Any chance Verint can have this feature where it notifies you about your schedule and long calls?

Hi Lem – thank you for taking the time to submit this question about notifications. Sorry for the delayed response. I hope that the answer could still be helpful to you or others reading this. We can notify agents for a variety of conditions based on application, acoustic and linguistic conditions, or triggers. One of the features of this notification process is a persistent client application called Work Assist. Real Time Coaching is a related capability. It allows notifications to targeted employees, for example, employees that have been identified as needing guidance. For schedule adherence (over-breaking) and call handle times, you can set a notification to go off after a threshold is exceeded. The optimization of adherence notification for breaks and lunches is currently in development. All in all, we do have a number of options available, but further discussion is warranted to fully understand your use case and delve into the details. For further information or more custom instructions, please reach out to your Account Executive. Thanks again for contacting us and hope this information will help.