Payment got deducted but account not activated

Hi Lydia - we had reached out to you over email. 1. We have upgraded your account to Pro account for the $174 (50% off that you paid) as you had requested. 2. You will in fact receive the whole $174 refunded back anyway in 24 hours. This happens from time to time when the bank does a hold on the $174 but stripe does not process the payment and the hold gets returned. Sorry for the inconvenience. But rest assured all will be okay.

This typically occurs on a slow connection, if the payment servers freeze, or if you accidentally close the payment page before it automatically redirects to our site. If the order doesn't go through (i.e., you don't receive an order confirmation email) but you've received a message from your bank or wallet provider stating that the amount has been charged, don't worry! The best approach is to contact the bank or the wallet service provider. You can also reach out to us and provide the following details: Amount that was charged. The email ID you used to place the order. Approximate time at which the amount was charged. We will check the status on our payment gateway. The payment status can either be captured, pending, failed, or bounced. If the payment status on our end is captured, we will create an order for you, for which we'll need the details for the product you want to order, shipping, and contact details. If it's pending, we'll need to wait for some time for the gateway to confirm the payment. If it's failed or bounced, your bank should reverse the payment to your account within 3-7 days. If you're using a wallet like Paytm, check your account balance. It's possible that the amount was charged from the bank account but is stuck in the wallet. In that case, please retry the payment. If your bank confirms that the transaction went through, please contact us.