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Compare Remote Utilities and ScreenConnect 
At a Glance
Market Segments
Small-Business (62.5% of reviews)
Small-Business (65.9% of reviews)
Entry-Level Pricing
Free 1 User
No pricing available
Remote Utilities
Star Rating
(16)4.3 out of 5
Market Segments
Small-Business (62.5% of reviews)
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plansScreenConnect
Star Rating
(479)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Remote Utilities excels in "Unattended Remote Access" with a score of 9.2, allowing seamless access to devices without user intervention, while ConnectWise ScreenConnect also performs well in this area with a score of 9.2, but some users feel it could be more intuitive.
- Reviewers mention that ConnectWise ScreenConnect shines in "Screen Sharing" with a high score of 9.7, providing a smooth experience for collaborative sessions, whereas Remote Utilities has a lower score of 7.3, indicating room for improvement in this feature.
- G2 users highlight the "Quality of Support" as a strong point for ConnectWise ScreenConnect, scoring 8.8, with many praising the responsiveness and helpfulness of the support team, while Remote Utilities lags behind at 7.7, with some users expressing frustration over slower response times.
- Users on G2 appreciate the "Session Recording" feature in both products, with Remote Utilities scoring 9.1 and ConnectWise ScreenConnect at 8.8, but reviewers say that Remote Utilities offers more flexibility in accessing recorded sessions, making it a preferred choice for some users.
- Reviewers mention that ConnectWise ScreenConnect's "Multi-Monitor Support" is rated highly at 9.5, allowing users to easily navigate between multiple screens during remote sessions, while Remote Utilities, with a score of 8.9, is seen as slightly less effective in managing multiple displays.
- Users report that Remote Utilities has a strong "File Sharing" capability with a score of 8.5, but ConnectWise ScreenConnect edges ahead with a score of 9.3, with users noting its ease of use and reliability in transferring files during remote sessions.
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Pricing
Entry-Level Pricing
Remote Utilities
FREE
Free
1 User
- All features
- Connection alert window on the remote side
- 10 remote PCs per user or organization
ScreenConnect
No pricing availableFree Trial
Remote Utilities
Free Trial is available
ScreenConnect
Free Trial is available
Ratings
Meets Requirements
8.7
13
9.3
396
Ease of Use
8.2
13
9.3
399
Ease of Setup
9.3
5
8.9
324
Ease of Admin
Not enough data
8.9
324
Quality of Support
7.7
11
8.8
339
Has the product been a good partner in doing business?
Not enough data
9.1
309
Product Direction (% positive)
8.9
11
8.7
392
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.6
14
Not enough data
Feature Not Available
Not enough data
9.7
18
Not enough data
8.9
15
Conferencing Options
Not enough data
7.7
13
Not enough data
6.5
12
Not enough data
Feature Not Available
Application Tools
Not enough data
7.9
12
Not enough data
8.7
15
Not enough data
Feature Not Available
Agentic AI - Screen Sharing
Not enough data
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.3
5
9.7
40
8.3
5
9.3
39
Not enough data
9.2
36
Not enough data
9.2
42
Not enough data
9.1
41
Not enough data
8.9
42
Maintenance
Not enough data
9.4
42
Not enough data
8.7
31
Communication
8.0
5
8.8
39
Not enough data
7.8
26
Feature Not Available
Feature Not Available
Feature Not Available
8.2
33
Security
Not enough data
8.6
27
Not enough data
8.8
33
Device Support
Feature Not Available
8.0
36
Not enough data
8.8
37
Not enough data
8.8
36
Performance
Feature Not Available
8.2
34
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
9
8.9
93
Feature Not Available
8.7
85
Feature Not Available
8.4
87
8.3
8
8.8
76
Feature Not Available
9.0
79
7.8
9
9.2
104
8.5
9
Feature Not Available
Platform
8.5
8
9.0
95
Feature Not Available
7.8
79
Feature Not Available
8.1
80
7.8
9
9.5
105
Security
8.0
9
Feature Not Available
Feature Not Available
9.0
87
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
Remote Utilities and ScreenConnect are categorized as Remote Support and Remote Desktop
Unique Categories
Remote Utilities has no unique categories
Reviews
Reviewers' Company Size
Remote Utilities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.5%
Computer Software
12.5%
Civic & Social Organization
12.5%
Telecommunications
6.3%
Restaurants
6.3%
Other
50.0%
Information Technology and Services
42.5%
Computer Software
6.1%
Computer & Network Security
5.9%
Computer Networking
3.9%
Hospital & Health Care
3.5%
Other
38.1%
Most Helpful Reviews
Remote Utilities
Most Helpful Favorable Review
Verified User in Primary/Secondary Education
can work from anywhere
Most Helpful Critical Review
Verified User in Telecommunications
I've used it for few weeks and connectivity over different locations was often not good. It is a bad situation if you need to use it for your job! In addition it requires an installer for those who start connection and another for users who receive it....
ScreenConnect
Most Helpful Favorable Review
Jereme S.
Verified User in Information Technology and Services
The complete ease of logging in and having full access to machines under our agents. Installing an agent is as simple as navigating to a website and clicking "get support", and we can screen share and troubleshoot client issues in seconds.The...
Most Helpful Critical Review
Verified User in Computer & Network Security
Connectwise Control is sold as a solution. However it should be sold as a framework. NOTHING works out of the box. No question it is the most powerful complex system available. If you use this on AMD systems it will BSOD them, it's a known issue for the...
Verified User in Primary/Secondary Education
can work from anywhere
Jereme S.
Verified User in Information Technology and Services
The complete ease of logging in and having full access to machines under our agents. Installing an agent is as simple as navigating to a website and clicking "get support", and we can screen share and troubleshoot client issues in seconds.The...
Verified User in Telecommunications
I've used it for few weeks and connectivity over different locations was often not good. It is a bad situation if you need to use it for your job! In addition it requires an installer for those who start connection and another for users who receive it....
Verified User in Computer & Network Security
Connectwise Control is sold as a solution. However it should be sold as a framework. NOTHING works out of the box. No question it is the most powerful complex system available. If you use this on AMD systems it will BSOD them, it's a known issue for the...
Alternatives
Discussions
What is Remote Utilities host used for?
2 comments
CS
Remote Utilities Host is primarily used for unattended access as it can run as a service and restart with Windows, allowing IT professionals or other users...Read more
Can I use Remote Utilities for legal requisitions?
1 comment
CS
Yes, Remote Utilities can be used for legal requisitions, provided it is utilized in compliance with applicable laws and regulations, ensuring proper...Read more
What is remote control Utilities?
1 comment
CS
Remote Control Utilities refers to our product, Remote Utilities, which is a versatile remote control software allowing users to access and manage remote...Read more
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 comment
RD
Yes you can, you need to speak with your account executive.Read more
Jacquard
1 comment
KS
Jacquard refers to a type of fabric with an intricate pattern woven directly into it, often using a special loom called a Jacquard loom. This technique...Read more
What does ConnectWise control do?
1 comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
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