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Compare Rootly and incident.io 
At a Glance
Market Segments
Mid-Market (67.3% of reviews)
Mid-Market (69.0% of reviews)
Entry-Level Pricing
$20.00 1 user/mo
Free 5 Users
Rootly
Star Rating
(52)4.8 out of 5
Market Segments
Mid-Market (67.3% of reviews)
Entry-Level Pricing
$20.00 1 user/mo
Free Trial is available
Browse all 3 pricing plansincident.io
Star Rating
(178)4.8 out of 5
Market Segments
Mid-Market (69.0% of reviews)
Entry-Level Pricing
Free 5 Users
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Rootly excels in "Constant Monitoring" with a score of 9.4, indicating that it provides reliable and consistent oversight of incidents, while incident.io scored lower at 8.8, suggesting it may not be as robust in this area.
- Reviewers mention that Rootly's "Timely Alerts" feature is highly effective, scoring 9.8, which is superior to incident.io's score of 9.4, highlighting Rootly's ability to notify users promptly during incidents.
- G2 users note that Rootly's "Ticket Assignment" functionality is rated at 9.3, making it easier for teams to manage incident tickets efficiently, whereas incident.io's score of 8.9 indicates room for improvement in this feature.
- Users on G2 appreciate Rootly's "Standardization" capabilities, scoring 9.7, which helps teams maintain consistency in incident management processes, compared to incident.io's score of 9.3, which suggests it may not offer the same level of standardization.
- Reviewers mention that Rootly's "Lifecycle Visualization" feature, rated at 9.6, provides clear insights into the incident management process, while incident.io's score of 9.3 indicates it may not visualize the lifecycle as effectively.
- Users say that Rootly's generative AI features, such as "AI Text Generation" and "AI Text Summarization," scored 8.3 and 8.5 respectively, which may not be as advanced as some users expect, while incident.io does not have comparable AI features highlighted in reviews.
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Incident Management
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Pricing
Entry-Level Pricing
Rootly
Essentials
$20.00
1 user/mo
For fast-growing companies that need a simple, purpose-built, opinionated incident response process.
- Slack-native incident response
- Smart defaults - industry best practices
- <5 minute onboarding and in-app tutorials
incident.io
Basic
Free
5 Users
For individuals and early stage teams
- On-call and alerting
- Slack native incident reponse
- Beautiful status page
Free Trial
Rootly
Free Trial is available
incident.io
Free Trial is available
Ratings
Meets Requirements
9.2
43
9.2
138
Ease of Use
9.3
43
9.5
142
Ease of Setup
8.9
38
9.2
90
Ease of Admin
9.0
38
9.3
74
Quality of Support
9.8
44
9.8
129
Has the product been a good partner in doing business?
9.7
38
9.7
73
Product Direction (% positive)
9.7
36
10.0
131
Features by Category
Monitoring
9.2
15
8.8
91
9.8
18
9.4
97
9.3
18
9.2
94
Not enough data
Not enough data
Management Tools
9.3
18
8.9
97
9.7
18
9.4
98
9.6
17
9.3
100
Generative AI
7.5
6
8.2
55
8.1
6
8.4
55
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Rootly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
incident.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
34.6%
Information Technology and Services
17.3%
Financial Services
15.4%
Gambling & Casinos
5.8%
Wholesale
3.8%
Other
23.1%
Financial Services
24.7%
Computer Software
24.7%
Information Technology and Services
18.4%
Marketing and Advertising
8.0%
Retail
2.9%
Other
21.3%
Most Helpful Reviews
Rootly
Most Helpful Favorable Review
Joanne Ayesha H.
Verified User in Information Technology and Services
Rootly have been a pleasure to partner with since our initial point of contact. They were extremely supportive in our evaluation of the product, as well as throughout the migration from our in-house solution. Rootly's biggest advantage is probably that the...
Most Helpful Critical Review
incident.io
Most Helpful Favorable Review
Verified User in Financial Services
The tool is super easy to set up, and we were able to deploy their solution within hours across our organisation with a very simple runbook and immediately add value.
Most Helpful Critical Review
Eloisa F.
Verified User in Marketing and Advertising
I can't think of a point about Incident.io that I don't like. incident.io greatly simplifies incident management at my company.
Joanne Ayesha H.
Verified User in Information Technology and Services
Rootly have been a pleasure to partner with since our initial point of contact. They were extremely supportive in our evaluation of the product, as well as throughout the migration from our in-house solution. Rootly's biggest advantage is probably that the...
Verified User in Financial Services
The tool is super easy to set up, and we were able to deploy their solution within hours across our organisation with a very simple runbook and immediately add value.
Eloisa F.
Verified User in Marketing and Advertising
I can't think of a point about Incident.io that I don't like. incident.io greatly simplifies incident management at my company.
Alternatives
Discussions
Rootly has no discussions with answers
What is incident.io used for?
1 comment
JI
incident.io is an incident management tool that offers calmness whenever unplanned events occur with robust features and integration options with major 3rd...Read more
incident.io has no more discussions with answers
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