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Compare ProProfs Chat and Salesforce Service Cloud Software 
At a Glance
Market Segments
Small-Business (51.4% of reviews)
Mid-Market (42.2% of reviews)
Entry-Level Pricing
$39/month 3
Starting at $25.00 1 User Per Month
ProProfs Chat
Star Rating
(35)4.5 out of 5
Market Segments
Small-Business (51.4% of reviews)
Entry-Level Pricing
$39/month 3
Browse all 2 pricing plansSalesforce Service Cloud
Star Rating
(5,630)4.4 out of 5
Market Segments
Mid-Market (42.2% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ProProfs Chat excels in its "Pop-up Chat" feature, receiving a high score of 9.0, which enhances user engagement effectively. In contrast, Salesforce Service Cloud's equivalent feature scores lower at 8.5, indicating that ProProfs may provide a more seamless chat experience.
- Reviewers mention that ProProfs Chat offers superior "Ease of Use" with a score of 9.0, making it more accessible for small businesses. Salesforce Service Cloud, while robust, has a slightly lower score of 8.4, which may pose a steeper learning curve for new users.
- G2 users highlight ProProfs Chat's strong "Ticket Creation User Experience" with a score of 8.5, suggesting a more intuitive interface for managing customer inquiries. Salesforce Service Cloud, while comprehensive, has not been rated as highly in this area, which could affect user satisfaction.
- Users on G2 report that ProProfs Chat's "Customer Health Scores" feature scores 8.0, providing valuable insights into customer engagement. In comparison, Salesforce Service Cloud's similar feature scores 8.3, indicating a slight edge in customer monitoring capabilities.
- Reviewers mention that ProProfs Chat's "Response Automation" feature, scoring 8.2, allows for efficient handling of customer queries, which is crucial for small businesses. Salesforce Service Cloud, while offering automation, has a lower score of 8.1, suggesting that ProProfs may provide a more effective solution for automated responses.
- Users say that ProProfs Chat's "Knowledge Base" feature scores 9.4, indicating a strong emphasis on self-service support, which is highly valued by users. Salesforce Service Cloud's knowledge management features, while solid, do not reach the same level of user satisfaction, scoring 8.4.
Featured Products
Sponsored
Typewise
(28)
Customer Self-Service
Visit Website
Sponsored
Helpjuice
(308)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
ProProfs Chat
Gold Package
$39/month
3
Best for established businesses that have support teams & require team reporting.
- All Silver Plan
- Chat history - 1 year
- Domains - 3
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
ProProfs Chat
Free Trial is available
Salesforce Service Cloud
Free Trial is available
Ratings
Meets Requirements
8.3
26
8.6
2,645
Ease of Use
9.0
26
8.4
4,058
Ease of Setup
8.5
10
7.9
2,862
Ease of Admin
8.3
10
8.2
1,458
Quality of Support
8.7
25
8.3
2,429
Has the product been a good partner in doing business?
