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Compare NinjaOne and SuperOps 
At a Glance
Market Segments
Mid-Market (48.7% of reviews)
Small-Business (87.1% of reviews)
Entry-Level Pricing
No pricing available
$79.00 Per Month
NinjaOne
Star Rating
(2,415)4.7 out of 5
Market Segments
Mid-Market (48.7% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSuperOps
Star Rating
(124)4.5 out of 5
Market Segments
Small-Business (87.1% of reviews)
Entry-Level Pricing
$79.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NinjaOne excels in Ease of Setup with a score of 9.3, making it a preferred choice for teams looking to get started quickly, while SuperOps, with a score of 9.0, is slightly less intuitive for new users.
- Reviewers mention that NinjaOne's Quality of Support is highly rated at 9.3, with many users appreciating the responsiveness and helpfulness of the support team, whereas SuperOps, despite a strong score of 9.5, has received feedback indicating that response times can vary.
- G2 users highlight NinjaOne's superior Device Management capabilities, scoring 9.3, which includes features like Unattended Remote Access and Multi-Monitor Support, while SuperOps, scoring 8.8, lacks some advanced functionalities that users find essential.
- Users on G2 report that NinjaOne's Performance Monitoring features, with a score of 8.9, provide comprehensive insights into system health, while SuperOps, scoring 8.0, is seen as less robust in this area, leading to some dissatisfaction among users needing detailed analytics.
- Reviewers say that NinjaOne's Asset Management features, scoring 8.6, are more user-friendly and effective for tracking hardware and software assets compared to SuperOps, which scored 8.7 but has been noted for a steeper learning curve.
- Users report that NinjaOne's Central Dashboard is highly praised for its intuitive design and ease of navigation, scoring 9.1, while SuperOps, with a score of 8.7, is seen as less visually appealing and harder to customize according to user preferences.
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Pricing
Entry-Level Pricing
NinjaOne
No pricing availableSuperOps
Standard - PSA Only
$79.00
Per Month
PSA Only
- Ticketing
- Projects
- Automated billing and invoicing
Free Trial
NinjaOne
Free Trial is available
SuperOps
Free Trial is available
Ratings
Meets Requirements
9.1
2,257
8.7
110
Ease of Use
9.2
2,286
9.0
112
Ease of Setup
9.2
2,125
9.0
97
Ease of Admin
9.2
2,063
8.9
97
Quality of Support
9.2
2,183
9.4
109
Has the product been a good partner in doing business?
9.5
2,025
9.2
97
Product Direction (% positive)
9.8
2,253
9.7
110
Features by Category
Administration
8.2
421
Not enough data
8.8
437
Not enough data
8.2
442
Not enough data
Service Desk
8.2
437
Not enough data
8.0
430
Not enough data
7.9
409
Not enough data
Management
8.3
416
Not enough data
9.1
420
Not enough data
8.7
401
Not enough data
8.9
401
Not enough data
8.5
383
Not enough data
Functionality
7.6
397
Not enough data
8.5
408
Not enough data
8.9
423
Not enough data
8.9
425
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
8.7
221
Not enough data
7.9
198
Not enough data
8.3
201
Not enough data
8.1
191
Not enough data
Management
Feature Not Available
Not enough data
8.2
205
Not enough data
8.6
209
Not enough data
8.8
221
Not enough data
9.1
218
Not enough data
Compliance
8.7
200
Not enough data
8.3
193
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Feature Not Available
Not enough data
8.7
246
Not enough data
8.9
258
Not enough data
8.3
251
Not enough data
Feature Not Available
Not enough data
Compatibility
8.8
256
Not enough data
8.4
246
Not enough data
8.1
240
Not enough data
Management
8.1
240
Not enough data
8.7
242
Not enough data
8.6
246
Not enough data
Agentic AI - Online Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
1361
|
Verified
8.8
89
8.0
1156
Feature Not Available
8.6
1292
|
Verified
8.7
87
