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At a Glance
Remote Utilities
Remote Utilities
Star Rating
(16)4.3 out of 5
Market Segments
Small-Business (62.5% of reviews)
Information
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plans
ScreenConnect
ScreenConnect
Star Rating
(478)4.7 out of 5
Market Segments
Small-Business (66.0% of reviews)
Information
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnect
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Remote Utilities excels in "Unattended Remote Access" with a score of 9.2, allowing seamless access to devices without user intervention, while ConnectWise ScreenConnect also performs well in this area with a score of 9.2, but some users feel it could be more intuitive.
  • Reviewers mention that ConnectWise ScreenConnect shines in "Screen Sharing" with a high score of 9.7, providing a smooth experience for collaborative sessions, whereas Remote Utilities has a lower score of 7.3, indicating room for improvement in this feature.
  • G2 users highlight the "Quality of Support" as a strong point for ConnectWise ScreenConnect, scoring 8.8, with many praising the responsiveness and helpfulness of the support team, while Remote Utilities lags behind at 7.7, with some users expressing frustration over slower response times.
  • Users on G2 appreciate the "Session Recording" feature in both products, with Remote Utilities scoring 9.1 and ConnectWise ScreenConnect at 8.8, but reviewers say that Remote Utilities offers more flexibility in accessing recorded sessions, making it a preferred choice for some users.
  • Reviewers mention that ConnectWise ScreenConnect's "Multi-Monitor Support" is rated highly at 9.5, allowing users to easily navigate between multiple screens during remote sessions, while Remote Utilities, with a score of 8.9, is seen as slightly less effective in managing multiple displays.
  • Users report that Remote Utilities has a strong "File Sharing" capability with a score of 8.5, but ConnectWise ScreenConnect edges ahead with a score of 9.3, with users noting its ease of use and reliability in transferring files during remote sessions.
Featured Products
Pricing
Entry-Level Pricing
Remote Utilities
FREE
Free
1 User
Browse all 4 pricing plans
ScreenConnect
No pricing available
Free Trial
Remote Utilities
Free Trial is available
ScreenConnect
Free Trial is available
Ratings
Meets Requirements
8.7
13
9.3
395
Ease of Use
8.2
13
9.3
398
Ease of Setup
9.3
5
8.9
323
Ease of Admin
Not enough data
8.9
323
Quality of Support
7.7
11
8.9
338
Has the product been a good partner in doing business?
Not enough data
9.1
308
Product Direction (% positive)
8.9
11
8.7
391
Features by Category
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
18
Presenter Tools
Not enough data
8.7
13
Not enough data
Feature Not Available
Not enough data
9.7
17
Not enough data
8.8
14
Conferencing Options
Not enough data
7.9
12
Not enough data
6.7
11
Not enough data
Feature Not Available
Application Tools
Not enough data
7.7
11
Not enough data
8.6
14
Not enough data
Feature Not Available
Agentic AI - Screen Sharing
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.9
5
9.0
47
Administration
7.3
5
9.7
39
8.3
5
9.3
38
Not enough data
9.1
35
Not enough data
9.2
41
Not enough data
9.1
40
Not enough data
8.9
41
Maintenance
Not enough data
9.5
41
Not enough data
8.7
30
Communication
8.0
5
8.9
38
Not enough data
7.9
25
Feature Not Available
Feature Not Available
Feature Not Available
8.3
32
Security
Not enough data
8.7
26
Not enough data
8.8
32
Device Support
Feature Not Available
8.0
35
Not enough data
8.8
36
Not enough data
8.8
35
Performance
Feature Not Available
8.2
33
Remote Video SupportHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.1
9
8.8
122
Administration
7.8
9
8.9
92
Feature Not Available
8.7
84
Feature Not Available
8.4
86
8.3
8
8.8
75
Feature Not Available
9.0
78
7.8
9
9.2
103
8.5
9
Feature Not Available
Platform
8.5
8
9.0
94
Feature Not Available
7.8
78
Feature Not Available
8.1
79
7.8
9
9.5
104
Security
8.0
9
Feature Not Available
Feature Not Available
9.1
86
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
Remote Utilities
Remote Utilities
ScreenConnect
ScreenConnect
Remote Utilities and ScreenConnect are categorized as Remote Support and Remote Desktop
Unique Categories
Remote Utilities
Remote Utilities has no unique categories
ScreenConnect
ScreenConnect is categorized as Screen Sharing, Video Conferencing, and Remote Video Support
Reviews
Reviewers' Company Size
Remote Utilities
Remote Utilities
Small-Business(50 or fewer emp.)
62.5%
Mid-Market(51-1000 emp.)
12.5%
Enterprise(> 1000 emp.)
25.0%
ScreenConnect
ScreenConnect
Small-Business(50 or fewer emp.)
66.0%
Mid-Market(51-1000 emp.)
30.9%
Enterprise(> 1000 emp.)
3.1%
Reviewers' Industry
Remote Utilities
Remote Utilities
Information Technology and Services
12.5%
Computer Software
12.5%
Civic & Social Organization
12.5%
Telecommunications
6.3%
Restaurants
6.3%
Other
50.0%
ScreenConnect
ScreenConnect
Information Technology and Services
42.5%
Computer Software
5.9%
Computer & Network Security
5.9%
Computer Networking
3.9%
Hospital & Health Care
3.5%
Other
38.2%
Most Helpful Reviews
Remote Utilities
Remote Utilities
Most Helpful Favorable Review
Igor d.
ID
Igor d.
Verified User in Civil Engineering

