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Compare Nextiva and OpenPhone 
At a Glance
Market Segments
Small-Business (77.8% of reviews)
Small-Business (91.7% of reviews)
Entry-Level Pricing
Starting at $20.00 1 User Per Month
$15.00 1 per user per month (billed annually)
Nextiva
Star Rating
(3,331)4.5 out of 5
Market Segments
Small-Business (77.8% of reviews)
Entry-Level Pricing
Starting at $20.00 1 User Per Month
Browse all 7 pricing plansOpenPhone
Star Rating
(2,732)4.7 out of 5
Market Segments
Small-Business (91.7% of reviews)
Entry-Level Pricing
$15.00 1 per user per month (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that OpenPhone excels in ease of use, scoring 9.5 compared to Nextiva's 8.7. Users report that OpenPhone's intuitive interface makes it simple for teams to adopt quickly, while Nextiva's interface can feel a bit more complex for new users.
- Users on G2 mention that OpenPhone offers superior instant messaging capabilities, with a score of 9.5 versus Nextiva's 8.2. Reviewers appreciate the seamless integration of messaging within the app, making communication more efficient.
- Reviewers mention that Nextiva shines in call management features, scoring 9.0, while OpenPhone follows closely with 9.2. Users highlight Nextiva's robust call routing and analytics tools, which are particularly beneficial for small businesses managing high call volumes.
- Users report that OpenPhone has a slight edge in support quality, with a score of 9.3 compared to Nextiva's 9.0. Many users appreciate OpenPhone's responsive customer service and helpful resources, which enhance their overall experience.
- G2 users indicate that Nextiva's PBX systems and VoIP softphone capabilities are strong, scoring 9.0, while OpenPhone scores lower at 8.1. Reviewers mention that Nextiva's advanced features, such as call recording and voicemail transcription, are particularly valuable for businesses looking for comprehensive communication solutions.
- Users say that OpenPhone's pricing is more attractive, starting at $15.00 compared to Nextiva's $20.00. Many small business owners appreciate the cost-effectiveness of OpenPhone, especially when considering the features offered at that price point.
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Pricing
Entry-Level Pricing
Nextiva
Digital
Starting at $20.00
1 User Per Month
For startups!
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
- Website live chat
- Messaging apps
- Social Media channels
OpenPhone
Starter
$15.00
1 per user per month (billed annually)
For individuals and sole proprietors:
- One new local or toll-free number per user
- Calling and messaging to US and Canadian numbers
- Voicemail transcripts
Free Trial
Nextiva
No trial information availableOpenPhone
Free Trial is available
Ratings
Meets Requirements
9.0
2,689
9.2
2,254
Ease of Use
8.7
2,722
9.5
2,292
Ease of Setup
8.4
2,011
9.3
1,580
Ease of Admin
8.6
1,935
9.5
1,009
Quality of Support
9.0
2,674
9.2
2,126
Has the product been a good partner in doing business?
8.8
1,915
9.5
998
Product Direction (% positive)
8.3
2,577
9.3
2,158
Features by Category
Channels
9.4
173
Not enough data
7.9
160
Not enough data
7.6
159
Not enough data
8.2
163
Not enough data
8.1
155
Not enough data
Generative AI
7.4
72
Not enough data
Functions
8.7
159
Not enough data
8.6
159
Not enough data
8.7
160
Not enough data
8.0
159
Not enough data
8.1
157
Not enough data
8.4
160
Not enough data
8.4
158
Not enough data
8.3
152
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.2
155
Not enough data
9.0
160
Not enough data
8.9
159
Not enough data
8.3
152
Not enough data
8.2
148
Not enough data
Platform
8.1
457
Not enough data
8.6
656
Not enough data
8.6
575
Not enough data
8.9
683
Not enough data
8.7
596
Not enough data
8.3
492
Not enough data
8.6
594
Not enough data
Generative AI
7.7
285
Not enough data
Workforce Management
8.7
597
Not enough data
8.7
557
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
583
Not enough data
8.7
614
Not enough data
Basic Communication - Cloud PBX
9.3
26
Not enough data
9.0
27
Not enough data
9.3
26
Not enough data
8.5
24
Not enough data
8.7
25
Not enough data
9.0
26
Not enough data
Advanced Features - Cloud PBX
9.1
25
Not enough data
9.2
26
Not enough data
9.0
26
Not enough data
9.1
25
Not enough data
Platform Basics - VoIP Providers
8.8
13
8.2
102
9.0
13
9.1
114
8.3
13
8.4
105
8.3
13
8.3
105
8.1
13
7.7
99
7.4
13
7.6
97
Basic Communication
9.2
1570
|
Verified
9.4
1416
7.9
846
|
Verified
Feature Not Available
8.2
987
|
Verified
9.4
1317
7.7
784
Feature Not Available
8.6
1096
|
Verified
Feature Not Available
9.2
1282
|
Verified
8.8
925
Agentic AI - VoIP Providers
Not enough data
7.4
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
7.6
9
Access
8.0
855
Feature Not Available
8.1
848
Feature Not Available
8.5
980
|
Verified
9.1
1064
