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James C.
JC
Principal at Xenon Partners
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How do you get Drift to respond to a cancel request?

Drift has ignored requests to cancel for 3 months while continuing to charge our credit card.
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CLOSEDWON
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Chris H.
CH
Product Marketing Leader for Customer-Driven Product-Led SAAS
0
This surprises me. From what I know of Drift's people, I wouldn't think this would be a norm there. I highly suggest reaching out to Julie Hogan (VP Customer Success) or even David Cancel (CEO) directly. They are on Twitter, and LinkedIn. They are both people who will respond to you, and make something happen.
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Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc
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