Monitoring and Management
9.3
1352
|
Verified
8.9
90
8.5
1268
Feature Not Available
8.6
1310
|
Verified
8.1
79
9.0
1354
|
Verified
8.8
84
Organization
8.0
1137
|
Verified
8.1
75
Service Management
7.4
1122
8.9
87
9.1
1296
|
Verified
9.0
89
8.6
1214
|
Verified
8.8
79
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
8.9
192
Not enough data
8.9
201
Not enough data
Security
8.6
197
Not enough data
8.5
177
Not enough data
7.5
177
Not enough data
Management
9.1
193
Not enough data
8.9
191
Not enough data
8.8
186
Not enough data
8.8
186
Not enough data
8.0
170
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
521
8.0
16
8.9
534
8.1
16
8.1
484
7.9
16
8.8
480
7.7
16
Monitoring - Network Monitoring
7.5
116
Not enough data
7.7
118
Not enough data
8.3
119
Not enough data
Management
8.3
442
7.7
16
8.3
452
7.7
16
7.6
415
7.5
14
Analytics - Network Monitoring
6.8
111
Not enough data
6.6
112
Not enough data
Security - Network Monitoring
7.6
113
Not enough data
6.9
111
Not enough data
6.8
111
Not enough data
Network Performance - Network Monitoring
6.6
112
Not enough data
7.3
110
Not enough data
AI Automation - Network Monitoring
6.1
108
Not enough data
6.0
107
Not enough data
6.2
107
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.3
445
|
Verified
Not enough data
9.2
445
|
Verified
Not enough data
8.4
402
|
Verified
Not enough data
7.0
94
Not enough data
Management Tools
8.3
392
Not enough data
8.7
408
|
Verified
Not enough data
8.5
392
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
9.0
878
8.7
81
8.8
869
8.3
76
7.7
793
7.8
58
Feature Not Available
Feature Not Available
8.2
811
Feature Not Available
Generative AI
Feature Not Available
7.2
37
Feature Not Available
7.2
36
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.1
835
8.7
79
8.7
787
8.3
75
8.0
754
7.5
60
8.2
783
7.6
71
Customer Management
Not enough data
8.2
59
Not enough data
6.9
48
Not enough data
6.0
45
Not enough data
7.6
56
Project Management
Not enough data
7.2
55
Not enough data
7.1
56
Not enough data
7.4
48
Not enough data
7.7
50
Accounting
Not enough data
7.0
45
Not enough data
6.9
50
Not enough data
6.8
44
Not enough data
6.2
40
Not enough data
5.8
40
Portfolio Management
Not enough data
6.3
38
Not enough data
6.3
38
Not enough data
6.7
40
Not enough data
6.4
39
Analytics
Not enough data
5.9
39
Not enough data
7.4
52
Not enough data
7.0
44
Administration
Not enough data
7.3
58
Not enough data
7.7
53
Not enough data
7.6
50
Platform
Not enough data
7.1
42
Not enough data
7.5
38
Not enough data
8.3
57
Not enough data
7.3
52
Not enough data
4.0
36
Generative AI
Not enough data
6.0
28
Not enough data
6.2
28
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
1079
Not enough data
8.7
1044
Not enough data
7.8
965
Not enough data
9.2
1078
Not enough data
8.9
1015
Not enough data
8.8
1048
Not enough data
Maintenance
9.2
1064
Not enough data
7.6
890
Not enough data
Communication
7.9
929
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
868
Not enough data
Security
8.3
904
Not enough data
8.4
935
Not enough data
Device Support
7.6
911
Not enough data
8.4
966
Not enough data
8.5
957
Not enough data
Performance
8.2
1012
Not enough data
Functionality
8.8
224
Not enough data
7.8
199
Not enough data
8.0
203
Not enough data
8.5
212
Not enough data
Performance
8.7
220
Not enough data
8.6
211
Not enough data
Feature Not Available
Not enough data
8.7
215
Not enough data
Agentic AI - PC Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Management and Discovery - IT Documentation
8.4
102
Not enough data
8.1
101
Not enough data
8.6
101
Not enough data
Operations - IT Documentation
8.3
100
Not enough data
8.6
101
Not enough data
8.2
102
Not enough data
Generative AI - Autonomous Endpoint Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.4
259
Not enough data
Operating System
9.2
293
Not enough data
8.0
287
Not enough data
8.3
280
Not enough data
Management
8.5
279
Not enough data