Compatibility with Wake on LAN. Compatibility with Android and iOs.

Most Helpful Critical Review
Verified User in Information Technology and Services
GI
Verified User in Telecommunications

I've used it for few weeks and connectivity over different locations was often not good. It is a bad situation if you need to use it for your job! In addition it requires an installer for those who start connection and another for users who receive it....

ScreenConnect
ScreenConnect
Most Helpful Favorable Review
BH
Briann H.
Verified User in Information Technology and Services

What I like best about ConnectWise Control is it's ease of use and deployment. It's also very light weight and can run on multiple platforms, including iOS and Android. Another think that I like about ConnectWise Control is the ability to push commands and...

Most Helpful Critical Review
BB
Barry B.
Verified User in Information Technology and Services

The multi monitor support, while it works, it sub par. The toolbar at the top can be confusing in its groupings. The file transfer utility if clunky and reminds me of FTP software. The chat function is also clunky and can sometime be confusing to the end...

Alternatives
Remote Utilities
Remote Utilities Alternatives
AnyDesk
AnyDesk
Add AnyDesk
TeamViewer
TeamViewer
Add TeamViewer
RemotePC
RemotePC
Add RemotePC
RealVNC
RealVNC
Add RealVNC
ScreenConnect
ScreenConnect Alternatives
TeamViewer
TeamViewer
Add TeamViewer
Zoho Assist
Zoho Assist
Add Zoho Assist
Splashtop Remote Access
Splashtop Remote Access
Add Splashtop Remote Access
LogMeIn Rescue
LogMeIn Rescue
Add LogMeIn Rescue
Discussions
Remote Utilities
Remote Utilities Discussions
What is Remote Utilities host used for?
2 comments
CS
Remote Utilities Host is primarily used for unattended access as it can run as a service and restart with Windows, allowing IT professionals or other users...Read more
Can I use Remote Utilities for legal requisitions?
1 comment
CS
Yes, Remote Utilities can be used for legal requisitions, provided it is utilized in compliance with applicable laws and regulations, ensuring proper...Read more
What is remote control Utilities?
1 comment
CS
Remote Control Utilities refers to our product, Remote Utilities, which is a versatile remote control software allowing users to access and manage remote...Read more
ScreenConnect
ScreenConnect Discussions
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 comment
Ricardo D.
RD
Yes you can, you need to speak with your account executive.Read more
Jacquard
1 comment
KS
Jacquard refers to a type of fabric with an intricate pattern woven directly into it, often using a special loom called a Jacquard loom. This technique...Read more
What does ConnectWise control do?
1 comment
Baligh-ud-din Javed F.
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more