BackEngine Discussions

BackEngine is a customer listening platform that analyzes communications across email, calls, Slack, and support tickets to help B2B SaaS companies understand and act on customer feedback. The platform automatically captures important customer information and routes it to relevant teams, enabling organizations to identify churn risks, discover expansion opportunities, and track product feedback in real-time. Each team gets the customer insights that matter to them, with the right level of detail, delivered directly in the tools they already use. This approach helps companies maintain comprehensive customer context while reducing manual documentation work. The platform integrates seamlessly with existing workflows, allowing teams to make faster, more informed decisions based on customer intelligence. With enterprise-grade security features including SOC 2 Type 2 certification, BackEngine ensures customer data remains secure throughout the analysis process. When users leave BackEngine reviews, G2 also collects common questions about the day-to-day use of BackEngine. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.