Introducing G2.ai, the future of software buying.Try now
  1. Home
  2. ...
  3. Payroll Software
  4. Paycor
  5. Paycor Discussions
  6. Can we go back to a Dedicated Customer Service Rep?
Sylvia P.
SP
Human Resources Manager

Can we go back to a Dedicated Customer Service Rep?

A Dedicated Customer Service Rep that would learn about our business and build a long term relationship based on trust, quality customer service, sense of urgency.
<0>Upvotes
3 comments
Looks like you’re not logged in.
Users need to be logged in to answer questions
Log In
Karen A.
KA
HR Director
0
This would be a huge benefit from my perspective. Every time we call with question, it would be helpful to get someone who knows us.
deleteedit
Looks like you’re not logged in.
Users need to be logged in to write comments
Log In
Reply
BR
HR Manager
0
You should be able to have a dedicated service rep. We currently use Paycor, and I have a name and number of our service rep; however, if I am in a time-sensitive situation when I call in for help, and my rep is busy, I can elect to speak with the next available rep. They are knowledgeable, and if I reach a "trainee", they consult with an experienced rep to get me the best solution to my issue.
deleteedit
Looks like you’re not logged in.
Users need to be logged in to write comments
Log In
Reply
Ursula L.
UL
Human Resources Manager at Gerber Poultry Inc.
0
Each Client has a Service Team of 2-4 people depending on the products purchased. In addition, you also have a Client Support Manager and a Client Success Manager. If for some reason the team doesn't help, you can go to either of these people (or both). I have not had any issues with our team!!
deleteedit
Looks like you’re not logged in.
Users need to be logged in to write comments
Log In
Reply
Related Discussions
Can I use paylocity at home?
7 Upvotes
26
Why haven’t you made it simple for mobile usage?
7 Upvotes
1
Poor Customer Support
5 Upvotes
1