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Compare Odoo CRM and Zoho CRM 
At a Glance
Market Segments
Small-Business (69.0% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
$24 per app/ per user/ per month
Free
Odoo CRM
Star Rating
(141)4.1 out of 5
Market Segments
Small-Business (69.0% of reviews)
Entry-Level Pricing
$24 per app/ per user/ per month
Learn more about Odoo CRMZoho CRM
Star Rating
(2,796)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM excels in Contact & Account Management with a score of 8.5, while Odoo CRM trails behind at 7.8. Reviewers mention that Zoho's interface is more intuitive for managing customer relationships.
- Reviewers mention that Odoo CRM offers superior Opportunity & Pipeline Management with a score of 8.3 compared to Zoho's 8.1. Users on G2 appreciate Odoo's ability to visualize sales pipelines effectively.
- Users say that Zoho CRM's Email Marketing features are robust, scoring 8.0, which matches Odoo's score. However, reviewers highlight that Zoho provides more customizable templates, enhancing user experience.
- G2 users report that Odoo CRM shines in Project Management with a score of 9.0, significantly higher than Zoho's offerings. Reviewers mention that Odoo's integration of project management tools within the CRM is seamless and beneficial for teams.
- Users on G2 highlight that Zoho CRM has a more flexible Pricing Structure, offering a free tier, while Odoo starts at $24 per user per month. Reviewers mention that this makes Zoho a more accessible option for small businesses.
- Reviewers mention that Odoo CRM's Customer Support Portal is rated higher at 8.0 compared to Zoho's 7.8. Users report that Odoo's support is more responsive and helpful, particularly for troubleshooting issues.
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Pricing
Entry-Level Pricing
Odoo CRM
Odoo CRM
$24
per app/ per user/ per month
New customers get a discount on the initial number of users purchased. ($24.00 USD instead of $28.00 USD).
- Cloud/ On Premise Hosting
- Native Integration
- Native Payment/Shipping/VoIP
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Odoo CRM
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.1
95
8.4
2,378
Ease of Use
8.3
96
8.3
2,389
Ease of Setup
7.7
58
7.8
1,117
Ease of Admin
8.0
52
8.0
996
Quality of Support
7.7
97
7.6
2,178
Has the product been a good partner in doing business?
8.1
56
8.0
973
Product Direction (% positive)
8.7
92
8.0
2,313
Features by Category
Sales Force Automation
7.9
65
|
Verified
8.5
1540
|
Verified
7.9
51
8.2
800
|
Verified
8.3
68
|
Verified
8.2
1464
|
Verified
8.0
68
|
Verified
8.1
1548
|
Verified
7.3
57
|
Verified
7.8
1115
|
Verified
7.5
60
|
Verified
8.3
597
|
Verified
7.6
65
|
Verified
7.9
1145
|
Verified
7.9
65
|
Verified
7.9
1131
|
Verified
7.9
64
|
Verified
8.2
1245
|
Verified
Marketing Automation
8.0
53
|
Verified
8.0
1267
|
Verified
8.0
51
7.9
1230
|
Verified
8.2
60
|
Verified
8.3
1442
|
Verified
8.1
47
|
Verified
7.9
1059
|
Verified
Customer Support
7.9
54
|
Verified
8.0
1129
|
Verified
7.9
54
|
Verified
7.8
1132
|
Verified
7.4
57
|
Verified
7.9
1167
|
Verified
7.2
52
|
Verified
7.7
1003
|
Verified
7.5
57
|
Verified
8.0
1045
|
Verified
Reporting & Analytics
7.8
65
|
Verified
8.1
1425
|
Verified
7.9
66
|
Verified
8.2
1482
|
Verified
7.4
58
|
Verified
8.0
983
|
Verified
Mobile & Social
7.6
51
|
Verified
8.0
1014
|
Verified
7.5
47
|
Verified
8.0
1026
|
Verified
7.2
56
|
Verified
8.0
1130
|
Verified
Platform
8.2
54
|
Verified
8.1
778
|
Verified
7.9
51
|
Verified
8.1
754
|
Verified
8.3
57
|
Verified
8.4
783
|
Verified
7.9
49
|
Verified
8.0
576
|
Verified
8.2
47
|
Verified
7.7
478
|
Verified
7.6
49
|
Verified
8.0
650
|
Verified
8.5
54
|
Verified
8.3
769
|
Verified
7.8
51
|
Verified
8.0
597
|
Verified
Integration
8.0
52
|
Verified
8.3
590
|
Verified
7.7
46
|
Verified
8.0
572
|
Verified
7.6
45
|
Verified
7.9
541
|
Verified
Generative AI
7.5
19
8.2
118
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
50
Not enough data
8.3
46
Not enough data
8.4
51
Pricing
Not enough data
8.1
52
Not enough data
7.7
47
Not enough data
8.1
46
Not enough data
8.3
49
Not enough data
8.6
49
Not enough data
8.5
47
Quoting
Not enough data
8.3
49
Not enough data
8.2
43
Not enough data
8.1
44
Not enough data
8.1
46
Not enough data
8.4
43
Admin
Not enough data
8.2
74
Not enough data
7.5
69
Not enough data
8.1
72
Not enough data
8.2
69
Channels
Not enough data
8.1
48
Not enough data
7.7
44
Not enough data
8.1
41
Platform
Not enough data
8.3
74
Not enough data
8.0
70
Not enough data
7.8
64
Not enough data
8.4
75
Not enough data
8.3
77
Not enough data
8.3
6
Generative AI - cpq
Not enough data
6.7
6
Not enough data
6.7
6
Not enough data
6.9
6
Competition
Not enough data
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.9
17
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Platform
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.8
62
|
Verified
Employee Features
Not enough data
8.9
65
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.9
67
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
69
Not enough data
8.8
70
Not enough data
8.8
70
Not enough data
8.9
70
Organization
Not enough data
8.6
71
Not enough data
8.4
70
Not enough data
8.6
70
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
72
Sales Analysis
Not enough data
8.4
66
Not enough data
8.5
70
Generative AI
Not enough data
8.3
24
Not enough data
8.1
24
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
135
Not enough data
8.8
132
Not enough data
8.2
122
