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Compare OpenPhone and Phone.com 
At a Glance
Market Segments
Small-Business (91.7% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
$15.00 1 per user per month (billed annually)
$21.99 1 User Per Month
OpenPhone
Star Rating
(2,721)4.7 out of 5
Market Segments
Small-Business (91.7% of reviews)
Entry-Level Pricing
$15.00 1 per user per month (billed annually)
Free Trial is available
Browse all 3 pricing plansPhone.com
Star Rating
(32)3.5 out of 5
Market Segments
Small-Business (75.0% of reviews)
Entry-Level Pricing
$21.99 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Phone.com excels in call recording features, with a high rating of 9.4, making it a preferred choice for businesses that prioritize capturing important conversations. In contrast, OpenPhone's call recording capabilities are not highlighted as a standout feature.
- Reviewers mention that OpenPhone shines in instant messaging, achieving a remarkable score of 9.5, which is significantly higher than Phone.com's 7.6. This makes OpenPhone a better option for teams that rely heavily on real-time communication.
- G2 users highlight that Phone.com offers a robust set of calling features, including a high score of 9.3 for call types and 9.2 for click-to-call functionality, which are essential for businesses that need versatile calling options. OpenPhone, while competitive, does not match these specific ratings.
- Users on G2 appreciate OpenPhone's ease of use, with a score of 9.5, which is notably higher than Phone.com's 7.6. This suggests that OpenPhone may be more user-friendly, making it a better choice for teams that require a straightforward interface.
- Reviewers mention that Phone.com has a solid performance in video calls, scoring 8.9, which is higher than OpenPhone's 7.2. This indicates that Phone.com may be more reliable for businesses that frequently conduct video meetings.
- Users say that OpenPhone's automated features, such as automated emails and voicemails, score well, with ratings of 8.1 and 9.0 respectively, making it a strong contender for businesses looking to streamline communication processes. Phone.com does not emphasize these features as strongly.
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Pricing
Entry-Level Pricing
OpenPhone
Starter
$15.00
1 per user per month (billed annually)
For individuals and sole proprietors:
- One new local or toll-free number per user
- Calling and messaging to US and Canadian numbers
- Voicemail transcripts
Phone.com
Plus Users
$21.99
1 User Per Month
Plus users get all of the features of the Basic plan with unlimited minutes and additional features that take the friction out of business communications.
- Unlimited minutes
- 1 Phone number per user
- HIPAA compliant video conferencing with 25 participants and video recording.
Free Trial
OpenPhone
Free Trial is available
Phone.com
No trial information availableRatings
Meets Requirements
9.3
2,243
7.7
22
Ease of Use
9.5
2,281
7.5
22
Ease of Setup
9.3
1,569
8.0
10
Ease of Admin
9.5
1,004
7.8
9
Quality of Support
9.2
2,116
7.6
20
Has the product been a good partner in doing business?
9.5
993
7.2
9
Product Direction (% positive)
9.3
2,147
5.9
20
Features by Category
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.2
96
Not enough data
9.2
107
Not enough data
8.4
98
Not enough data
8.4
98
Not enough data
7.8
92
Not enough data
7.7
90
Not enough data
Basic Communication
9.4
1406
9.0
14
|
Verified
Feature Not Available
9.0
7
|
Verified
9.4
1307
7.9
8
Feature Not Available
8.6
6
Feature Not Available
8.7
10
|
Verified
8.8
917
8.7
9
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Feature Not Available
Feature Not Available
Feature Not Available
8.8
7
9.1
1055
Feature Not Available
Advanced Features
7.8
660
8.5
10
|
Verified
8.2
866
9.0
10
9.5
1273
8.9
12
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.3
858
|
Verified
Not enough data
8.5
734
|
Verified
Not enough data
9.3
849
|
Verified
Not enough data
9.1
586
Not enough data
Contacts
9.1
894
|
Verified
Not enough data
8.9
775
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
Insights
9.0
795
|
Verified
Not enough data
8.4
735
Not enough data
8.8
835
|
Verified
Not enough data
7.9
704
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
OpenPhone and Phone.com are categorized as VoIP Providers
Unique Categories
OpenPhone is categorized as Outbound Call Tracking and Google Workspace Communication Tools
Phone.com is categorized as UCaaS Platforms and Video Conferencing
Reviews
Reviewers' Company Size
OpenPhone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Phone.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
8.3%
Construction
5.4%
Marketing and Advertising
5.2%
Consumer Services
5.2%
Computer Software
5.1%
Other
70.9%
Computer Software
14.3%
Marketing and Advertising
10.7%
Transportation/Trucking/Railroad
7.1%
Insurance
7.1%
Consulting
3.6%
Other
57.1%
Most Helpful Reviews
OpenPhone
Most Helpful Favorable Review
Anthony R.
Verified User in Computer & Network Security
I enjoy using OpenPhone- Its clean, simple, yet informative UI makes it easy to learn and use. We utilize the built-in recorded call feature daily, simplifying our workflows and quality assurance processes. Transferring calls and setting up extention trees...
Most Helpful Critical Review
Mak O.
Verified User in Real Estate
Like most things, it seemed impressive... till calls were getting missed, voice quality issues, and above all, no rings. Routing gets funky every couple of days
Phone.com
Most Helpful Favorable Review
Verified User in Higher Education
I like that call forwarding is so easy. When my bosses are travelling with limited access to cell service, phone.com makes it easy to still answer customer calls without having to change numbers.
Most Helpful Critical Review
Verified User in Computer Software
A week ago, we experienced that we received an email from Phone.com informing us that an action was needed for one of our phone numbers (Germany number). I quickly found out that they simply suspended the number at the same time they wrote us that they...
Anthony R.
Verified User in Computer & Network Security
I enjoy using OpenPhone- Its clean, simple, yet informative UI makes it easy to learn and use. We utilize the built-in recorded call feature daily, simplifying our workflows and quality assurance processes. Transferring calls and setting up extention trees...
Verified User in Higher Education
I like that call forwarding is so easy. When my bosses are travelling with limited access to cell service, phone.com makes it easy to still answer customer calls without having to change numbers.
Mak O.
Verified User in Real Estate
Like most things, it seemed impressive... till calls were getting missed, voice quality issues, and above all, no rings. Routing gets funky every couple of days
Verified User in Computer Software
A week ago, we experienced that we received an email from Phone.com informing us that an action was needed for one of our phone numbers (Germany number). I quickly found out that they simply suspended the number at the same time they wrote us that they...
Discussions
Is open phone legit?
26 comments
G2
Here you get good quality openphone accounts with good rate http://pvaatoz.com/allpro/openphone.html
Read more
Is open phone free?
11 comments
JR
No translation is needed as "NO" is already understood in English.Read more
What is like Google Voice?
4 comments
ML
The ability to use both a web app and phone app, which are constantly in sync, so that you can make calls or texts on your computer's web browser and on your...Read more
Yes, Phonecom is a legitimate company that provides communication services.
1 comment
CW
Yes it is. I’ve been using it for 9 months Read more
Phone.com has no more discussions with answers
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