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Lofty Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Lofty incredibly easy to use, streamlining their business functions and enhancing overall efficiency. (53 mentions)
Users love the powerful features of Lofty, enabling seamless integration and extensive functionality for their real estate needs. (23 mentions)
Users appreciate the AI integration of Lofty, benefiting from its ease of use and automation for lead management. (21 mentions)
Users appreciate the detailed lead generation features of Lofty, enhancing engagement and client management effectively. (18 mentions)
Users love the powerful automation features of Lofty, simplifying tasks and enhancing overall productivity. (17 mentions)
Users report poor customer support, highlighting delays and lack of assistance that hinder their overall experience. (37 mentions)
Users report long waiting times for support responses, often waiting weeks or even months for resolution. (16 mentions)
Users are frustrated by the missing features in Lofty, impacting setup, email quality, and reporting functionalities. (16 mentions)
Users find the learning curve steep, with setup requiring time and slow tech support hindering the experience. (13 mentions)
Users experience delayed service with Lofty's support, often waiting weeks or longer for assistance and communication. (12 mentions)

366 Lofty Reviews

4.4 out of 5
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366 Lofty Reviews
4.4 out of 5
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Lofty Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Here's how.
DC
Realtor
Mid-Market (51-1000 emp.)
"Great CRM"
What do you like best about Lofty?

The follow up campaigns and the websites Review collected by and hosted on G2.com.

What do you dislike about Lofty?

I don't like that every new feature added to the platform comes with additional fees Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty
Editedit

Hi Dennis! We're thrilled you're enjoying Lofty's follow-up campaigns and websites! We understand your concern about additional fees for new features and appreciate your feedback. It's great to hear that Lofty is helping you re-engage with dormant contacts effectively. If you have any further suggestions or need assistance, please let us know! Thanks again for choosing Lofty!

Jamie M.
JM
Small-Business (50 or fewer emp.)
"Great Experience"
What do you like best about Lofty?

I like how organized it is and that I can use transaction management Review collected by and hosted on G2.com.

What do you dislike about Lofty?

I wish that two people could be connected contacts Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate
AC
Mid-Market (51-1000 emp.)
"Real Estate Broker"
What do you like best about Lofty?

follow ups and the quick response from the clients Review collected by and hosted on G2.com.

What do you dislike about Lofty?

all the tasks there seems to be to many. I quess you can make your own Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty
Editedit

Hi! Thank you for your feedback. We're glad you appreciate Lofty's follow-up features and quick client responses. We understand your concern about task management and assure you that customization options are available. We're here to support you in staying connected with your clients. If you need assistance or have further suggestions, feel free to reach out. Thank you for choosing Lofty!

Rolanda R.
RR
Realtor
Small-Business (50 or fewer emp.)
"Lofty CRM"
What do you like best about Lofty?

I love the smart plans an the ablilty to to create my social media. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

There is nothing that i dislike about the Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty
Editedit

Hi Rolanda, thank you for your feedback! We're delighted to hear you love Lofty's smart plans and social media creation capabilities. We're glad you haven't encountered any dislikes. It's also great to know that Lofty is helping you stay connected with your clients. If you ever have suggestions or need assistance, feel free to reach out. Thank you for choosing Lofty!

Jenna M.
JM
Licensed Realtor
Small-Business (50 or fewer emp.)
"Great CRM"
What do you like best about Lofty?

I love the layout and ease of use. Handles all the tasks I need done. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Would prefer cleaner email templates that look nicer with images and such. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty
Editedit

Hi Jenna! We're glad to hear that you love the layout and find Lofty easy to use for handling your tasks. Thank you for your feedback on email templates; we're continuously working to improve our offerings to better meet your needs. Thanks again for choosing Lofty!

Bill L.
BL
Small-Business (50 or fewer emp.)
"excellent system"
What do you like best about Lofty?

incredible funtionality and integrations, I can't imagine my business without this amazing system. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

Minor complaint - paid ads could be improved Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty
Editedit

Hi Bill! We're thrilled to hear that you find Lofty's functionality and integrations invaluable for your business. Thank you for your feedback on paid ads; we're continuously working to enhance our features to better serve you. We're glad Lofty is helping you execute effective follow-up campaigns using IDX.

Nick V.
NV
Small-Business (50 or fewer emp.)
"Intelligent CRM that actually works"
What do you like best about Lofty?

The system is snappy on the back end, everything seems to work just the way it should. The live chat support has also been a good way to get quick response. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

It is feature rich so can be a bit of a learning curve before utilizing all of the functionality. Review collected by and hosted on G2.com.

Jared P.
JP
Small-Business (50 or fewer emp.)
"Best UI in the game"
What do you like best about Lofty?

I come from a software background and one thing I always focus on is the UI and CHIME does a great job of keeping consitenecy in the interface and make everything so easy. Anyone coming from BoomTown, KVcore or Saleforce will have a nice breath of fresh air. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

One thing that you guys can work on is the reporting features. I want to be able to run detailed reports on my leads similar to MailChimp but I am unable to do so with the state of the reporting on CHIME. Review collected by and hosted on G2.com.

Christopher B.
CB
Licensed Realtor
Real Estate
Small-Business (50 or fewer emp.)
"The platform is easy to use minus a few back end items but tons of video help"
What do you like best about Lofty?

User interface is easy to navigate and website building is simple. It functions like most CRMs but has alot of back end videos to help do more with thte plaform that you cant find with other CRMs Review collected by and hosted on G2.com.

What do you dislike about Lofty?

It was difficult to cancel my lead spend when i needed to save. Eventually a solution was made and a refund was offered but this was offered after a month of waiting. Would be nice to have a one click cancel button that shuts it all off then support can contact you after to find out why or to "recover" the lose. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Small-Business (50 or fewer emp.)
"User friendly and perfect for my business!"
What do you like best about Lofty?

I like that Lofty is user friendly, and allows me to run all my business functions in one space. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

I dislike that Lofty is only customizable to an extent. The average individual can customize their website, however in order to do custom designs and marketing, you would need the help of a developer/designer. Review collected by and hosted on G2.com.

Response from Ana Mastrogiuseppe of Lofty
Editedit

Hi! We're thrilled to hear Lofty is user-friendly and meets your business needs! While we understand your feedback about customization limitations, we're glad it simplifies your online marketing efforts and integrates MLS listings seamlessly. Thanks again for choosing Lofty!

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

14 months

Average Discount

11%

Perceived Cost

$$$$$
View More Pricing Information
Categories on G2
Real Estate Marketing
Real Estate CRM
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