Lob Pricing Overview

I've been searching for years for something like Lob. As a nonprofit, some of our donors prefer to receive their donation receipts by post mail, but it was a huge waste of time for us. Now sending a post mail is just as easy as sending an email and it's fully integrated into our workflow. It took a huge time-wasting thorn in my side and turned it into something I don't even think about!

I'm now making plans to use Lob for our other communications as well.

The website and API are first-class, and the support is excellent. Review collected by and hosted on G2.com.

Because of the extreme efficiency of sending post mail through Lob, there are necessarily a few limitations. For example, the types of communications you can send is pretty limited, and if you want any customization of the envelope, you have to be a top-tier customer. (However, our logo and a bit of text can show through the return address window of the envelope.)

I feel like the templates could also use some improvements. Review collected by and hosted on G2.com.

I used to like them. I do not anymore. Do not use them. Review collected by and hosted on G2.com.

Their new credit system is terrible. It delayed a mailing by several weeks because they never warned me that I needed to top up credits. The campaign sat there stalled without my knowing. Even looking at the dashboard everything looked fine. The billing system they used before was much better and friendly. I don't know why companies are going to credit based payment. I give you my credit card. Auto-charge me for what I use. And, let me set a max per month. Don't make me buy credits up front. Review collected by and hosted on G2.com.