Customer Experience Specialist, Shaw Industries Group, Inc.
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Bloomfire is available as a mobile application as well as web-based. The mobile application s a great tool for on the go knowledge, and even has an option to download to sharecontent to external users (customers) who are not Bloomfire registered users themselves. The search leave a bit to be desired on mobile. You could potentially scroll pages and pages of content before finding the material you were searching for. Naming content is very important, but moreso for this reason.
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