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- NICE Workforce Management
- Verint Workforce Management
- NICE Workforce Management-vs-Verint Workforce Management
Compare NICE Workforce Management and Verint Workforce Management 
At a Glance
Market Segments
Enterprise (65.9% of reviews)
Enterprise (52.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
NICE Workforce Management
Star Rating
(87)4.3 out of 5
Market Segments
Enterprise (65.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about NICE Workforce ManagementVerint Workforce Management
Star Rating
(147)4.2 out of 5
Market Segments
Enterprise (52.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Verint Workforce ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NICE Workforce Management excels in Shift Scheduling with a score of 8.8, highlighting its intuitive interface and flexibility in managing shifts, while Verint Workforce Management follows closely with a score of 8.5, but some users mention it lacks the same level of user-friendliness.
- Reviewers mention that NICE's Absence & Leave Management feature stands out with a score of 9.0, providing comprehensive tracking and reporting capabilities, whereas Verint's similar feature scores 8.0, with users noting it could benefit from more robust reporting options.
- G2 users indicate that NICE's Automation capabilities are superior, scoring 8.6, which allows for streamlined processes and reduced manual work, while Verint's score of 7.8 suggests room for improvement in automating repetitive tasks.
- Users on G2 highlight NICE's Labor Forecasting feature, scoring 8.5, as particularly effective in predicting staffing needs, while Verint's score of 8.3 is commendable but users report it sometimes lacks accuracy in volatile environments.
- Reviewers say that NICE Workforce Management's Integration APIs score of 8.7 is a significant advantage, allowing for seamless integration with other systems, while Verint's score of 7.3 indicates challenges in connecting with third-party applications.
- Users report that NICE's Self-Service Capabilities score of 8.5 is highly appreciated for empowering agents to manage their schedules, while Verint's score of 7.9 suggests that its self-service options could be more user-friendly and comprehensive.
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Pricing
Entry-Level Pricing
NICE Workforce Management
No pricing availableVerint Workforce Management
No pricing availableFree Trial
NICE Workforce Management
Free Trial is available
Verint Workforce Management
No trial information availableRatings
Meets Requirements
8.6
67
8.4
93
Ease of Use
8.3
67
8.4
110
Ease of Setup
7.4
26
7.6
63
Ease of Admin
8.3
24
7.9
35
Quality of Support
7.9
55
8.0
89
Has the product been a good partner in doing business?
8.2
23
8.5
35
Product Direction (% positive)
7.3
65
8.1
94
Features by Category
Workforce Management
8.1
18
8.2
35
|
Verified
8.4
17
8.2
33
|
Verified
8.4
17
8.4
35
|
Verified
8.0
17
8.1
32
|
Verified
7.3
13
7.8
26
|
Verified
Administration
8.5
12
7.8
31
|
Verified
8.1
16
7.9
33
|
Verified
7.9
16
7.9
33
|
Verified
7.7
16
8.0
34
|
Verified
8.5
17
8.5
34
|
Verified
Platform
7.4
15
Feature Not Available
8.3
11
7.3
36
7.8
13
7.5
34
8.3
15
8.3
44
8.3
16
8.4
44
7.9
8
7.6
35
8.1
16
7.8
41
8.1
16
8.0
39
Workforce Management Platform Features
8.4
26
8.2
60
8.6
29
8.5
66
8.7
29
8.7
67
9.1
29
8.0
67
8.0
29
7.9
61
Feature Not Available
Feature Not Available
7.9
28
8.3
62
8.6
25
7.8
59
8.2
14
7.3
47
7.8
19
Feature Not Available
Categories
Categories
Shared Categories
NICE Workforce Management and Verint Workforce Management are categorized as Workforce Management and Contact Center Workforce
Unique Categories
NICE Workforce Management has no unique categories
Verint Workforce Management has no unique categories
Reviews
Reviewers' Company Size
NICE Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
10.6%
Information Technology and Services
9.4%
Hospital & Health Care
9.4%
Banking
9.4%
Insurance
7.1%
Other
54.1%
Insurance
12.7%
Information Technology and Services
9.2%
Hospital & Health Care
9.2%
Financial Services
8.5%
Telecommunications
7.7%
Other
52.8%
Most Helpful Reviews
NICE Workforce Management
Most Helpful Favorable Review
Marlou C.
Verified User in Consumer Services
This website helps me to know what day and time I should do for my activity.
Most Helpful Critical Review
Richard R.
Verified User in Hospital & Health Care
Reports are difficult to create. Doesn’t have some advanced features of other software
Verint Workforce Management
Most Helpful Favorable Review
Mahum A.
Verified User in Financial Services
Cloud workforce management with safe and reliable use.
Most Helpful Critical Review
Verified User in Information Technology and Services
it is a bit slow and takes way too long to save updates
Marlou C.
Verified User in Consumer Services
This website helps me to know what day and time I should do for my activity.
Mahum A.
Verified User in Financial Services
Cloud workforce management with safe and reliable use.
Richard R.
Verified User in Hospital & Health Care
Reports are difficult to create. Doesn’t have some advanced features of other software
Verified User in Information Technology and Services
it is a bit slow and takes way too long to save updates
Alternatives
Discussions
NICE Workforce Management has no discussions with answers
Any chance Verint can have this feature where it notifies you about your schedule and long calls?
1 comment
AT
Hi Lem – thank you for taking the time to submit this question about notifications. Sorry for the delayed response. I hope that the answer could still be...Read more
To request time off in Verint, follow these steps: Log in to the Verint system, navigate to the 'Time Off' section, select the dates you wish to request off, provide a reason if required, and submit your request for approval.
1 comment
AT
When you want to schedule time off, you can submit a request for approval. First, go to My Home, then under My Requests, select Time Off Calendar. Then...Read more
What is Verint Workforce Management used for?
1 comment
KS
Workforce planning and scheduling of resources including forecasting and resourcing scheduling rulesRead more
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