an easy way to organize my leads - maybe I am missing something. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty

edit

HI! We're glad you find Lofty easy to use and reliable! We'll look into improving lead list organization to enhance your experience. It's great to hear that Lofty helps you manage structured outreach effectively, benefiting your real estate efforts. Thanks again for choosing Lofty!

Alek P.

Small-Business (50 or fewer emp.)

11/21/2023

"With easy client management, Lofty is a must-have tool for efficiency and success in our industry."

5/5

What do you like best about Lofty?

Fast respond and tools provides to be more affiction Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Itegration of mls and a bit overload with using Review collected by and hosted on G2.com.

Verified User in Real Estate

Enterprise (> 1000 emp.)

7/18/2023

"Great for some but not others"

1/5

What do you like best about Lofty?

The Enterprise version was provided to our brokerage for free. The IDX site is great. Otherwise, I have nothing positive to say about it. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

The Enterprise version is extremely chaotic and difficult to manage. On top of that, Chime customer support is a joke. When they ported our virtual numbers into the Chime system, each had major issues. One was inoperable in one way or another for 6 full weeks. We also had inoperable numbers once we moved to a Team Instance account. It took several weeks for them to fix an issue with one of our IDX websites. We finally have the direct contact info for someone who CAN and WILL actually do what we need but it took 7 months to find them. Review collected by and hosted on G2.com.

Molly H.

Small-Business (50 or fewer emp.)

5/18/2023

"An Essential Tool for Realtors"

5/5

What do you like best about Lofty?

When it comes to real estate management software, Chime CRM has proven to be an invaluable asset during my five-year tenure. I wholeheartedly recommend it to my fellow Realtors, thanks to its impressive automation features, such as SmartPlans and Text Templates, which have become essential components of my daily operations. Additionally, Chime's seamless integration with Slydial and BombBomb accounts further enhances its utility and effectiveness. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Chime mobile app could benefit from some improvements in terms of user interface and design. Although it serves its purpose adequately, it lacks the sleekness and refinement of its desktop counterpart. Enhancing the mobile app's aesthetics and usability would provide a more consistent and enjoyable user experience across platforms. Review collected by and hosted on G2.com.

What problems is Lofty solving and how is that benefiting you?

Realtors can't be everywhere at once. One of the standout qualities of Chime is its robust automation capabilities. SmartPlans, in particular, have revolutionized my follow-up process. With a few simple steps, I can create customized sequences of tasks and reminders, ensuring that no important client interaction slips through the cracks. It's like having a dependable personal assistant that consistently keeps me on track.

Realtors can't respond to everything in real-time while showing property. The Text Templates functionality is a time-saving tool that has significantly streamlined my communication efforts. By utilizing pre-written templates and making minor adjustments, I can effortlessly craft professional and personalized messages for various scenarios. It has undoubtedly increased my efficiency and allowed me to focus more on building meaningful client relationships. Review collected by and hosted on G2.com.

Joe S.

Real Estate Broker

Real Estate

Small-Business (50 or fewer emp.)

3/2/2023

"If you are looking for that full end to end CRM/IDX look no further than Chime"

5/5

What do you like best about Lofty?

Chime has a fully adaptable IDX site that allows for complete customization for just about any type of agent. I have created community pages for mine to really talk about the different areas and I am going to be putting in some pages that explain the different factors in purchasing homes. I also like that the dialer allows me to easily help me make all of my daily calls and add my notes. And even go back and listen to a recorded call so that I can stay more present in the calls. With Chimes AI I also am able to save time and money as it keeps up with the users logging onto my site. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

While chime had a great onboarding it would have been nice to have more best practices page and some kind of group to go over daily best practices. There are many great features that the program offers, it seems like for the cost of this CRM/IDX that some of these add-on features should be included in the standard bundle. Review collected by and hosted on G2.com.

Melissa F.

Enterprise (> 1000 emp.)

2/28/2023

"Robust CRM platform- use training to get the most from it!"

4.5/5

What do you like best about Lofty?

Positives: It integrates with MLS, and numerous other online tools. It truly could be almost a one-stop shop if you spend the time learning it and integrating it with other tools we use. If you don't go all out, it is still valuable for tracking client interactions and setting up automated responses and emails. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

It's so robust, even with a systems background, it can be difficult to get features without learning it first. Not as intuitive as some platforms, but well-rounded system. I wish there were ways to generate reports with all the text for the standard AI interfaces. The goal being to be able to look at all the automated email/text verbiage in order to customize and sound more personal, without having to keep going in and out of screens (couldn't find multiple screen options to compare/contrast) to see how I can streamline some of the options available. Review collected by and hosted on G2.com.