Not enough data
8.1
117
Not enough data
8.8
130
Not enough data
8.8
130
Not enough data
8.4
124
Repeatability and Reportability
Not enough data
8.4
122
Not enough data
8.5
126
Not enough data
8.5
119
Not enough data
8.1
115
Not enough data
7.9
98
AI and Automation
Not enough data
8.3
123
Not enough data
8.5
122
Not enough data
8.2
117
Not enough data
8.1
110
Not enough data
7.8
104
Generative AI
Not enough data
7.7
46
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Requirements
Not enough data
8.3
42
Not enough data
8.3
41
Not enough data
8.3
43
Contracts
Not enough data
8.3
41
Not enough data
8.2
38
Not enough data
8.3
41
Revenue
Not enough data
8.5
42
Not enough data
8.5
41
Not enough data
8.5
38
Platform Basics
Not enough data
8.4
88
Not enough data
8.5
83
Not enough data
8.5
87
Not enough data
8.4
79
Not enough data
8.7
46
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Content
Not enough data
8.9
69
Not enough data
8.6
66
Not enough data
8.5
66
Not enough data
8.6
67
Not enough data
8.6
65
Collaboration
Not enough data
8.7
66
Not enough data
8.5
68
Not enough data
9.0
70
Not enough data
8.9
73
Not enough data
8.6
67
Not enough data
8.6
65
Lead Monitoring
Not enough data
9.0
14
Not enough data
8.9
14
Not enough data
8.7
14
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
8.8
14
Not enough data
9.2
14
Not enough data
8.6
14
Not enough data
8.9
14
Analytics
Not enough data
9.5
14
Not enough data
9.2
14
Customization
Not enough data
9.3
14
Not enough data
9.0
14
Not enough data
8.8
14
Not enough data
8.9
14
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
8.8
10
Not enough data
9.0
10
Not enough data
8.3
10
Discovery
Not enough data
9.0
10
Not enough data
8.7
10
Not enough data
8.7
10
Management
Not enough data
8.7
10
Not enough data
8.7
10
Platform
Not enough data
8.5
10
Not enough data
8.8
10
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.2
132
|
Verified
Not enough data
8.4
139
|
Verified
Not enough data
8.0
131
|
Verified
Not enough data
8.4
140
|
Verified
Personalization
Not enough data
8.5
156
|
Verified
Not enough data
8.6
157
|
Verified
Not enough data
8.6
163
|
Verified
Not enough data
8.4
150
|
Verified
Administrative
Not enough data
8.4
149
|
Verified
Not enough data
8.5
152
|
Verified
Not enough data
8.3
140
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.3
112
Not enough data
8.4
118
Not enough data
8.4
119
Customizations
Not enough data
8.7
124
Not enough data
8.7
121
Not enough data
8.7
121
Not enough data
8.7
117
Not enough data
8.5
122
Generative AI
Not enough data
8.0
34
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.2
114
Not enough data
8.3
118
Not enough data
8.2
112
Not enough data
8.5
123
Not enough data
8.4
115
Predictive Analytics
Not enough data
8.5
115
Not enough data
8.3
108
Not enough data
7.9
95
Not enough data
8.1
101
Sales Management
Not enough data
8.4
121
Not enough data
8.2
100
Not enough data
8.4
114
Not enough data
8.7
121
Agentic AI - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Odoo CRM and Zoho CRM are categorized as CRM
Unique Categories
Odoo CRM has no unique categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Quote Management, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, and Sales Enablement
Reviews
Reviewers' Company Size
Odoo CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.9%
Computer Software
10.3%
Construction
4.8%
Oil & Energy
3.2%
Management Consulting
3.2%
Other
62.7%
Information Technology and Services
16.6%
Computer Software
9.9%
Marketing and Advertising
9.0%
Real Estate
3.5%
Financial Services
3.5%
Other
57.4%
Most Helpful Reviews
Odoo CRM
Most Helpful Favorable Review
Eduardo B.
Verified User in Computer Software
It's very flexible, you can easily adapt to your own needs, literally in minutes, you can change the workflow, the screen design and add user fields. The best aspect is that is complete, it handle most CRM application just like it is or with little...
Most Helpful Critical Review
Hossain Mohammed N.
Verified User in Electrical/Electronic Manufacturing
The design. It is too cramped up and as a beginner hard to navigate. But over time it gets easier to use.
Zoho CRM
Most Helpful Favorable Review
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Most Helpful Critical Review
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Eduardo B.
Verified User in Computer Software
It's very flexible, you can easily adapt to your own needs, literally in minutes, you can change the workflow, the screen design and add user fields. The best aspect is that is complete, it handle most CRM application just like it is or with little...
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Hossain Mohammed N.
Verified User in Electrical/Electronic Manufacturing
The design. It is too cramped up and as a beginner hard to navigate. But over time it gets easier to use.
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Alternatives
Discussions
Is Odoo free to use?
1 comment
AB
ODOO CRM is part of the ODOO software suite, which is an open-source software. This means that the source code is available for anyone to view and modify,...Read more
What is CRM in Odoo?
1 comment
JK
I work with Odoo CRM as a programmer and as developer. We have a dialogue with the client, looking for their needs and we provide the service, including...Read more
Odoo CRM has no more discussions with answers
What have you found better than ZOHO
5 comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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