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Compare Salesforce Sales Cloud and Sugar Sell 
At a Glance
Market Segments
Mid-Market (45.8% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
$19.00 Per Month
Salesforce Sales Cloud
Star Rating
(23,346)4.4 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSugar Sell
Star Rating
(767)3.8 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Opportunity & Pipeline Management with a score of 8.7, while Sugar Sell trails behind at 7.8. Reviewers mention that Salesforce's robust features allow for better tracking and forecasting of sales opportunities.
- Reviewers mention that Salesforce Sales Cloud offers superior Lead Management capabilities, scoring 8.5 compared to Sugar Sell's 7.9. Users on G2 appreciate Salesforce's advanced lead qualification tools, which streamline the sales process.
- G2 users highlight that Salesforce Sales Cloud's Customer Support is rated higher at 8.1, while Sugar Sell is at 7.6. Users say that Salesforce's support portal and knowledge base provide more comprehensive resources for troubleshooting and guidance.
- Users report that Salesforce Sales Cloud shines in Integrations, particularly with its seamless Salesforce Integration scoring 8.8, compared to Sugar Sell's lower scores in integration capabilities. Reviewers mention that this allows for a more cohesive workflow across various platforms.
- Reviewers mention that Salesforce Sales Cloud's Analytics features, particularly in Reporting, are rated at 8.7, while Sugar Sell's reporting capabilities are rated lower at 7.7. Users say that Salesforce provides more detailed insights and customizable reports, which are crucial for data-driven decision-making.
- Users on G2 report that Salesforce Sales Cloud's Customization options are more extensive, scoring 8.5 compared to Sugar Sell's 8.2. Reviewers mention that Salesforce allows for greater flexibility in tailoring the platform to meet specific business needs, enhancing user experience.
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Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Sugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Free Trial
Salesforce Sales Cloud
Free Trial is available
Sugar Sell
No trial information availableRatings
Meets Requirements
8.8
13,198
8.0
609
Ease of Use
8.1
16,120
7.6
645
Ease of Setup
7.8
7,241
7.2
342
Ease of Admin
7.9
4,162
7.7
317
Quality of Support
8.1
11,471
7.6
552
Has the product been a good partner in doing business?
8.3
4,124
7.8
301
Product Direction (% positive)
8.2
12,873
7.0
596
Features by Category
Sales Force Automation
8.8
9138
|
Verified
8.2
501
|
Verified
8.2
6087
|
Verified
7.6
321
8.7
8865
|
Verified
7.8
468
|
Verified
8.3
9125
|
Verified
7.7
486
|
Verified
8.0
7014
|
Verified
7.2
357
|
Verified
8.2
7310
|
Verified
7.4
411
|
Verified
8.0
6452
|
Verified
7.3
345
|
Verified
8.1
6352
|
Verified
7.4
347
|
Verified
8.3
7107
|
Verified
7.7
375
|
Verified
Marketing Automation
7.9
6370
|
Verified
7.1
353
|
Verified
8.1
6694
|
Verified
7.2
360
|
Verified
8.5
7712
|
Verified
7.9
426
|
Verified
7.9
5138
7.0
311
|
Verified
Customer Support
8.3
6520
|
Verified
7.9
385
|
Verified
8.1
6097
|
Verified
7.6
347
|
Verified
8.2
6493
|
Verified
7.7
357
|
Verified
8.0
5214
|
Verified
7.4
291
8.2
5707
|
Verified
7.7
312
|
Verified
Reporting & Analytics
8.5
8654
|
Verified
7.7
468
|
Verified
8.5
8840
|
Verified
8.0
474
|
Verified
8.2
7152
|
Verified
7.4
365
|
Verified
Mobile & Social
7.9
5344
|
Verified
7.2
268
|
Verified
7.8
4975
|
Verified
7.2
266
|
Verified
7.7
5823
|
Verified
7.4
329
|
Verified
Platform
8.5
3330
|
Verified
8.2
259
|
Verified
8.5
3335
|
Verified
7.8
254
|
Verified
8.6
3360
|
Verified
8.1
267
|
Verified
8.4
2642
|
Verified
7.9
167
|
Verified
8.5
2915
|
Verified
8.2
213
|
Verified
8.1
2942
|
Verified
7.5
215
|
Verified
8.7
3341
|
Verified
7.6
255
|
Verified
8.1
2782
7.2
198
|
Verified
Integration
8.5
2380
|
Verified
7.6
259
|
Verified
8.5
2834
|
Verified
7.7
201
|
Verified
8.5
2681
|
Verified
7.3
197
|
Verified
Generative AI
7.5
639
6.1
27
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.5
246
Not enough data
8.7
266
Not enough data
8.7
288
Not enough data
8.6
265
Not enough data
Organization
8.9
324
Not enough data
8.8
316
Not enough data
8.8
309
Not enough data
Performance Analysis
8.4
259
Not enough data
8.8
281
Not enough data
Sales Analysis
8.4
260
Not enough data
8.7
274
Not enough data
Generative AI
8.3
97
Not enough data
8.2
97
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.6
429
Not enough data
8.4
420
Not enough data
8.0
376
Not enough data
8.0
371
Not enough data
8.8
429
Not enough data
8.3
377
Not enough data
8.5
392
Not enough data
Repeatability and Reportability
8.3
393
Not enough data
8.6
412
Not enough data
8.7
408
Not enough data
8.3
394
Not enough data
7.6
327
Not enough data
AI and Automation
8.5
373
Not enough data
8.3
383
Not enough data
8.2
342
Not enough data
7.9
345
Not enough data
7.7
328
Not enough data
Generative AI
7.1
181
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
8.7
120
Not enough data
8.5
124
Not enough data
8.6
119
Not enough data
8.9
119
Not enough data
Agent Performance Management
8.7
129
Not enough data
8.6
113
Not enough data
8.7
129
Not enough data
Generative AI
8.2
45
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
8.6
43
Not enough data
8.3
44
Not enough data
8.8
44
Not enough data
8.7
41
Not enough data
8.3
42
Not enough data
8.4
36
Not enough data
8.1
37
Not enough data
