(172)
4.5 out of 5
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Knowledge Base | Provides a repository of information that can be used by those seeking support. This feature was mentioned in 10 Inline Manual reviews. | 88% (Based on 10 reviews) | |
Searchable Articles | Makes articles in the knowledge base searchable on the web. | Not enough data | |
Mobile Optimization | Optimizes the customer self-service experience on mobile devices | Not enough data | |
Personalization | Gives the user targeted, personalized results based on their activity or preferences | Not enough data |
Branding | Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. | Not enough data | |
Automation | Automates some or all operation related tasks | Not enough data | |
Artificial Intelligence | Utilizes artificial intelligence to improve workflows or customer experiences | Not enough data | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools | Not enough data |
Survey Implementation | Allows you to deploy NPS surveys to users. | Not enough data | |
Data Analysis | Analyzes user survey responses and information in the application. | Not enough data |
User Segmentation | Organizes users into predefined groups and provides different responses based on group. | Not enough data | |
Multi-Language Support | Supports multiple languages. | Not enough data | |
Behavior-responsive Messaging | Provides responses based on user behavior and feedback. | Not enough data |
Audio-visual Walkthroughs | Supports audio and video-based walkthroughs. | Not enough data | |
Text Bubble Walkthroughs | Supports text bubble walkthroughs. | Not enough data |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data |
Integration | Enables integration with web-based software, websites, or other software applications. | Not enough data | |
Communications | Provides cued prompts, messages, tooltips, notifications and branded tutorials. | Not enough data |
Analytics | Manages user interactions and analyzes user behavior data within the software or application. | Not enough data |
Customer self-service | Supports self-service features like troubleshooting, form completion, or knowledge base access. | Not enough data | |
In-app guidance | Provides in-app guidance on company-specific tools and workflows for onboarding. | Not enough data |
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Multi-step Planning | Ability to break down and plan multi-step processes | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data |