The G2 on Gist

Gist Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Gist, finding it intuitive and simple to set up and deploy. (4 mentions)

Users appreciate the all-in-one functionality of Gist, which simplifies marketing and business process management effectively. (3 mentions)

Users appreciate the intuitive chat features of Gist, enhancing support efficiency and overall value. (2 mentions)

Users praise the helpful customer support of Gist, highlighting the efficiency of help articles and quick responses. (2 mentions)

Users appreciate the easy setup of Gist, finding it intuitive and efficient for deploying marketing tools. (2 mentions)

Users report limited features in Gist, which restricts functionality and complicates user experience, especially for businesses. (2 mentions)

Users report poor customer support from Gist, citing unresponsive communication and unresolved issues consistently. (2 mentions)

Users express frustration with small business challenges, particularly around contact limits and unclear error messages during import. (2 mentions)

Users often face account issues with Gist, struggling with upgrades and migration service accessibility. (1 mentions)

Users report AI limitations in Gist, with added restrictions after three months affecting some functionalities. (1 mentions)

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Aleksandar N.

Content Manager

Small-Business (50 or fewer emp.)

7/30/2019

"A pleasant smooth ride where you constantly get new surprises in the form of fancy new features"

4/5

What do you like best about Gist?

Analyzing and segmenting contacts has become a breeze. With their amazing segmenting feature, it becomes extremely easy to look at what your contacts are engaging with and automatically have a "bird's eye view" of your contacts. Review collected by and hosted on G2.com.

What do you dislike about Gist?

The workflow builder/journey builder is not good enough for us to switch over to a higher-level of gist. We're currently using a lower plan that doesn't include the journey builder. So we combine our Gist account and use it alongside an AutoPilot account (because that one has a better journey builder). And also because of a few quirks (custom fields on gist have weird limitations that autopilot doesn't). Review collected by and hosted on G2.com.

Blake B.

Owner

Marketing and Advertising

Small-Business (50 or fewer emp.)

7/18/2019

"Awesome software! "

5/5

What do you like best about Gist?

Gist makes it super easy for my website visitors to chat with my team live and their mobile app is perfect for connecting on the go! Review collected by and hosted on G2.com.

What do you dislike about Gist?

There aren't any negatives that I've come across yet. Gist works perfectly for what we use it for. Review collected by and hosted on G2.com.

Stuart M.

Learning Technologist

Small-Business (50 or fewer emp.)

7/25/2019

"Great all in one customer support solution"

4.5/5

What do you like best about Gist?

I love that I can manage all of my customer contacts and support channels from a single portal Review collected by and hosted on G2.com.

What do you dislike about Gist?

Some of the workflows / automations can require quite a bit of thinking about to set up but that is mainly because they are so flexible / powerful. Review collected by and hosted on G2.com.

Fahiem J.

Senior IT Consulant

Small-Business (50 or fewer emp.)

8/3/2019

"Better communication = More conversion = More Moola"

4/5

What do you like best about Gist?

I like using Gist chat on my website, it helped me communicate with potential prospects that would otherwise have just bounced to the next site. The backend is cool with location information and captured lead details. Review collected by and hosted on G2.com.

What do you dislike about Gist?

The URL to get to gist portal is a bit hard for me remember. Review collected by and hosted on G2.com.

Recommendations to others considering Gist:

Don't forget to install the app. Review collected by and hosted on G2.com.

What problems is Gist solving and how is that benefiting you?

I was getting alot of website visitors but very low conversions, I sell high ticket items and users seem to only convert once there is an element of trust. Gist helps with visits who do not want to email or phone but are more willing to shoot an instant message. Review collected by and hosted on G2.com.

⛰R

⛰ Jordan R.

Co-Founder & #NoCode CTO

Small-Business (50 or fewer emp.)

7/22/2019

"Awesome - Everything we needed"

5/5

What do you like best about Gist?

Love the chat feature. Everything works well, notifications are reliable, works great! Review collected by and hosted on G2.com.

What do you dislike about Gist?

Can't really say I dislike anything... We've yet to implement some of their other tools (outside of chat), & can't wait to do so! Review collected by and hosted on G2.com.

Recommendations to others considering Gist:

Their chat tool is flawless! Review collected by and hosted on G2.com.

What problems is Gist solving and how is that benefiting you?

We've used the webchat feature to streamline our inbound marketing & answer customer-service queries. Been fantastic! We can't wait to dive in more to some of the other tools they offer. Review collected by and hosted on G2.com.

Yamin I.

Automated Inspection Machine Operator

Internet

Small-Business (50 or fewer emp.)

9/2/2019

"Awesome Application"

5/5

What do you like best about Gist?

So simple and powerful combination of marketing tools Review collected by and hosted on G2.com.

What do you dislike about Gist?

Cannot think of any dislikes yet, very happy using the various tools available on this portal. Review collected by and hosted on G2.com.

Abu Y.

Proprietor

Small-Business (50 or fewer emp.)

7/27/2019

"I was an early Gist adopter..."

4/5

What do you like best about Gist?

...and from being a very basic software it has come on in leaps and bounds, so much that I now use it as my main software for all things marketing Review collected by and hosted on G2.com.

What do you dislike about Gist?

Sometimes integrations can be a bit slow as others systems don't recognise Gist, but this is changing Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

8/17/2019

"All-in-one business solution"

5/5

What do you like best about Gist?

GIST is one of the best all-in-one business solutions for especially SAAS companies, also helping integrated and connected with each module which you were waiting for. Messenger, e-mail, collision detection, tracking, prompts, tags, automation, insights, help centre and many more features are waiting for discovery. Those are my favourites by the way. There is one more thing: has a free tier in pricing :) Review collected by and hosted on G2.com.

What do you dislike about Gist?

I couldn't see any wrong or glitch but maybe more integration would be good for application and users. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

7/9/2019

"My agency's go-to growth solution"

4.5/5

What do you like best about Gist?

Ability to add live chat and assign to teammates is very nice and access from a mobile device; furthermore chat assistants help in a lot of ways - my clients love this personalized touch of having a chat prompt on their screen and they can reply back whenever they need some help. Live chat is what we use the most, then email marketing then knowledge base we set it up once and that's working flawlessly

The platform is improving in a lot of ways (have seen a lot of changing happening in the past 1.5 years) and i would continue to use gist for this. Review collected by and hosted on G2.com.

What do you dislike about Gist?

It's not a dislike but they way how gist works; I was used to email lists and when i shifted to gist - they have tags and segments - so that's needed to be taken care of when you come from other platforms. Review collected by and hosted on G2.com.

Recommendations to others considering Gist:

Give it a try, most likely it would work for you and gist team is very helpful in setting things up for easier use; some times we need help with setting up or new features being introduced, they help us guide Review collected by and hosted on G2.com.

What problems is Gist solving and how is that benefiting you?

1) Quicker support to customers with live chat, chat assistants and facebook messenger integration.

2) Ability to capture leads when we are not available

3) Sending emails from the same platform by using tags and

4) knowledge base helps in keeping a lot of frequently asked questions in place.

5) assigning meetings or calls with gist's book meeting feature within live chat or as a separate page Review collected by and hosted on G2.com.

Suganthan M.

SEO Consultant

Small-Business (50 or fewer emp.)

10/25/2019

"Great live chat tool"

5/5

What do you like best about Gist?

The widget is beautiful

Live chat function is fast and accurate.

The iOS App is excellent and works great.

Additional details about a user are fantastic. (Gives you referrer, country, visits and all the useful information) Review collected by and hosted on G2.com.