The G2 on Gist

Gist Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Gist, finding it intuitive and simple to set up and deploy. (4 mentions)

Users appreciate the all-in-one functionality of Gist, which simplifies marketing and business process management effectively. (3 mentions)

Users appreciate the intuitive chat features of Gist, enhancing support efficiency and overall value. (2 mentions)

Users praise the helpful customer support of Gist, highlighting the efficiency of help articles and quick responses. (2 mentions)

Users appreciate the easy setup of Gist, finding it intuitive and efficient for deploying marketing tools. (2 mentions)

Users report limited features in Gist, which restricts functionality and complicates user experience, especially for businesses. (2 mentions)

Users report poor customer support from Gist, citing unresponsive communication and unresolved issues consistently. (2 mentions)

Users express frustration with small business challenges, particularly around contact limits and unclear error messages during import. (2 mentions)

Users often face account issues with Gist, struggling with upgrades and migration service accessibility. (1 mentions)

Users report AI limitations in Gist, with added restrictions after three months affecting some functionalities. (1 mentions)

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Mark B.

Digital Marketing Specialist

Marketing and Advertising

Small-Business (50 or fewer emp.)

10/10/2023

"Value for money marketing system in a box"

5/5

What do you like best about Gist?

Gist brings together all the pieces to create a marketing automation funnel, customer support and CRM for businesses that sell their products or services. Review collected by and hosted on G2.com.

What do you dislike about Gist?

Not much to dislike here. My minor gripe would be the UI of the calendar for scheduling meetings. But that is probably just personal preference. Review collected by and hosted on G2.com.

Pradeep K.

Small-Business (50 or fewer emp.)

5/25/2023

"All in Support and Marketing Tool"

4/5

What do you like best about Gist?

The platform itself is easy to use, and more affordable when comparing to its competitors. We can have a live chat, email marketing, chatbots, forms on all on a one platform, crazy, right? It does everything for us, from customer support to marketing. And it is good to have all these options under the same platform, so we don't have to login to other platforms for different use cases. Review collected by and hosted on G2.com.

What do you dislike about Gist?

The animations of the Chatbox could improved much, the animations are not good at the moment, also the widget is not working on some scenarios, which have reported by our users. Review collected by and hosted on G2.com.

Mohammed C.

Founder

Small-Business (50 or fewer emp.)

7/1/2023

"Great platform, highly recommended!"

4.5/5

What do you like best about Gist?

Great platform, the Ai "Emma" bot is a great new feature, the knowledge base is one of the top options in terms of designs & capabilities, if not the best! Highly recommend it for any startup or business! Review collected by and hosted on G2.com.

What do you dislike about Gist?

Probably the inbox feature could be improved more. but it's still a nice alternative to many many other softwares, so maybe few other tweaks or improvement could make it the best platform for support teams. but over all still great Review collected by and hosted on G2.com.

Albert E.

Small-Business (50 or fewer emp.)

8/9/2023

"Fine"

3.5/5

What do you like best about Gist?

Big Umbrella towards the service yet its considered to be a good platform with a general backbone in the system and the entire services given to customers through gist Review collected by and hosted on G2.com.

What do you dislike about Gist?

A bit complicated at first with multiple options towards new users that might be too much at first. moreover the default interface might be a bit complicated for new users Review collected by and hosted on G2.com.

Richard G.

Small-Business (50 or fewer emp.)

3/17/2023

"Packed with features and a very responsive support"

5/5

What do you like best about Gist?

I have had this tool for several years now and can say that it is now becoming a mature product, its feature rich, works exceedingly well, and the support has always been responsive.

They have recently gone above and beyond to investigate an issue with some html code that originated in a different company so a big thanks to the dev team there too

I'm very happy with Gist and it's visual workflow feature and as a small business owner i'm more than happy with this product Review collected by and hosted on G2.com.

What do you dislike about Gist?

The only frustration I care to voice has been the learning curve. There's room for improvement on the intuitiveness, but once you are over the learning hurdle it becomes significantly easier to navigate and understand Review collected by and hosted on G2.com.

Isaac Anane A.

Line Manager

Non-Profit Organization Management

Enterprise (> 1000 emp.)

5/28/2023

"Streamline Your Support and Delight Your Customers"

4/5

What do you like best about Gist?

