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BMC Helix Remedyforce Features
What are the features of BMC Helix Remedyforce?
Reporting
- Dashboards
- Time Tracking
Access & Usability
- Self Service
- Active Directory
Administration
- Change Management
- Asset Management
- Reports & Analytics
Service Desk
- Help Desk
- Incident Reports
- Process Workflow
Functionality
- Ticketing System
- Performance Logging
- Alerting
- Automation
Management
- Reporting
Top Rated BMC Helix Remedyforce Alternatives
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BMC Helix Remedyforce Categories on G2
Filter for Features
Incident Management
Automate Ticket Routing | As reported in 14 BMC Helix Remedyforce reviews. Routes tickets automatically to the appropriate user. | 87% (Based on 14 reviews) | |
Ticket Prioritization | Prioritizes tickets based on factors configured by the user. 14 reviewers of BMC Helix Remedyforce have provided feedback on this feature. | 90% (Based on 14 reviews) | |
Ticket Notifications | Notifies the IT team when a ticket needs action. This feature was mentioned in 13 BMC Helix Remedyforce reviews. | 91% (Based on 13 reviews) | |
Knowledge Base | Based on 14 BMC Helix Remedyforce reviews. Provides a forum for answers to common questions. | 90% (Based on 14 reviews) | |
Knowledge Base/Ticket Integration | Integrates knowledge base articles into a ticket. 13 reviewers of BMC Helix Remedyforce have provided feedback on this feature. | 87% (Based on 13 reviews) |
Reporting
Dashboards | Displays important metrics relating to performance. 16 reviewers of BMC Helix Remedyforce have provided feedback on this feature. | 90% (Based on 16 reviews) | |
Time Tracking | As reported in 15 BMC Helix Remedyforce reviews. Tracks time worked on a ticket. | 84% (Based on 15 reviews) | |
Surveys | Provides surveys to measure employee satisfaction. This feature was mentioned in 14 BMC Helix Remedyforce reviews. | 82% (Based on 14 reviews) |
Access & Usability
Mobile | Based on 11 BMC Helix Remedyforce reviews. Enables access to service desk features via mobile device. | 76% (Based on 11 reviews) | |
Self Service | Enables employees to view the status of their tickets. This feature was mentioned in 15 BMC Helix Remedyforce reviews. | 81% (Based on 15 reviews) | |
Active Directory | Provides a directory of all users within an organization. 15 reviewers of BMC Helix Remedyforce have provided feedback on this feature. | 86% (Based on 15 reviews) | |
Multi-Channel Access | Enables access to service desk features through multiple channels such as email, phone, or the portal. 14 reviewers of BMC Helix Remedyforce have provided feedback on this feature. | 85% (Based on 14 reviews) |
Administration
Change Management | Based on 15 BMC Helix Remedyforce reviews and verified by the G2 Product R&D team. Tools to track and implement required IT changes in a system. | 91% (Based on 15 reviews) | |
Asset Management | Based on 15 BMC Helix Remedyforce reviews and verified by the G2 Product R&D team. Tools to organize and manage all IT assets within an organization. | 87% (Based on 15 reviews) | |
Reports & Analytics | Based on 15 BMC Helix Remedyforce reviews and verified by the G2 Product R&D team. A means to view and analyze a large amount of data in order to gain business insights. | 89% (Based on 15 reviews) |
Service Desk
Help Desk | Based on 16 BMC Helix Remedyforce reviews and verified by the G2 Product R&D team. A place for users to submit tickets when they require IT help. | 91% (Based on 16 reviews) | |
Incident Reports | Based on 15 BMC Helix Remedyforce reviews and verified by the G2 Product R&D team. Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur. | 93% (Based on 15 reviews) | |
Process Workflow | Based on 15 BMC Helix Remedyforce reviews and verified by the G2 Product R&D team. The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met. | 89% (Based on 15 reviews) |
Functionality
Ticketing System | Based on 15 BMC Helix Remedyforce reviews and verified by the G2 Product R&D team. Provides a service desk for users to submit tickets for IT-related issues. | 94% (Based on 15 reviews) | |
Performance Logging | As reported in 15 BMC Helix Remedyforce reviews. Tracks action-by-action asset performance with machine- or human-readable logs. | 88% (Based on 15 reviews) | |
Alerting | Based on 15 BMC Helix Remedyforce reviews and verified by the G2 Product R&D team. Creates alerts when tracked assets encounter errors or performance issues. | 88% (Based on 15 reviews) | |
Automation | Based on 15 BMC Helix Remedyforce reviews and verified by the G2 Product R&D team. Automates repetitive tasks associated with IT service operations and maintenance. | 88% (Based on 15 reviews) |
Management
Reporting | Based on 15 BMC Helix Remedyforce reviews and verified by the G2 Product R&D team. Provides graphics, dashboards, and general reporting around IT service, assets, and incidents. | 91% (Based on 15 reviews) | |
Administration Console | Based on 15 BMC Helix Remedyforce reviews and verified by the G2 Product R&D team. Provides administrative tools for routine maintenance, upkeep, and tracking. | 88% (Based on 15 reviews) | |
Access Management | Based on 15 BMC Helix Remedyforce reviews and verified by the G2 Product R&D team. Gives administrators control over user privileges and accessibility for IT assets. | 89% (Based on 15 reviews) | |
Asset Management | Based on 13 BMC Helix Remedyforce reviews and verified by the G2 Product R&D team. Gives administrators control over hardware and software resource allocation and tracking. | 91% (Based on 13 reviews) | |
Policy Dictation | As reported in 13 BMC Helix Remedyforce reviews. Controls policies and configurations across business applications and hardware. | 82% (Based on 13 reviews) |
Agentic AI - Service Desk
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Multi-step Planning | Ability to break down and plan multi-step processes | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
Agentic AI - IT Service Management (ITSM) Tools
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Multi-step Planning | Ability to break down and plan multi-step processes | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
