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Compare Nextiva and Phone.com 
At a Glance
Market Segments
Small-Business (77.8% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
Starting at $20.00 1 User Per Month
$21.99 1 User Per Month
Nextiva
Star Rating
(3,332)4.5 out of 5
Market Segments
Small-Business (77.8% of reviews)
Entry-Level Pricing
Starting at $20.00 1 User Per Month
Browse all 7 pricing plansPhone.com
Star Rating
(32)3.5 out of 5
Market Segments
Small-Business (75.0% of reviews)
Entry-Level Pricing
$21.99 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Nextiva excels in call management with a score of 9.3, while Phone.com has a slightly lower score of 9.0. Reviewers mention that Nextiva's call routing and automatic call distribution features are particularly effective for small businesses.
- Reviewers mention that Nextiva's quality of support is rated at 9.0, significantly higher than Phone.com's 7.9. Users on G2 appreciate the responsiveness and helpfulness of Nextiva's support team, which can be crucial for businesses needing immediate assistance.
- G2 users highlight that Nextiva offers superior scalability with a score of 9.3 compared to Phone.com's 8.5. Users say this makes Nextiva a better choice for growing businesses that anticipate needing more features and capacity over time.
- Users report that Nextiva's mobile access is rated at 8.6, while Phone.com also matches this score. However, reviewers mention that Nextiva's mobile app provides a more seamless experience for managing calls and messages on the go.
- Reviewers mention that Nextiva's analytics and reporting features score 9.2, which is higher than Phone.com's 8.6. Users say that the detailed insights provided by Nextiva help them make informed decisions about their communication strategies.
- Users on G2 report that Nextiva's voicemail to email feature is rated at 9.1, while Phone.com has a slightly lower score of 8.7. Reviewers say that Nextiva's implementation of this feature is more reliable and user-friendly, making it easier to manage messages efficiently.
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Pricing
Entry-Level Pricing
Nextiva
Digital
Starting at $20.00
1 User Per Month
For startups!
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
- Website live chat
- Messaging apps
- Social Media channels
Phone.com
Plus Users
$21.99
1 User Per Month
Plus users get all of the features of the Basic plan with unlimited minutes and additional features that take the friction out of business communications.
- Unlimited minutes
- 1 Phone number per user
- HIPAA compliant video conferencing with 25 participants and video recording.
Free Trial
Nextiva
No trial information availablePhone.com
No trial information availableRatings
Meets Requirements
9.0
2,689
7.7
22
Ease of Use
8.7
2,722
7.5
22
Ease of Setup
8.4
2,011
8.0
10
Ease of Admin
8.6
1,935
7.8
9
Quality of Support
9.0
2,674
7.6
20
Has the product been a good partner in doing business?
8.8
1,915
7.2
9
Product Direction (% positive)
8.3
2,577
5.9
20
Features by Category
Channels
9.4
173
Not enough data
7.9
160
Not enough data
7.6
159
Not enough data
8.2
163
Not enough data
8.1
155
Not enough data
Generative AI
7.4
72
Not enough data
Functions
8.7
159
Not enough data
8.6
159
Not enough data
8.7
160
Not enough data
8.0
159
Not enough data
8.1
157
Not enough data
8.4
160
Not enough data
8.4
158
Not enough data
8.3
152
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.2
155
Not enough data
9.0
160
Not enough data
8.9
159
Not enough data
8.3
152
Not enough data
8.2
148
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.1
457
Not enough data
8.6
656
Not enough data
8.6
575
Not enough data
8.9
683
Not enough data
8.7
596
Not enough data
8.3
492
Not enough data
8.6
594
Not enough data
Generative AI
7.7
285
Not enough data
Workforce Management
8.7
597
Not enough data
8.7
557
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
583
Not enough data
8.7
614
Not enough data
Basic Communication - Cloud PBX
9.3
26
Not enough data
9.0
27
Not enough data
9.3
26
Not enough data
8.5
24
Not enough data
8.7
25
Not enough data
9.0
26
Not enough data
Advanced Features - Cloud PBX
9.1
25
Not enough data
9.2
26
Not enough data
9.0
26
Not enough data
9.1
25
Not enough data
Platform Basics - VoIP Providers
8.8
13
Not enough data
9.0
13
Not enough data
8.3
13
Not enough data
8.3
13
Not enough data
8.1
13
Not enough data
7.4
13
Not enough data
Basic Communication
9.2
1570
|
Verified
9.0
14
|
Verified
7.9
846
|
Verified
9.0
7
|
Verified
8.2
987
|
Verified
7.9
8
7.7
784
8.6
6
8.6
1096
