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Compare SurveyMonkey and Zoho Survey

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At a Glance
SurveyMonkey
SurveyMonkey
Star Rating
(23,033)4.4 out of 5
Market Segments
Small-Business (36.3% of reviews)
Information
Entry-Level Pricing
Contact Us
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Zoho Survey
Zoho Survey
Star Rating
(911)4.4 out of 5
Market Segments
Small-Business (51.5% of reviews)
Information
Entry-Level Pricing
0
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AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that SurveyMonkey excels in its Survey Builder, with a score of 9.0, making it easy to create surveys quickly. In contrast, Zoho Survey's Survey Builder received a slightly higher score of 9.2, indicating a more intuitive design that some users find more user-friendly.
  • Reviewers mention that Zoho Survey offers a wider variety of Question Types, scoring 9.1 compared to SurveyMonkey's 8.9. This variety allows users to create more engaging surveys, which is particularly beneficial for detailed feedback collection.
  • G2 users highlight that SurveyMonkey's Custom Fields feature scored 8.8, allowing for tailored survey experiences. However, Zoho Survey also shines in this area, with users noting its Conditional Logic feature scored 8.7, enabling more dynamic survey paths based on responses.
  • Users on G2 report that SurveyMonkey's Reporting & Analytics feature scored 8.6, providing solid insights into survey results. However, Zoho Survey outperforms in this category with a score of 8.9, with reviewers mentioning its BI Tools Integration as a standout feature for data analysis.
  • Reviewers mention that both platforms offer strong Survey Distribution options, each scoring 8.8. However, users report that Zoho Survey's ability to create Multilingual Surveys (8.7) is a significant advantage for businesses operating in diverse markets.
  • Users say that while both platforms provide good support, SurveyMonkey's Quality of Support scored 8.6, slightly higher than Zoho Survey's 8.5. However, some users have noted that Zoho Survey's support is responsive and helpful, making it a reliable choice for users needing assistance.
Featured Products
Pricing
Entry-Level Pricing
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
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Zoho Survey
FREE
0
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Free Trial
SurveyMonkey
Free Trial is available
Zoho Survey
Free Trial is available
Ratings
Meets Requirements
9.0
20,251
8.9
732
Ease of Use
9.2
20,356
8.9
737
Ease of Setup
9.0
7,704
8.7
334
Ease of Admin
8.9
7,537
8.7
311
Quality of Support
8.6
14,341
8.5
651
Has the product been a good partner in doing business?
8.8
6,587
8.7
294
Product Direction (% positive)
7.7
19,811
8.8
705
Features by Category
7.7
96
Not enough data
Feedback Management
7.4
96
Not enough data
7.8
96
Not enough data
8.1
95
Not enough data
Feedback Analysis
7.9
92
Not enough data
7.8
92
Not enough data
7.3
90
Not enough data
Feedback Sources
8.1
93
Not enough data
8.9
93
Not enough data
7.6
90
Not enough data
7.5
90
Not enough data
Generative AI
7.2
85
Not enough data
7.3
38
Not enough data
Survey Management
9.0
1180
9.2
149
8.9
1218
9.2
151
8.5
1141
8.7
144
8.8
1183
8.8
143
Survey Customization
8.5
979
8.7
141
8.2
1011
8.7
145
8.1
913
8.6
143
8.1
738
8.7
133
Survey Insights
8.6
1133
8.9
147
8.0
775
8.6
134
8.6
1082
8.9
145
8.4
976
8.8
140
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.5
193
Not enough data
Customization
8.6
168
Not enough data
8.3
152
Not enough data
8.8
173
Not enough data
8.7
181
Not enough data
Additional Functionality
8.3
136
Not enough data
7.7
114
Not enough data
8.3
159
Not enough data
7.9
115
Not enough data
8.6
164
Not enough data
Categories
Categories
Shared Categories
SurveyMonkey
SurveyMonkey
Zoho Survey
Zoho Survey
SurveyMonkey and Zoho Survey are categorized as Survey
Unique Categories
SurveyMonkey
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
Zoho Survey
Zoho Survey has no unique categories
Reviews
Reviewers' Company Size
SurveyMonkey
SurveyMonkey
Small-Business(50 or fewer emp.)
36.3%
Mid-Market(51-1000 emp.)
34.1%
Enterprise(> 1000 emp.)
29.6%
Zoho Survey
Zoho Survey
Small-Business(50 or fewer emp.)
51.5%
Mid-Market(51-1000 emp.)
31.7%
Enterprise(> 1000 emp.)
16.8%
Reviewers' Industry
SurveyMonkey
SurveyMonkey
Education Management
8.6%
Hospital & Health Care
5.9%
Higher Education
5.9%
Marketing and Advertising
5.1%
Non-Profit Organization Management
4.8%
Other
69.7%
Zoho Survey
Zoho Survey
Information Technology and Services
8.4%
Education Management
6.6%
Marketing and Advertising
5.8%
Computer Software
4.9%
Financial Services
3.2%
Other
71.1%
Most Helpful Reviews
SurveyMonkey
SurveyMonkey
Most Helpful Favorable Review
Angela B.
AB
Angela B.
Verified User in Hospitality

Survey Monkey has a wealth of tools that allow you to fully customize your surveys. Data Trends and summaries are easy to use and great for at-a-glance review. Our office can use survey monkey to tailor very specific reviews for virtually anything we need....

Most Helpful Critical Review
Pat M.
PM
Pat M.
Verified User in Market Research

The "collector". Every survey software has their complex aspect that's usually unnecessarily complex and it turns out that SurveyMonkey is no exception. Each survey is associated with a "collector" that contains a set of attributes and settings that...

Zoho Survey
Zoho Survey
Most Helpful Favorable Review
Peter Y.
PY
Peter Y.
Verified User in Information Services

I like the fact that it can be shared anywhere and they have a mobile version - very important these days. The other really important feature is that it is multilingual... but this also means that you have to have someone on staff that can tweak stuff - in...

Most Helpful Critical Review
KA
Keshav A.
Verified User in Computer Games

Giving multiple outputs by concluding the responses is yet to come. So the reports which is generated only can fulfill basic requirement

Alternatives
SurveyMonkey
SurveyMonkey Alternatives
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Zoho Survey
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Discussions
SurveyMonkey
SurveyMonkey Discussions
How it can be integrated with other applications such as Micrsoft Teams?
9 comments
Kalie B.
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 comments
TB
Yes, you can.Read more
What is SurveyMonkey used for?
6 comments
Dan S.
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
Zoho Survey
Zoho Survey Discussions
How come sometimes Zoho Survey slow in loading?
3 comments
Khawar H.
KH
It may be the network issue. please contact your network operator. Read more
What is Zoho Survey used for?
3 comments
Rohith Sai G.
RG
To know the report and analysis of your product/ service.Read more
how can i continue to get surveys
2 comments
AT
Yes very goldRead more