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IBM Maximo Application Suite Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the ease of use in IBM Maximo Application Suite, highlighting its user-friendly navigation and integration. (18 mentions)
Users appreciate the integration and lifecycle management capabilities of IBM Maximo, significantly enhancing operational efficiency. (14 mentions)
Users value the easy integration with other applications in IBM Maximo Application Suite, enhancing operational efficiency. (13 mentions)
Users find the implementation ease of IBM Maximo Application Suite enhances productivity and simplifies integration with other applications. (12 mentions)
Users value the easy integrations with other applications, enhancing workflow and overall efficiency in the Maximo Suite. (12 mentions)
Users find the complexity of IBM Maximo Application Suite overwhelming, often struggling with its numerous options and setup requirements. (14 mentions)
Users face a difficult learning curve with IBM Maximo Application Suite, requiring significant time and effort to adapt. (9 mentions)
Users find the complex setup of IBM Maximo Application Suite to be time-consuming and challenging for new team members. (7 mentions)
Users find the user interface not user-friendly, citing complexity and issues with navigation and support. (6 mentions)
Users find the training deficiency in IBM Maximo Application Suite results in a steep learning curve and time-consuming setup. (6 mentions)

581 IBM Maximo Application Suite Reviews

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581 IBM Maximo Application Suite Reviews
4.4 out of 5
581 IBM Maximo Application Suite Reviews
4.4 out of 5

IBM Maximo Application Suite Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Financial Services
UF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about IBM Maximo Application Suite?

To me, what was the most impressive thing in IBM Maximo Application Suite is the powerful AI-driven predictive maintenance it demonstrates. The suite applies advanced analytics and IoT integrations in proactive asset management and monitoring to seriously reduce downtime and enhance operational efficiency. Besides, the flexibility it provides for cloud, on-premise, and hybrid deployment makes it adaptable to different business needs. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Application Suite?

The most irritating thing I have used so far with IBM Maximo Application Suite includes the strong learning curve, at elaboration in implementation, which requires so much time and resources and technical expertise necessary in setup and configuration of the system. It can be somewhat contradictory for smaller organizations with only a few or limited IT support. Besides this, it also can be costly for those on the tighter budgets of businesses. Review collected by and hosted on G2.com.

Response from Dave Gasdia of IBM Maximo Application Suite

Thanks for your honest feedback on the use of IBM Maximo Application Suite (MAS). We really appreciate your detailed comments on the AI capabilities that support the Predictive Maintenance and other applications within the Suite. We have plans to expand the use of Generative AI to support additional use-cases within Maximo. You also highlighted the learning curve and effort it takes to become proficient using MAS and the new containerized application platform and some of the cost that comes with it. We look to improve the architecture with each release and expect our customers to see additional benefits over time.

AM
CISO
Information Technology and Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about IBM Maximo Application Suite?

I am really impressed by Maximo's ability to handle our growing IT environment. It consolidates information on all our servers, software licenses, and client data, which is a big help in making strategic decisions and ensuring smooth client campaigns. The reports it generates are super useful for keping everything efficient and secure, especially as we scale to serve more clients. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Application Suite?

The learning curve for new team members can be steep, and setting it up to meet our specifc needs takes time and effort. Review collected by and hosted on G2.com.

Response from Balaji Santhanakrishnan of IBM Maximo Application Suite

Thanks for your feedback on IBM Maximo. We're glad to hear that you find Maximo is valuable for consolidating information and generating insightful reports in your IT environment and client management. We understand the learning curve and suggest exploring Maximo's learning assets [https://www.ibm.com/training/collection/maximo-application-suite-375] for additional support. Feel free to reach out to your sales contact for further assistance.

See how IBM Maximo Application Suite improved
Verified User in Telecommunications
CT
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about IBM Maximo Application Suite?

Ticketing functionality is upto the mark. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Application Suite?

GUI is very rigid. Needs to be upgraded. Review collected by and hosted on G2.com.

Response from Balaji Santhanakrishnan of IBM Maximo Application Suite

We're pleased to hear that IBM Maximo Application Suite is helping with CMDB, ticketing functionality, and asset management. Your feedback on the GUI is valuable, and we will take it into account for future enhancements. If you have additional recommendations on this topic, please share them on the IBM Ideas [https://www.ibm.com/support/pages/welcome-ibm-ideas-portal] portal page.

Harish S.
HS
SME / Trainer - Enterprise Asset / Facilities Mgt, & Industrial Materials
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
Rating Updated ()
What do you like best about IBM Maximo Application Suite?

App points are easy to use. Open shift makes it technically sound. Integrating with other applications is really easy. Implementation on cloud is very convenient. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Application Suite?

UI needs a good make over. Mobile app is still bad. A lot is desired in Customer support for enhancements. Not suitable for small scale industries based on frequency of use. Review collected by and hosted on G2.com.

Response from Balaji Santhanakrishnan of IBM Maximo Application Suite

Thank you for your valuable feedback on the IBM Maximo Application Suite! We're thrilled you find our application points easy to use and appreciate its technical capabilities, cloud implementation, and seamless integration with other applications. We acknowledge your concerns regarding the UI and mobile app and assure you that significant improvements have been made in our Maximo Application Suite 8.x versions, with ongoing efforts to enhance both web and mobile interfaces. Regarding suitability for small-scale industries, we've introduced MAS SaaS options to address this, and we encourage you to contact our sales team for more information.