|
Verified
8.7
10
|
Verified
9.2
1282
|
Verified
8.7
9
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.0
855
Feature Not Available
8.1
848
8.8
7
8.5
980
|
Verified
Feature Not Available
Advanced Features
8.3
1116
|
Verified
8.5
10
|
Verified
8.6
1178
|
Verified
9.0
10
9.1
1416
8.9
12
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.4
141
|
Verified
Feature Not Available
9.1
149
|
Verified
Not enough data
8.8
139
|
Verified
Not enough data
Features
9.1
165
|
Verified
Not enough data
8.6
140
Not enough data
8.2
131
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
8.4
136
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and Phone.com are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Nextiva is categorized as AI Voice Assistants, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Phone.com is categorized as Video Conferencing
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Phone.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
5.9%
Insurance
5.8%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.1%
Other
74.2%
Computer Software
14.3%
Marketing and Advertising
10.7%
Transportation/Trucking/Railroad
7.1%
Insurance
7.1%
Consulting
3.6%
Other
57.1%
Most Helpful Reviews
Nextiva
Most Helpful Favorable Review
Verified User in Automotive
We’re plugging our gaps, removing inefficiencies and growing considerably as a result. There have been so many benefits but ultimately it’s been about maximizing what we have and we’re now best equip to do this with everything we have coming out of NextOS....
Most Helpful Critical Review
Windy D.
Verified User in Public Relations and Communications
This service is glitchy and frustrating at EVERY turn. From the transfer of our numbers from our previous provider to the day-to-day functionality of the mobile app. There has hardly been a single week that has gone by where something has not gone wrong....
Phone.com
Most Helpful Favorable Review
Egor U.
Verified User in Marketing and Advertising
I used them before, then I tried something else and now I'm back to Phone.com. Besides the very fair pricing they provide the uncomparable customer support! It's always friendly, they will spend as much time as it takes to set you up, to fix any issues and...
Most Helpful Critical Review
Verified User in Computer Software
A week ago, we experienced that we received an email from Phone.com informing us that an action was needed for one of our phone numbers (Germany number). I quickly found out that they simply suspended the number at the same time they wrote us that they...
Verified User in Automotive
We’re plugging our gaps, removing inefficiencies and growing considerably as a result. There have been so many benefits but ultimately it’s been about maximizing what we have and we’re now best equip to do this with everything we have coming out of NextOS....
Egor U.
Verified User in Marketing and Advertising
I used them before, then I tried something else and now I'm back to Phone.com. Besides the very fair pricing they provide the uncomparable customer support! It's always friendly, they will spend as much time as it takes to set you up, to fix any issues and...
Windy D.
Verified User in Public Relations and Communications
This service is glitchy and frustrating at EVERY turn. From the transfer of our numbers from our previous provider to the day-to-day functionality of the mobile app. There has hardly been a single week that has gone by where something has not gone wrong....
Verified User in Computer Software
A week ago, we experienced that we received an email from Phone.com informing us that an action was needed for one of our phone numbers (Germany number). I quickly found out that they simply suspended the number at the same time they wrote us that they...
Discussions
Nextiva is a company that provides cloud-based communication services, including VoIP phone systems, business communication tools, and customer relationship management (CRM) solutions. They offer services that help businesses manage their communication needs, improve customer interactions, and streamline operations.
3 comments
SC
The text appears to be in English and does not require translation. It refers to "Phone Systems for business," which suggests a topic related to...Read more
What is VoIP feature?
3 comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
Yes, Phonecom is a legitimate company that provides communication services.
1 comment
CW
Yes it is. I’ve been using it for 9 months Read more
Phone.com has no more discussions with answers
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