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- BMC Helix Remedyforce
- Spiceworks Cloud Help Desk
- BMC Helix Remedyforce-vs-Spiceworks Cloud Help Desk
Compare BMC Helix Remedyforce and Spiceworks Cloud Help Desk 
At a Glance
Market Segments
Enterprise (56.8% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
No pricing available
Free
BMC Helix Remedyforce
Star Rating
(48)3.9 out of 5
Market Segments
Enterprise (56.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about BMC Helix RemedyforceSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Entry-Level Pricing
Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BMC Helix Remedyforce excels in its Ticketing System with a score of 9.4, providing a robust platform for managing tickets effectively, while Spiceworks Cloud Help Desk follows closely with a score of 9.7, praised for its intuitive interface and ease of use.
- Reviewers mention that BMC Helix Remedyforce's Knowledge Base integration is rated at 9.0, allowing for seamless access to information, whereas Spiceworks Cloud Help Desk's Knowledge Base integration is rated lower at 8.2, indicating room for improvement in this area.
- G2 users highlight that Spiceworks Cloud Help Desk shines in Automation with a score of 9.7, making it easier to streamline processes, while BMC Helix Remedyforce also performs well at 8.8 but lacks some of the advanced automation features that users desire.
- Users on G2 report that BMC Helix Remedyforce's Incident Management features, particularly in Automate Ticket Routing, score 8.7, which is slightly lower than Spiceworks Cloud Help Desk's 9.0, indicating a more efficient routing system in the latter.
- Reviewers say that the Self Service functionality in Spiceworks Cloud Help Desk is rated at 8.9, making it user-friendly for end-users, while BMC Helix Remedyforce's score of 8.1 suggests it may not be as accessible for users seeking self-service options.
- Users report that BMC Helix Remedyforce's Reports & Analytics feature is rated at 8.9, providing valuable insights, but Spiceworks Cloud Help Desk outperforms with a score of 9.1, indicating a more comprehensive reporting capability that users find beneficial.
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Pricing
Entry-Level Pricing
BMC Helix Remedyforce
No pricing availableSpiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
BMC Helix Remedyforce
No trial information availableSpiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
8.4
38
8.6
286
Ease of Use
7.6
39
8.7
287
Ease of Setup
7.3
23
8.7
215
Ease of Admin
7.9
25
8.8
217
Quality of Support
8.4
34
8.4
235
Has the product been a good partner in doing business?
7.7
24
8.9
176
Product Direction (% positive)
8.1
37
8.1
286
Features by Category
Ticket and Case Management
Not enough data
8.2
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.3
10
Not enough data
8.8
7
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
9.0
8
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.3
12
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
6.0
5
Not enough data
Feature Not Available
Platform
Not enough data
5.8
8
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
9.2
10
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.0
11
|
Verified
Administration
9.1
15
|
Verified
Not enough data
8.7
15
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
Service Desk
9.1
16
|
Verified
Not enough data
9.3
15
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
Management
9.1
15
|
Verified
Not enough data
8.8
15
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
8.2
13
Not enough data
Functionality
9.4
15
|
Verified
Not enough data
8.8
15
Not enough data
8.8
15
|
Verified
Not enough data
8.8
15
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
14
Feature Not Available
9.0
14
8.8
125
9.1
13
9.3
131
9.0
14
8.2
113
8.7
13
8.2
102
Reporting
9.0
16
8.6
127
8.4
15
8.4
107
8.2
14
Feature Not Available
Access & Usability
7.6
11
8.1
98
8.1
15
8.9
106
8.6
15
8.9
89
8.5
14
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix Remedyforce and Spiceworks Cloud Help Desk are categorized as Service Desk
Unique Categories
BMC Helix Remedyforce is categorized as IT Service Management (ITSM) Tools
Spiceworks Cloud Help Desk is categorized as Help Desk
Reviews
Reviewers' Company Size
BMC Helix Remedyforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
35.6%
Computer Software
17.8%
Financial Services
6.7%
Veterinary
2.2%
Security and Investigations
2.2%
Other
35.6%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Most Helpful Reviews
BMC Helix Remedyforce
Most Helpful Favorable Review
Praveen K.
Verified User in Construction
Its very easy to monitor support tickets and assign to support engineers. Also Advanced dashboards, reports and analytics
Most Helpful Critical Review
Verified User in Internet
It's this super-specialized tool for ITIL-based support organizations that also want to use Salesforce to manage their support. Salesforce is pretty bad at support. There are way better solutions all around.
Spiceworks Cloud Help Desk
Most Helpful Favorable Review
Greg M.
Verified User in Information Technology and Services
Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...
Most Helpful Critical Review
Verified User in Higher Education
The offensive, stereotypical emails from Spiceworks that never ever end, the software is unreliable and doesn't send out notifications when you expect it to you, there are ads EVERYWHERE that are extremely invasive to the user experience,
Praveen K.
Verified User in Construction
Its very easy to monitor support tickets and assign to support engineers. Also Advanced dashboards, reports and analytics
Greg M.
Verified User in Information Technology and Services
Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...
Verified User in Internet
It's this super-specialized tool for ITIL-based support organizations that also want to use Salesforce to manage their support. Salesforce is pretty bad at support. There are way better solutions all around.
Verified User in Higher Education
The offensive, stereotypical emails from Spiceworks that never ever end, the software is unreliable and doesn't send out notifications when you expect it to you, there are ads EVERYWHERE that are extremely invasive to the user experience,
Alternatives
Discussions
BMC Helix Remedyforce has no discussions with answers
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
Spiceworks Cloud Help Desk has no more discussions with answers
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