ConnectPath CX Reviews & Product Details - Page 2

What do you like best about ConnectPath CX?

There is plenty to like about Dextr, and I'll cover some of those core features below but what stood out to me was the stellar experience that CloudHesive provided. Jamie Marshall was quick to answer any questions I had when I was vetting the solution and when I misconfigured a Kinesis steam Patrick Hannah was able to point towards a way to retrigger the lambda functions to save our voicemails from cloud purgatory.

Likes:

- Intuitive agent dashboards that show queue and peer activity

- Ability to change the 'forced release' behavior

- Ring on two audio devices at once (headset and speaker)

- Number Directory! (a.k.a contacts)

- Quick support, had a case closed within 24 hours when I had requested 1100 contacts to be imported. Review collected by and hosted on G2.com.

What do you dislike about ConnectPath CX?

While Dextr is an excellent product, there is always room for improvement.

I'd like to see the following:

- Ability to sync contact directory with Active Directory or Exchange Online

- Ability to integrate with phone systems, such as Ring Central or Microsoft Teams to see the users presence Review collected by and hosted on G2.com.

What do you like best about ConnectPath CX?

Picture it, Irvine, California

The year was 2020, and nothing was going right. Australia was on fire, the stock market crashed, Twitter got hacked, and COVID-19 was making its way throughout the world faster than you could say, "Hey bro, do you even crypto?" Also, murder hornets.

I was consulting with a small business that had to downsize its workforce drastically, including its Contact Center. They needed a solution to handle more calls with fewer agents while still maintaining the customer service their clients had come to expect.

Dextr provided an easy-to-use Contact Center solution giving the company the elasticity to grow or shrink as needed, built on a trustworthy platform and without the substantial implementation costs of their previous provider.

Setup was a breeze, and within a few hours, we migrated their current workflows into Dextr. Not only did Dextr simplify day-to-day operations with an easy-to-navigate UI, but it allowed their Engineers to implement automation for repetitive tasks. This time-saving allowed their agents to spend more time doing what they did best - working with the customers.

Dextr's level of Support and Customer Service was a no-brainer for them. If they had questions about scripting or finding a particular call recording or transcription, Dextr's support team was always ready to assist; it made them feel like they were the only customer instead of just another name in a database.

If your company is leveraging Amazon Connect and is looking for an easy-to-use yet powerful Contact Center solution, consider implementing Dextr. Review collected by and hosted on G2.com.

What do you dislike about ConnectPath CX?

The only downside was the company didn't start using it sooner, and it took the pandemic to spur them to look for an alternative to their current solution. Review collected by and hosted on G2.com.

What do you like best about ConnectPath CX?

- Bridges the feature parity between amazon connect and other “out of the box” solutions.

- Supervisor whisper coaching is a great addition to the existing amazon connect feature set.

- Cloudhesive is amazing to work with, the pre-sales process was painless, the installation was quick (under an hour) and backed by their great operations and Proserv teams. I have not had any issues with the product. Review collected by and hosted on G2.com.

What do you dislike about ConnectPath CX?

- Not much to dislike, I would like to see some more PBX integrations, and MS teams presence indicators for the backoffice users. Review collected by and hosted on G2.com.

What do you like best about ConnectPath CX?

It is a very flexible and solid tool, very intuitive, this year I had to set up 2 call centres for marketing campaigns, it only took me 20 minutes to set up 10 agents. Review collected by and hosted on G2.com.

What do you dislike about ConnectPath CX?

nothing, it's really great. great support Review collected by and hosted on G2.com.

What do you like best about ConnectPath CX?

- No-code / low-code installation and configuration

- Amazing interface with all the tools to manage a contact center right in the dashboard.

- Easy and intuitive interface and features Review collected by and hosted on G2.com.

What do you dislike about ConnectPath CX?

We have only been using Dextr for about three weeks, and other than some more robust reporting out of the box, I don’t have anything to dislike yet. Review collected by and hosted on G2.com.

What do you like best about ConnectPath CX?

We had the need to set up a 25 position call center very quickly, and in only 25 minutes, we had our solution running. Our customer loved the solution and has been increasing positions since then. Review collected by and hosted on G2.com.

What do you dislike about ConnectPath CX?

First installation might take a little bit of time, but then is as fast as can be. Review collected by and hosted on G2.com.

What do you like best about ConnectPath CX?

Omni-channel available instantly, the dashboards are very intuitive, easy to read. Team chat with presence is a big thing for every contact center and having all these features with a click of a button. Review collected by and hosted on G2.com.

What do you dislike about ConnectPath CX?

Physical phones would be a great addition Review collected by and hosted on G2.com.

What do you like best about ConnectPath CX?

The instant availability of multiple channels like SMS, Email, Fax and social media integration with out the professional service cost to develop! Review collected by and hosted on G2.com.

What do you dislike about ConnectPath CX?

CRM packages might require multiple tabs to be open in the Browser besides Dextr. Dextr is adding integrations all the time to save agent desktop real estate. Review collected by and hosted on G2.com.

What do you like best about ConnectPath CX?

The dashboard is user friendly and is almost real-time. Review collected by and hosted on G2.com.

What do you dislike about ConnectPath CX?

I can't think of anything. Maybe the sign on process. Review collected by and hosted on G2.com.

What do you like best about ConnectPath CX?

Using Dextr Flex gives you all of the features of a full-fledged call center which can be set up fast. Review collected by and hosted on G2.com.

What do you dislike about ConnectPath CX?

We haven't found any yet. The system works great and new features are being added every day. Review collected by and hosted on G2.com.