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RV
Project Manager at John Deere

Why does Keeper randomly lose passwords

Occasionally passwords get lost in your system. Why does this happen?
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RR
Market Research Consultant
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Hi Randy, I've had cases that the password is "lost" but it is in another folder. This often happens when the password is automatically created when logging onto a site and allowing Keeper to generate the login data. Also, the site labels it according to the URL and may make it confusing to find the record.
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DN
Digital Media Marketing Manager
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Hey Randy! Sorry to hear that you're having an issue with missing passwords, but Keeper does not make manual changes to your vault records. There is a way to look at deleted passwords in your vault, if you need additional assistance with missing or deleted passwords please reach out to support@keepersecurity.com so they can help you resolve the issue! Thanks.
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