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Top 10 ProProfs Alternatives & Competitors

(35)4.5 out of 5

If you are considering ProProfs Chat, you may also want to investigate similar alternatives or competitors to find the best solution. Live Chat Software is a widely used technology, and many people are seeking quick, user friendly software solutions with co-browsing, in-app messaging, and lead development. Other important factors to consider when researching alternatives to ProProfs Chat include features. The best overall ProProfs Chat alternative is Salesforce Service Cloud. Other similar apps like ProProfs Chat are Fin by Intercom, Freshdesk, Drift, and LiveChat. ProProfs Chat alternatives can be found in Live Chat Software but may also be in Help Desk Software or Conversational Marketing Software.

Best Paid & Free Alternatives to ProProfs Chat

  • Salesforce Service Cloud
  • Fin by Intercom
  • Freshdesk

Top 10 Alternatives to ProProfs Chat Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how ProProfs Chat stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Accounting, and Education Management, and find the best product for your business.

    This is how G2 Deals can help you:

    • Easily shop for curated – and trusted – software
    • Own your own software buying journey
    • Discover exclusive deals on software
    #1
  1. Salesforce Service Cloud

    (5,632)4.4 out of 5
  2. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with ProProfs:

    Reviewers say compared to ProProfs Chat, Salesforce Service Cloud is:

    More expensive
    Better at meeting requirements
    #2
  3. Fin by Intercom

    (3,453)4.5 out of 5
  4. Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Agent. Fin speaks just like your best agents. It generates answers using multiple sources to deliver consistent, accurate, context-aware responses in your brand's tone of voice. It asks clarifying questions and responds with empathy—ensuring every customer feels heard and helped. Fin handles complex customer requests—like refunds, identity verification, or account changes—by connecting directly to your data sources and third-party systems. It retrieves and updates information to deliver personalized, conversational resolutions quickly and efficiently. Fin works in any language, across any channel, 24/7. From email and live chat to phone, SMS, and social, Fin responds instantly with personalized support in your customer's preferred language—delivering incredible service anytime, anywhere.

    Categories in common with ProProfs:

    Reviewers say compared to ProProfs Chat, Fin by Intercom is:

    More expensive
    Better at meeting requirements
    Easier to admin
    #3
  5. Freshdesk

    (3,552)4.4 out of 5
  6. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with ProProfs:

    Reviewers say compared to ProProfs Chat, Freshdesk is:

    More expensive
    Easier to admin
    Better at meeting requirements
    #4
  7. Drift

    (1,252)4.4 out of 5
  8. Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

    Categories in common with ProProfs:

    Reviewers say compared to ProProfs Chat, Drift is:

    More expensive
    Better at meeting requirements
    Better at support
    #5
  9. LiveChat

    (757)4.5 out of 5
  10. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with ProProfs:

    Reviewers say compared to ProProfs Chat, LiveChat is:

    Better at meeting requirements
    Easier to admin
    More expensive
    #6
  11. Zendesk Support Suite

    (6,223)4.3 out of 5
  12. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with ProProfs:

    Reviewers say compared to ProProfs Chat, Zendesk Support Suite is:

    More expensive
    Better at meeting requirements
    #7
  13. LiveAgent

    (1,513)4.5 out of 5
  14. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with ProProfs:

    Reviewers say compared to ProProfs Chat, LiveAgent is:

    Better at meeting requirements
    More expensive
    Easier to admin
    #8
  15. Genesys Cloud CX

    (1,432)4.4 out of 5
  16. The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

    Categories in common with ProProfs:

    Reviewers say compared to ProProfs Chat, Genesys Cloud CX is:

    More expensive
    Better at meeting requirements
    Easier to admin
    #9
  17. Zoho Desk

    (6,600)4.4 out of 5
  18. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with ProProfs:

    Reviewers say compared to ProProfs Chat, Zoho Desk is:

    More expensive
    Better at meeting requirements
    #10
  19. FreshChat

    (493)4.4 out of 5
  20. Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

    Categories in common with ProProfs:

    Reviewers say compared to ProProfs Chat, FreshChat is:

    More expensive
    Easier to admin
    Better at meeting requirements

    This is how G2 Deals can help you:

    • Easily shop for curated – and trusted – software
    • Own your own software buying journey
    • Discover exclusive deals on software