9.3
10
8.7
1,438
Product Direction (% positive)
8.9
22
8.2
2,608
Features by Category
Ticket and Case Management
Not enough data
8.5
1136
|
Verified
Not enough data
8.4
1134
|
Verified
Not enough data
8.3
1164
|
Verified
Not enough data
8.3
1090
|
Verified
Not enough data
8.1
914
Not enough data
7.9
1103
|
Verified
Not enough data
8.2
1086
|
Verified
Not enough data
8.5
966
|
Verified
Generative AI
Not enough data
7.4
123
Not enough data
7.3
122
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
960
|
Verified
Not enough data
8.6
1142
|
Verified
Not enough data
8.1
785
Not enough data
8.0
746
|
Verified
Not enough data
8.0
705
Platform
Not enough data
7.8
503
|
Verified
8.5
8
|
Verified
8.3
764
|
Verified
Not enough data
8.6
641
|
Verified
Not enough data
8.2
559
|
Verified
Not enough data
8.2
1094
|
Verified
Not enough data
8.2
1114
|
Verified
Customer Information
Not enough data
8.1
192
Not enough data
8.3
191
Not enough data
8.4
189
Not enough data
7.6
187
Not enough data
7.9
190
Not enough data
8.0
187
Not enough data
7.8
191
Predictions
Not enough data
7.2
184
Not enough data
7.6
185
Not enough data
8.2
183
Not enough data
7.3
182
Platform
Not enough data
8.5
191
Not enough data
8.3
191
Not enough data
8.4
189
Not enough data
8.5
188
Not enough data
8.3
189
Not enough data
8.8
186
Not enough data
8.9
189
Not enough data
9.0
186
Not enough data
8.8
184
Not enough data
8.9
185
Generative AI
Not enough data
7.2
157
Not enough data
7.2
155
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.8
221
Not enough data
8.7
220
Not enough data
8.6
217
Knowledge Management
Not enough data
8.7
213
Not enough data
8.5
205
Not enough data
8.4
203
Compliance
Not enough data
8.7
220
Not enough data
8.7
218
Not enough data
8.6
218
Not enough data
8.5
215
Customer Support
Not enough data
8.1
204
Not enough data
8.1
197
Not enough data
8.0
186
Data Security
Not enough data
8.6
210
Not enough data
8.6
211
Not enough data
8.9
212
Not enough data
9.1
212
Administration
Not enough data
8.5
202
Not enough data
8.8
204
Not enough data
8.9
207
Generative AI
Not enough data
7.5
143
Channels
Not enough data
8.5
112
Not enough data
8.3
110
Not enough data
7.4
109
Design
Not enough data
8.3
106
Not enough data
7.9
107
Not enough data
8.2
109
Not enough data
8.3
109
Not enough data
8.4
106
Generative AI
Not enough data
7.3
104
Not enough data
7.4
103
Usability
Not enough data
8.7
192
Not enough data
8.6
196
Not enough data
8.7
194
Reporting
Not enough data
8.7
193
Not enough data
8.3
187
Not enough data
8.6
190
Generative AI
Not enough data
7.5
169
Not enough data
7.6
170
Quality Assurance
Not enough data
8.7
63
Not enough data
8.6
60
Not enough data
8.6
62
Engagement
Not enough data
8.7
61
Not enough data
8.7
61
Not enough data
8.6
61
Performance
Not enough data
8.6
61
Not enough data
8.7
61
Generative AI
Not enough data
7.6
52
Not enough data
7.8
53
Channels
Not enough data
7.4
265
Not enough data
7.3
259
Not enough data
7.9
263
Not enough data
7.3
256
Not enough data
8.7
270
Generative AI
Not enough data
6.9
208
Functions
Not enough data
7.9
259
Not enough data
7.9
256
Not enough data
7.5
248
Not enough data
7.1
244
Not enough data
7.2
246
Not enough data
7.1
249
Not enough data
7.7
249
Not enough data
8.0
248
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
7.8
245
Not enough data
8.4
250
Not enough data
8.5
248
Not enough data
7.7
238
Not enough data
7.6
242
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
7.8
51
Not enough data
7.8
51
Not enough data
7.2
50
Not enough data
7.7
50
Not enough data
7.4
50
Administration
Not enough data
8.1
51
Not enough data
8.2
50
Not enough data
8.3
50
Not enough data
7.5
49
Not enough data
7.6
49
Conversational Platform
Not enough data
8.5
93
Not enough data
8.6
92
Not enough data
8.0
91
Not enough data
8.2
94
Support Automation
Not enough data
8.1
92
Not enough data
8.0
91
Not enough data
8.0
92
Not enough data
7.9
90
Generative AI
Not enough data
7.4
88
Not enough data
7.3
88
Customer Support
Not enough data
8.3
119
Not enough data
7.8
114
Not enough data
8.1
114
Automation
Not enough data
8.2
116
Not enough data
8.1
117
Not enough data
8.0
116
Artificial Intelligence
Not enough data
7.6
112
Not enough data
7.7
112
Not enough data
7.3
109
Generative AI
Not enough data
7.7
101
Not enough data
7.7
100
Not enough data
7.7
101
Communication
9.0
8
|
Verified
8.5
301
|
Verified
8.8
8
|
Verified
8.6
320
|