1. The software provides a unified inbox for centralized customer communication, streamlining interactions.

2. Analytics and reporting tools provide valuable insights into customer interactions and team performance.

3. GIST offers a comprehensive feature set for effective customer support.

4. Automation and chatbot functionality save time by handling routine tasks and inquiries.

5. The knowledge base empowers customers with self-service options, reducing support ticket volume. Review collected by and hosted on G2.com.

What do you dislike about Gist?

1. Customization of the software may require technical expertise or support assistance.

2. Some users may find that the available support resources and documentation could be more comprehensive.

3. The pricing structure of GIST may not be suitable for all budgets.

4. There may be a learning curve during the initial adoption of GIST.

Integration limitations might arise with specific systems or software used by businesses. Review collected by and hosted on G2.com.

What problems is Gist solving and how is that benefiting you?

1. Streamlining customer communication from various channels.

2. Enhancing customer support and satisfaction.

3. Saving time through automation and chatbots.

4. Increasing customer engagement and interaction.

5. Providing valuable analytics and insights.

6. Facilitating efficient team collaboration.

7. Supporting scalability and business growth. Review collected by and hosted on G2.com.

Tito C.

graphic design and teacher

Small-Business (50 or fewer emp.)

5/5/2021

"Amazing Product and Support"

5/5

What do you like best about Gist?

Easy to use, really powerfull tools to offer support to all my visitors. It solves my problems to offer support to my visitors when they on my site and blog and I help them to find the content they need. For me has been a life changer because is easy to be in contact and the messenger is compatible for desktop, tablets and mobile devices. Review collected by and hosted on G2.com.

What do you dislike about Gist?

Some features are difficult to find and sometimes tkes some time to undersantad where the function is. But they have a comprehensive and well documented knowledge base so it's easier to find what I need, everythign is organized by topics and with clear instructions.

They also an amazing support team ready to help, they answer fast and ahve the solution ready for you, they even will do the procees for you if its possible so you just have to seat and wait while they fix it for you. Review collected by and hosted on G2.com.

What problems is Gist solving and how is that benefiting you?

Offering support in my blogs. My visitors have the chance to contact directly with messenger and when I'm not available they can leave me a message or search in my knoledge base. Before Gist I received a lot of emails asking quick questions or let me know that they didn't find an information, the time between emails was really long and my visitors ended goign to another website, now I have the solution fast and ready, so they are happy and keep retuning for more content. Review collected by and hosted on G2.com.

Titouan A.

ceo

Small-Business (50 or fewer emp.)

6/29/2023

"Alternative to intercome"

4.5/5

What do you like best about Gist?

GetGist boasts an intuitive and user-friendly interface, making it a breeze for both support agents and customers to navigate. The chatbot setup process is straightforward, enabling businesses to quickly integrate the tool into their websites or applications without extensive technical knowledge. Review collected by and hosted on G2.com.

What do you dislike about Gist?

Learning Curve for Advanced Features: While GetGist's interface is generally user-friendly, users who want to leverage the more advanced features and capabilities of the platform may encounter a learning curve. Review collected by and hosted on G2.com.

James T.

Mid-Market (51-1000 emp.)

3/18/2023

"Affordable and very customisable."

5/5

What do you like best about Gist?

The chat bot is so easy to use. Also, avaialbe to all on all packages. Review collected by and hosted on G2.com.

What do you dislike about Gist?

GIST menus are a little bit difficult to navigate, especially the bot menus. Sometimes I get a little lost when trying to find the BOT that I created. Review collected by and hosted on G2.com.

What problems is Gist solving and how is that benefiting you?

Prior to using GIST, customers wouldnt be able to quickly leave their email address with us. Instead, they would have to fill out a form on our contact us page. Now, our potential clients can leave their email address with our chatBot, and then we can organise a meeting at our clients convenience to go over the project. Review collected by and hosted on G2.com.

william m.

Production Manager

Small-Business (50 or fewer emp.)

4/15/2023

"Gist has simplified our interactions with our prospects, customers and our key impact network."

5/5

What do you like best about Gist?

Simplicity of use, great tutorials (we learned so much about emails) and top-notch deliverability. Anyone on our team can utilize it without extensive training Review collected by and hosted on G2.com.

What do you dislike about Gist?

i would say it was a lack of sales pipeline, but that has now been added and is in beta, so we have brought that into our system. It now does everything we wanted. Review collected by and hosted on G2.com.