What are the best help desk solutions for streamlining customer support?

Hi everyone!

I'm in the process of researching the most effective help desk solutions to improve our customer support operations. While exploring various platforms, I turned to G2 for trusted peer reviews and industry insights. Based on user ratings and feature comparisons, I’ve put together a shortlist of some of the top-performing tools in the help desk category.

HubSpot Service Hub – Great for unified customer insights and scaling support teams. It’s AI-powered and free to start.

Atera – All-in-one RMM and helpdesk platform ideal for IT departments. Known for automation and detailed reporting.

SAP Service Cloud – Intelligent, enterprise-grade solution focused on delivering connected and adaptive service.

Front – Combines all core support channels in one intuitive, AI-powered workspace. Strong ratings for ease of use.

Gladly – People-centered and AI-driven platform tailored for customer-first brands. Ranked #1 for ease of use.

These all seem like strong contenders, but I’d love to hear from the community.

If you’ve used any of these help desk solutions—especially in multi-channel support environments—please share your experiences!