CRM Data Enrichment
8.0
42
Not enough data
8.3
41
Not enough data
8.0
39
Not enough data
7.9
42
Not enough data
8.7
36
Not enough data
Account Management
8.3
43
Not enough data
7.9
43
Not enough data
8.0
40
Not enough data
8.2
39
Not enough data
8.6
36
Not enough data
8.3
36
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
8.1
125
Not enough data
8.5
125
Not enough data
8.0
126
Not enough data
8.0
124
Not enough data
8.8
126
Not enough data
Branding & Customizatio
8.1
121
Not enough data
8.2
125
Not enough data
8.3
123
Not enough data
Automatic Rules & Configurations
8.3
124
Not enough data
8.2
124
Not enough data
7.9
127
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Features - Sales Planning
8.3
117
Not enough data
8.4
108
Not enough data
8.3
113
Not enough data
8.6
113
Not enough data
8.5
112
Not enough data
8.7
111
Not enough data
8.0
109
Not enough data
Territory Management - Sales Planning
8.5
110
Not enough data
8.3
115
Not enough data
Quota & Capacity Management - Sales Planning
8.2
112
Not enough data
8.2
119
Not enough data
8.3
113
Not enough data
Agentic AI - Sales Planning
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.9
390
Not enough data
8.9
394
Not enough data
8.6
376
Not enough data
Discovery
8.9
397
Not enough data
8.6
392
Not enough data
8.6
374
Not enough data
Management
8.5
364
Not enough data
8.7
382
Not enough data
Platform
8.6
374
Not enough data
8.6
374
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.1
352
Not enough data
8.3
418
Not enough data
7.9
354
Not enough data
8.5
432
Not enough data
Personalization
8.6
395
Not enough data
8.8
475
Not enough data
8.9
506
Not enough data
8.6
453
Not enough data
Administrative
8.7
479
Not enough data
8.5
445
Not enough data
8.3
428
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.3
503
Not enough data
8.4
511
Not enough data
8.3
524
Not enough data
Customizations
8.7
554
Not enough data
8.5
522
Not enough data
8.5
559
Not enough data
8.3
504
Not enough data
8.4
531
Not enough data
Generative AI
7.4
230
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.5
875
Not enough data
8.7
907
Not enough data
8.3
810
Not enough data
8.7
935
Not enough data
8.6
872
Not enough data
Predictive Analytics
8.4
851
Not enough data
8.6
867
Not enough data
8.1
766
Not enough data
8.3
808
Not enough data
Sales Management
8.7
897
Not enough data
8.1
772
Not enough data
8.6
890
Not enough data
8.8
958
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.7
142
Not enough data
8.5
134
Not enough data
8.8
143
Not enough data
8.8
139
Not enough data
Contacts
8.8
136
Not enough data
8.7
138
Not enough data
8.8
140
Not enough data
Insights
9.1
144
Not enough data
8.8
142
Not enough data
8.3
137
Not enough data
8.5
148
Not enough data
8.4
143
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.8
234
Not enough data
8.8
227
Not enough data
8.5
188
Not enough data
8.4
224
Not enough data
Feedback
8.7
216
Not enough data
8.6
213
Not enough data
8.5
193
Not enough data
8.6
183
Not enough data
8.8
207
Not enough data
8.8
208
Not enough data
8.7
180
Not enough data
Generative AI
7.1
52
Not enough data
Agentic AI - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
8.3
316
Not enough data
8.1
306
Not enough data
8.2
291
Not enough data
8.5
282
Not enough data
8.3
300
Not enough data
Analytics
8.7
307
Not enough data
8.4
306
Not enough data
8.4
189
Not enough data
8.3
314
Not enough data
Presentation
7.4
179
Not enough data
7.4
178
Not enough data
7.3
169
Not enough data
Categories
Categories
Shared Categories
Salesforce Sales Cloud and Sugar Sell are categorized as CRM
Unique Categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
Sugar Sell has no unique categories
Reviews
Reviewers' Company Size
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.7%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Information Technology and Services
13.2%
Computer Software
10.5%
Marketing and Advertising
5.8%
Financial Services
5.7%
Construction
2.7%
Other
62.2%
Most Helpful Reviews
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Sugar Sell
Most Helpful Favorable Review
Cristi H.
Verified User in Marketing and Advertising
First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...
Most Helpful Critical Review
Eugene C.
Verified User in Venture Capital & Private Equity
Not as robust as salesforce, but it works just fine for a pilot installation
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Cristi H.
Verified User in Marketing and Advertising
First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Eugene C.
Verified User in Venture Capital & Private Equity
Not as robust as salesforce, but it works just fine for a pilot installation
Alternatives
Discussions
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 comments
KR
We went with Sugar for the cost savings and it did what we needed well enough at the time. As we grew it was difficult to scale. We ended up switching to...Read more
How can my business deploy Sugar?
1 comment
Official Response from Sugar Sell
Sugar can be deployed in nearly any IT environment: As a SaaS "On Demand" solution; behind your organizations firewall in your own datacenter; on public...Read more
How much does Sugar cost to deploy?
1 comment
Official Response from Sugar Sell
Sugar is priced simply - with no hidden fees unlike other SaaS CRM providers.
Costs vary depending on edition, here are the breakdowns, in terms of user...Read more
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