23 CyberMaxx Reviews
The whole team is just amazing. We work together as a team. Arthur Alves is my lead guy and stays in contact with me. Dustin Del Rio and Keith Tipton are always helpful and patient. Everyone is patient and explains so you have a sense of relief. Review collected by and hosted on G2.com.
Have not found any. My life has be more at ease. Review collected by and hosted on G2.com.
Gives a good comfort level that the service will allow staff to stay focused on existing operational activities and new initiatives that reduce risk in other areas or otherwise add value. Review collected by and hosted on G2.com.
The flexibility in services is both a pro and a con as it's less prescriptive at times than other vendors, but as a result provides customers what they need/want. Other vendors I've worked with in the past have a defined approach at assessing level of coverage, implementing, and walking you through the entire process to ensure coverage of all assets. In our specific case, the contract that was executed dictated their implementation approach, so I don't know if any of that had been done prior (I suspect it wasn't). Review collected by and hosted on G2.com.
We like how CyberMaxx allows us to customize the service we recieve and not use canned services. The team is approachable and easy to work with providing us with world class service. Review collected by and hosted on G2.com.
nothing we dislike at this time. The team is easy to work with and gets on calls with us when needed. Review collected by and hosted on G2.com.
Having a personal contact with the lead for our team is a strong differentiating factor in other services. If we have a specific need, I know our lead can reach into a strong bench security specialists to help solve unique issues. Review collected by and hosted on G2.com.
there is high turnover in our team that may cause newer team members to not fully understand the nuances of our non-standard enviornment Review collected by and hosted on G2.com.
The overall experience that my team had with Cybermaxx has been nothing short of phenomenal. They offer a white glove approach to an industry that has been anything but. From the first contacts with Cybermaxx I had faith that we were in the right hands. Their boutique-style approach is exactly what we needed - something that separates them from other companies. I know that with Cybermaxx I'm not just another customer, I know that my company matters to them.
Status: In Moderation
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Cybermaxx is still growing fast- Their reporting platform has improved since our first days with Cybermaxx. I am thankful with how transparent and communicative they are. Review collected by and hosted on G2.com.
Expert staff continue monitoring after normal business hours Review collected by and hosted on G2.com.
Requires agents and logging from criticial servers that I see as another vector but outweighed by the beneft of the service. Review collected by and hosted on G2.com.
Cybermaxx allows me to get a good night sleep because I know that an experienced team of cyber professionals is monitoring my systems 24/7/365. They are an extension of my InfoSec team at a fraction of the cost and the alerts are actionable, not noise. Alerts are immediate and they will assist in the remediation. I get a robust monthly Threat Briefing that shows alerts, detections, tickets, and incidents which I can share with our Security Committee. Review collected by and hosted on G2.com.
There are no downsides. Everything Cybermaxx does is top-notch and I use their service as a Gold Standard to compare other MSSP against. Review collected by and hosted on G2.com.
I cannot speak more highly of my organization's relationship with CyberMaxx. They have been a dedicated and trusted partner of our organization for over three years now. Since contracting, they have frequently gone above and beyond to support our organization. CyberMaxx assisted us with a massive security incident, bringing resources onsite and remote support, even when they were not under contract. During our contract renewal, they were transparent, fairly priced and produced multiple pricing models for our consideration. Review collected by and hosted on G2.com.
There is nothing I truly dislike about the CyberMaxx service offerings or their partnership with my organization. There were some natural growing pains that came with transitioning to an outsourced MSSP, but overall we have been thrilled. Review collected by and hosted on G2.com.
The Cybermaxx MDR service has been in use at our organization for over 8 years. I call it the "backstop" because many times it has caught activity that was undetected by the other layers of solutions in place. Cybermaxx staff notifies our team 24/7 with information that is timely, relevant, and actionable. False alerts are rare, and our requests are promptly enacted by the Cybermaxx team. Pricing is excellent with the agreement terms we were provided by Tennessee Hospital Association. Review collected by and hosted on G2.com.
No dislikes. Cybermaxx is one of the few IT vendors who delivers what it promises, and consistently exceeds expectations. Review collected by and hosted on G2.com.
Their SOC team is by far the best thing about CyberMaxx. Their SOC support team is very responsive. I've never been told no for special requests of custom reports or when I have thrown them a curve ball. They take the time to follow up if a question or request takes longer than anticipated. They do a great job of establishing expectations. Review collected by and hosted on G2.com.
I am struggling to provide a dislike of CyberMaxx. The only thing I could say is that I wished they did not have as much turnover for relationship managers or sales-related staff. I understand it is the nature of the beast when it comes to sales or relationship managers. Honestly, I've had this issue with every vendor. Review collected by and hosted on G2.com.