We also recommend joining the IBM Maximo TechXchange Community, a place to collaborate, share knowledge, and support one another in everyday challenges.

See how IBM Maximo Application Suite improved
ghribi h.
GH
Maximo EAM Senior Consultant
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about IBM Maximo Application Suite?

Maximo offers a wide range of features, from core functionalities like work order management and asset tracking to more advanced capabilities like predictive maintenance and reliability planning. This makes it a one-stop shop for most asset management needs.

Maximo can adapt to various business sizes and industries. Its high level of customization allows companies to tailor it to their specific needs and workflows.

Maximo integrates well with other IBM technologies and third-party applications, allowing for a more unified data landscape and streamlined operations Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Application Suite?

Maximo's wide range of features can be a double-edged sword. The initial setup and learning curve can be steep, especially for smaller companies or those without dedicated IT staff Review collected by and hosted on G2.com.

Response from Balaji Santhanakrishnan of IBM Maximo Application Suite

Thank you for sharing your positive feedback on the IBM Maximo Application Suite! We're delighted to hear that you appreciate its comprehensive features, adaptability, and seamless integration with other technologies. Regarding the learning curve, we encourage you to explore our training portal at [https://www.ibm.com/training/maximo] for resources tailored to your needs and to enhance your experience further.

We recommend that you join the IBM Maximo TechXchange Community, a place to collaborate, share knowledge, and support one another in everyday challenges.

See how IBM Maximo Application Suite improved
Basil E.
BE
Analyst
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about IBM Maximo Application Suite?

The thing I like most about IBM maximo application suite is that its ability in integration and management of an asset's life cycle from purchase to disposal which streamlined our operations significantly. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Application Suite?

The one thing I dislike about IBM maximo application suite is the steep learning curve the user has to inculcate while using the software during the initial use. The. intricacies and nuances of the software is a bit hard to tackle for an early user. The software being sluggish during complex database analysis. Review collected by and hosted on G2.com.

Response from Dave Gasdia of IBM Maximo Application Suite

Hi Basil, thank you for your positive and honest review of IBM Maximo Application Suite. IBM continues to look at ways to enhance Maximo capabilities, simplifying where possible, while addressing the needs of customers across multiple industries. Input from customers like yourself help us identify and prioritize areas for us to focus on and improve. We really appreciate the feedback.

Verified User in Real Estate
AR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about IBM Maximo Application Suite?

I appreciate IBM Maximo Application Suite for its extensive customization capabilities, allowing organizations to tailor the software to their specific asset management workflows and requirements, including the ability to configure fields, screens, and workflows to fit unique processes; this makes it highly adaptable to diverse industries and business needs. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Application Suite?

A dated user interface, a steep learning curve for new users, potential high cost compared to other options, complex deployment process, and the need for significant customization to fit specific business needs. Review collected by and hosted on G2.com.

Response from Dave Gasdia of IBM Maximo Application Suite

Thank you for taking the time to provide your feedback based on your experience working with IBM Maximo Application Suite (MAS). We appreciate your comments about MAS extensive configuration capabilities that enable it to be implemented to meet business needs. You also commented on the user interface and learning curve required to learn the product. IBM has focused on delivering modern and updated applications with the new Maximo Application Framework. Delivering role based applications, dashboards and redesigned mobile applications. We hope you begin to see the improvements and benefits of using the changes we're making.

Riyasat A.
RA
Engineering Positions
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Rating Updated ()
What do you like best about IBM Maximo Application Suite?

User friendly, I can say easy to use the interface provided by this application just amazing. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Application Suite?

As per my experience I can't dislike. I will always like to use and recomend to my friends and family also. Review collected by and hosted on G2.com.

Response from Dave Gasdia of IBM Maximo Application Suite

Hi Riyasat, Thank you for your comments about your experience working with IBM Maximo Application Suite (MAS). IBM has put a significant focus on providing an improved user experience by delivering a modern, user-friendly and intuitive application UI and also with the new mobile applications. We're glad to see your positive feedback on ease of use.

PF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about IBM Maximo Application Suite?

In addition to being the best EAM tool on the market, it is capable of leveraging, optimizing and guaranteeing the quality of maintenance within factories and industries. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Application Suite?

The product is great, but its only flaw is the infrastructure which, due to the latest update, requires a lot of hardware resources Review collected by and hosted on G2.com.

Response from Dave Gasdia of IBM Maximo Application Suite

Hi Pedro, We appreciate your feedback based on your experience working with IBM Maximo Application Suite (MAS), especially your comments about how it can help improve maintenance across industries. You also mentioned the infrastructure requirements with the containerized applications and the use of Red Hat OpenShift. We believe you'll see benefits from this architectural approach with improved administrative actions and easier upgrades. Thanks again for your input.

Verified User in Financial Services
IF
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about IBM Maximo Application Suite?

Easy UI and navigation during the appilcation proccess. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Application Suite?

No feedback, at least a confirmation email upon receiving of application would've been good. Didn't get a rejection decision email either. Review collected by and hosted on G2.com.

Response from Balaji Santhanakrishnan of IBM Maximo Application Suite

Thank you for your feedback. We are glad to hear that the easy UI and navigation are helping with your application process. We appreciate your suggestion regarding email communication – could you please provide more details on this through our feedback channel at [ideas.ibm.com] so we can take appropriate action?

See how IBM Maximo Application Suite improved