Verified
Not enough data
8.4
266
|
Verified
9.4
6
|
Verified
8.5
268
|
Verified
Not enough data
7.8
151
Internal Use
8.5
8
|
Verified
8.3
764
|
Verified
7.7
5
8.3
288
|
Verified
9.3
7
|
Verified
8.5
280
|
Verified
9.4
6
|
Verified
8.4
310
|
Verified
8.7
5
|
Verified
8.5
281
|
Verified
9.3
5
|
Verified
8.7
314
|
Verified
Generative AI
Not enough data
7.2
120
Self-Service Experience
Not enough data
8.6
585
Not enough data
8.3
572
Not enough data
8.3
521
Not enough data
7.9
207
Not enough data
8.4
217
Self-Service Platform
Not enough data
8.4
216
Not enough data
8.6
221
Not enough data
7.6
192
Not enough data
8.5
208
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.6(won by default)
46
Not enough data
7.8(won by default)
46
Process
Not enough data
8.6(won by default)
236
Not enough data
8.6(won by default)
256
Not enough data
8.3(won by default)
217
Channels
Not enough data
8.8(won by default)
265
Not enough data
8.4(won by default)
240
Not enough data
8.5(won by default)
223
Not enough data
8.6(won by default)
225
Not enough data
8.5(won by default)
206
Insight
Not enough data
8.5(won by default)
222
Not enough data
8.8(won by default)
257
Not enough data
8.5(won by default)
196
Not enough data
8.6(won by default)
244
Generative AI
Not enough data
8.0
69
Not enough data
8.0
70
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.8
27
Not enough data
8.3
27
Not enough data
8.6
27
Not enough data
8.8
27
Process Management
Not enough data
8.3
27
Not enough data
8.4
26
Not enough data
8.6
27
Not enough data
8.5
26
System Management
Not enough data
9.0
27
Not enough data
8.6
26
Categories
Categories
Shared Categories
ProProfs Chat and Salesforce Service Cloud are categorized as Live Chat
Unique Categories
ProProfs Chat is categorized as Chatbots
Salesforce Service Cloud is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, Complaint Management, Customer Success, and Customer Service Automation
Reviews
Reviewers' Company Size
ProProfs Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.9%
Marketing and Advertising
20.0%
Computer Software
8.6%
Automotive
5.7%
Accounting
5.7%
Other
37.1%
Information Technology and Services
11.4%
Computer Software
9.9%
Financial Services
7.2%
Manufacturing
4.2%
Hospital & Health Care
3.6%
Other
63.7%
Most Helpful Reviews
ProProfs Chat
Most Helpful Favorable Review
Vineet G.
Verified User in Marketing and Advertising
Personally, I like their clutter-free interface and those beautiful templates. We are currently using ProProfs chat for 3 operators and are quite satisfied with the customization features. Plus, it never gets sluggish on mobile devices, unlike others do.
Most Helpful Critical Review
Brianne G.
Verified User in Wholesale
They changed their platform, required us to use all new codes, and we never got the service to work again. We tried to get it working for a over a month, spoke with tons of different people, and ultimately had to switch services.
Salesforce Service Cloud
Most Helpful Favorable Review
Verified User in Online Media
Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...
Most Helpful Critical Review
Greg S.
Verified User in Wholesale
We only recently migrated to the SF platform and SF Knowledge replaced Zendesk. It's been seriosuly neglected by Salesforce in the transition to Lightning. The UI is just like any other SF screen, with a tiny rich text box which is impossible to use for...
Vineet G.
Verified User in Marketing and Advertising
Personally, I like their clutter-free interface and those beautiful templates. We are currently using ProProfs chat for 3 operators and are quite satisfied with the customization features. Plus, it never gets sluggish on mobile devices, unlike others do.
Verified User in Online Media
Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...
Brianne G.
Verified User in Wholesale
They changed their platform, required us to use all new codes, and we never got the service to work again. We tried to get it working for a over a month, spoke with tons of different people, and ultimately had to switch services.
Greg S.
Verified User in Wholesale
We only recently migrated to the SF platform and SF Knowledge replaced Zendesk. It's been seriosuly neglected by Salesforce in the transition to Lightning. The UI is just like any other SF screen, with a tiny rich text box which is impossible to use for...
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