344 FieldPulse Reviews
I love the live chat with agents. Very Helpful when you have no other direction. Review collected by and hosted on G2.com.
Sometimes with all the fetures that fieldpulse has to offer it gets a bit confusing. Review collected by and hosted on G2.com.
Super easy to use. Has a lot of important features for our customers and team. Staff is really nice and extremely responsive. Review collected by and hosted on G2.com.
Right now, they don't have a way to filter the tech abilities and service areas for scheduling. I am being told it should be rolling out soon with an upgrade. Review collected by and hosted on G2.com.
The software is very customizable to our business needs. It was clearly created with the service industry in mind Review collected by and hosted on G2.com.
It is a big learning curve to use it properly. If you don't have the time or the staff to learn it and operate it, it probably isn't worth it. Review collected by and hosted on G2.com.
The program is very easy to learn and I'm glad we have made the official switch over! I also like the ease of chatting and how quickly the response time is for someone to get back to me!!
Dane was a wonderful help in the process! Thank you again Dane!!! Review collected by and hosted on G2.com.
I have noticed a few slow down moments and buffering but that's probably because it's a new program and has alot of users at one time! :) Review collected by and hosted on G2.com.
Love all of the features they're developing and their reporting is extremely dynamic, which is awesome. Their mobile app for the techs is the best mobile app I've used up to this point and have got zero complaints from techs on it, which is a feat in and of itself haha. Their customer support is awesome and extremely quick to respond! Review collected by and hosted on G2.com.
There are definitely some bugs they're working through with a lot of the products their developing and have already run into issues with that within a few weeks of using them. Workflows in the office can be a little clunky and not completely fleshed out, especially in regards to business units/classes. Really wish it had more gatekeeping abilities for the technician's jobs, but hopefully it will be an update in the future. The phone system integrated with Field Pulse is absolutely terrible and would not recommend using it until it's upgraded or they go with a new system. It's just not dynamic in the slightest and extremely basic. Review collected by and hosted on G2.com.
When I have an issue the customer service reps are prompt and usually have my issue taken care of the same day. Review collected by and hosted on G2.com.
That they still have not fixed the calendar on 'create a job' Should be SMTWTFS not MTWTFSS Review collected by and hosted on G2.com.
What I like best about FieldPulse is the intuitive price book feature and the "Good, Better, Best" quoting option, which makes creating and presenting quotes to customers seamless and professional. Review collected by and hosted on G2.com.
FieldPulse's inventory management system currently lacks the capability to accept partial shipments, which can complicate accurate tracking and timely updates of stock levels for businesses receiving inventory in multiple deliveries Review collected by and hosted on G2.com.
I like that we have the ability to text and call through FP. The Notification settings make it more custom to each user and I like the scheduling breakdown. Review collected by and hosted on G2.com.
Some glitches with tags, tax and/quickbook Class drop downs. Review collected by and hosted on G2.com.
Its been a great asset to my company and genuinely has helped my business grow and overall made us excel as a business overall. Great tool Review collected by and hosted on G2.com.
Would be cool to have custom line item without having to add the item when its a one time item Review collected by and hosted on G2.com.
