Hi everyone!
I'm in the process of researching the most effective help desk solutions to improve our customer support operations. While exploring various platforms, I turned to G2 for trusted peer reviews and industry insights. Based on user ratings and feature comparisons, I’ve put together a shortlist of some of the top-performing tools in the help desk category.
HubSpot Service Hub – Great for unified customer insights and scaling support teams. It’s AI-powered and free to start.
Atera – All-in-one RMM and helpdesk platform ideal for IT departments. Known for automation and detailed reporting.
SAP Service Cloud – Intelligent, enterprise-grade solution focused on delivering connected and adaptive service.
Front – Combines all core support channels in one intuitive, AI-powered workspace. Strong ratings for ease of use.
Gladly – People-centered and AI-driven platform tailored for customer-first brands. Ranked #1 for ease of use.
These all seem like strong contenders, but I’d love to hear from the community.
If you’ve used any of these help desk solutions—especially in multi-channel support environments—please share your experiences!