8.1
266
Not enough data
8.1
266
Not enough data
8.1
268
Not enough data
8.1
267
Not enough data
Security
8.4
269
Not enough data
8.5
268
Not enough data
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.1
507
Not enough data
Platform
7.7
495
Not enough data
9.0
512
Not enough data
8.1
484
Not enough data
8.5
507
Not enough data
8.2
496
Not enough data
Security
8.6
513
Not enough data
9.2
520
Not enough data
7.5
482
Not enough data
8.7
501
Not enough data
8.1
487
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
NinjaOne and SuperOps are categorized as Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Remote Support, Enterprise IT Management, and Network Monitoring
Unique Categories
NinjaOne is categorized as PC Backup, Online Backup, Server Backup, Endpoint Management, Incident Management, Mobile Device Management (MDM), Autonomous Endpoint Management (AEM), and IT Documentation
SuperOps is categorized as Professional Services Automation
Reviews
Reviewers' Company Size
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuperOps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
27.7%
Computer & Network Security
13.7%
Hospital & Health Care
4.4%
Manufacturing
3.3%
Computer Software
3.1%
Other
47.8%
Information Technology and Services
45.2%
Computer & Network Security
22.6%
Computer Networking
5.6%
Education Management
3.2%
Consulting
2.4%
Other
21.0%
Most Helpful Reviews
NinjaOne
Most Helpful Favorable Review
Curtis S.
Verified User in Information Technology and Services
TeamViewer integration makes remote fixes incredibly easy. Proactive monitoring keeps me ahead of problems. Fewer surprises mean fewer urgent calls rearranging my day. Ninja keep my clients organized and easy to access from one central place. So much...
Most Helpful Critical Review
Jeff H.
Verified User in Computer & Network Security
Integration, automation and scripting. I expected this to get better but seems to have stagnated.
SuperOps
Most Helpful Favorable Review
Matt C.
Verified User in Information Technology and Services
SuperOps are always upgrading their platform. Their support team is always ready to help, and most of the time, are able to help over their Live Chat feature, which is accessible anywhere from their portal. They also take advice or suggestions on how to...
Most Helpful Critical Review
Matthew R.
Verified User in Computer & Network Security
They promised us a year on their solo plan for free - then they did not follow through. They killed our trial account and insisted on payment, so we did not pursue it any further.
Curtis S.
Verified User in Information Technology and Services
TeamViewer integration makes remote fixes incredibly easy. Proactive monitoring keeps me ahead of problems. Fewer surprises mean fewer urgent calls rearranging my day. Ninja keep my clients organized and easy to access from one central place. So much...
Matt C.
Verified User in Information Technology and Services
SuperOps are always upgrading their platform. Their support team is always ready to help, and most of the time, are able to help over their Live Chat feature, which is accessible anywhere from their portal. They also take advice or suggestions on how to...
Jeff H.
Verified User in Computer & Network Security
Integration, automation and scripting. I expected this to get better but seems to have stagnated.
Matthew R.
Verified User in Computer & Network Security
They promised us a year on their solo plan for free - then they did not follow through. They killed our trial account and insisted on payment, so we did not pursue it any further.
Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 comments
NS
Ninja handles patching and third-party software management, along with an integrated ticketing system and full control of scripting.
It also integrates...Read more
SuperOps has no discussions with answers
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