Advanced Features
8.3
1116
|
Verified
7.8
668
8.6
1178
|
Verified
8.2
874
9.1
1416
9.5
1282
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
7.2
9
Not enough data
7.2
9
Calling
Not enough data
9.2
865
|
Verified
Not enough data
8.5
741
|
Verified
Not enough data
9.3
856
|
Verified
Not enough data
9.1
593
Not enough data
Not enough data
Contacts
Not enough data
9.1
901
|
Verified
Not enough data
8.9
782
|
Verified
Not enough data
8.7
765
|
Verified
Insights
Not enough data
9.0
802
|
Verified
Not enough data
8.4
742
Not enough data
8.8
841
|
Verified
Not enough data
7.9
710
|
Verified
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.4
141
|
Verified
Not enough data
9.1
149
|
Verified
Not enough data
8.8
139
|
Verified
Not enough data
Features
9.1
165
|
Verified
Not enough data
8.6
140
Not enough data
8.2
131
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
8.4
136
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and OpenPhone are categorized as VoIP Providers
Unique Categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
OpenPhone is categorized as Outbound Call Tracking and Google Workspace Communication Tools
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OpenPhone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
5.9%
Insurance
5.8%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.1%
Other
74.2%
Real Estate
8.3%
Construction
5.4%
Consumer Services
5.2%
Marketing and Advertising
5.1%
Computer Software
5.1%
Other
70.9%
Most Helpful Reviews
Nextiva
Most Helpful Favorable Review
Verified User in Automotive
We’re plugging our gaps, removing inefficiencies and growing considerably as a result. There have been so many benefits but ultimately it’s been about maximizing what we have and we’re now best equip to do this with everything we have coming out of NextOS....
Most Helpful Critical Review
Windy D.
Verified User in Public Relations and Communications
This service is glitchy and frustrating at EVERY turn. From the transfer of our numbers from our previous provider to the day-to-day functionality of the mobile app. There has hardly been a single week that has gone by where something has not gone wrong....
OpenPhone
Most Helpful Favorable Review
Rahul B.
Verified User in Information Technology and Services
We switched to OpenPhone from another provider. The porting process was smooth. The team management web interface is super slick. So do OpenPhones native mobile apps. But above all, what we like most is the Slack integration. Our usage is very light,...
Most Helpful Critical Review
Verified User in Computer Software
I don't like this company AT ALL! Beware, they don't seem to be based in US. Support is very poor.
Verified User in Automotive
We’re plugging our gaps, removing inefficiencies and growing considerably as a result. There have been so many benefits but ultimately it’s been about maximizing what we have and we’re now best equip to do this with everything we have coming out of NextOS....
Rahul B.
Verified User in Information Technology and Services
We switched to OpenPhone from another provider. The porting process was smooth. The team management web interface is super slick. So do OpenPhones native mobile apps. But above all, what we like most is the Slack integration. Our usage is very light,...
Windy D.
Verified User in Public Relations and Communications
This service is glitchy and frustrating at EVERY turn. From the transfer of our numbers from our previous provider to the day-to-day functionality of the mobile app. There has hardly been a single week that has gone by where something has not gone wrong....
Verified User in Computer Software
I don't like this company AT ALL! Beware, they don't seem to be based in US. Support is very poor.
Discussions
Nextiva is a company that provides cloud-based communication services, including VoIP phone systems, business communication tools, and customer relationship management (CRM) solutions. They offer services that help businesses manage their communication needs, improve customer interactions, and streamline operations.
3 comments
SC
The text appears to be in English and does not require translation. It refers to "Phone Systems for business," which suggests a topic related to...Read more
What is VoIP feature?
3 comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
Is open phone legit?
26 comments
G2
Here you get good quality openphone accounts with good rate http://pvaatoz.com/allpro/openphone.html
Read more
Is open phone free?
11 comments
JR
No translation is needed as "NO" is already understood in English.Read more
What is like Google Voice?
4 comments
ML
The ability to use both a web app and phone app, which are constantly in sync, so that you can make calls or texts on your computer's web browser and on your...Read more
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