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- Natterbox-vs-Vonage Business Communications
Compare Natterbox and Vonage Business Communications 
At a Glance
Market Segments
Mid-Market (56.8% of reviews)
Small-Business (61.4% of reviews)
Entry-Level Pricing
Starting at $60.00 1 User Per Month
No pricing available
Natterbox
Star Rating
(118)4.4 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Entry-Level Pricing
Starting at $60.00 1 User Per Month
Browse all 4 pricing plansVonage Business Communications
Star Rating
(483)4.3 out of 5
Market Segments
Small-Business (61.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Vonage Business CommunicationsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Vonage Business Communications excels in call recording with a score of 9.8, while Natterbox does not offer this feature, which is crucial for quality assurance and training purposes.
- Reviewers mention that Vonage's call analytics, particularly in call analysis (9.4), provide deeper insights compared to Natterbox, which lacks comparable analytics capabilities.
- G2 users highlight that Vonage's mobile accessibility (9.0) is superior, allowing for seamless communication on-the-go, whereas Natterbox's mobile features are rated lower, impacting user flexibility.
- Users on G2 appreciate Vonage's advanced features like automated attendants (9.0) and voicemail to email (9.3), which enhance user experience, while Natterbox's similar features are rated lower, indicating less functionality.
- Reviewers say that Vonage's ease of use (8.9) and setup (8.6) are on par with Natterbox, but they find Vonage's overall support quality (8.7) slightly less favorable compared to Natterbox's higher support rating (9.0).
- Users report that Natterbox shines in its product direction (9.2), indicating a strong commitment to future improvements, while Vonage's product direction score (8.3) suggests room for growth in this area.
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Pricing
Entry-Level Pricing
Natterbox
PRO
Starting at $60.00
1 User Per Month
Fully-featured voice solution for small to midsize contact centers and sales teams.
- IVR, Auto-attendant, & Hunt Groups
- Call Recording
- Salesforce CTI: Click-to call & Screen-pop
Vonage Business Communications
No pricing availableFree Trial
Natterbox
No trial information availableVonage Business Communications
No trial information availableRatings
Meets Requirements
8.6
103
9.0
387
Ease of Use
8.9
105
9.0
390
Ease of Setup
8.5
84
8.7
210
Ease of Admin
8.8
76
8.8
184
Quality of Support
9.0
100
8.7
375
Has the product been a good partner in doing business?
8.9
75
8.9
184
Product Direction (% positive)
9.2
101
8.4
382
Features by Category
Call Analytics
9.8
11
Not enough data
6.9
6
Not enough data
9.4
11
Not enough data
Feature Not Available
Not enough data
Agent Performance Management
7.6
9
Not enough data
8.3
11
Not enough data
7.6
9
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.0
18
Not enough data
8.4
17
Not enough data
9.1
22
Not enough data
Engagement
8.9
14
Not enough data
9.3
20
Not enough data
9.2
20
Not enough data
Performance
9.0
21
Not enough data
8.8
17
Not enough data
Generative AI
6.2
7
Not enough data
6.5
9
Not enough data
Channels
8.6
61
Not enough data
7.3
41
Not enough data
6.8
37
Not enough data
6.5
37
Not enough data
7.2
35
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.5
55
Not enough data
8.4
54
Not enough data
8.2
44
Not enough data
8.0
40
Not enough data
Feature Not Available
Not enough data
8.4
52
Not enough data
8.3
52
Not enough data
8.2
41
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.5
50
Not enough data
8.8
60
Not enough data
8.6
63
Not enough data
9.0
54
Not enough data
7.9
43
Not enough data
Generative AI
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.6
9
Not enough data
9.1
9
Not enough data
8.7
9
Not enough data
8.0
9
Not enough data
9.1
9
Not enough data
9.3
9
Advanced Features - Cloud PBX
Not enough data
8.9
9
Not enough data
8.7
9
Not enough data
8.9
9
Not enough data
9.3
9
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.2
35
9.3
292
|
Verified
5.8
13
8.3
144
|
Verified
6.3
21
8.9
206
|
Verified
7.4
14
8.5
132
|
Verified
7.9
21
9.2
211
|
Verified
8.6
26
9.3
249
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.1
24
8.8
167
8.1
23
8.9
175
|
Verified
7.3
16
8.9
197
|
Verified
Advanced Features
8.2
26
8.6
212
|
Verified
7.6
19
8.9
227
8.7
26
9.4
254
|
Verified
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.5
47
Not enough data
7.8
41
Not enough data
9.2
43
Not enough data
9.3
47
Not enough data
Not enough data
Not enough data
Contacts
8.4
39
Not enough data
7.7
36
Not enough data
8.1
33
Not enough data
Insights
8.9
42
Not enough data
8.6
43
Not enough data
8.3
42
Not enough data
7.6
35
Not enough data
7.3
33
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feedback
Feature Not Available
Not enough data
7.7
14
Not enough data
7.1
14
Not enough data
7.7
14
Not enough data
Feature Not Available
Not enough data
7.7
17
Not enough data
Feature Not Available
Not enough data
Generative AI
8.1
8
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.6
32
Not enough data
9.0
34
|
Verified
Not enough data
9.1
25
|
Verified
Features
Not enough data
9.2
40
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
31
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
8.7
25
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Natterbox and Vonage Business Communications are categorized as VoIP Providers
Unique Categories
Natterbox is categorized as Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Sales Coaching, Outbound Call Tracking, Salesforce AppExchange Apps, and Contact Center
Vonage Business Communications is categorized as UCaaS Platforms and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Natterbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vonage Business Communications
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
14.4%
Staffing and Recruiting
7.6%
Manufacturing
6.8%
Leisure, Travel & Tourism
6.8%
Computer Software
5.9%
Other
58.5%
Staffing and Recruiting
10.8%
Information Technology and Services
7.5%
Insurance
6.4%
Financial Services
4.6%
Real Estate
4.4%
Other
66.2%
Most Helpful Reviews
Natterbox
Most Helpful Favorable Review
Oliver S.
Verified User in Oil & Energy
The integration with Salesforce and Reporting stands out as the pivotal feature that convinced us to adopt this product. It empowers us with invaluable insights into our call patterns, helping us identify areas for enhancing the overall customer experience....
Most Helpful Critical Review
Shea M.
Verified User in Health, Wellness and Fitness
We have experienced quite a few issues so far with our experience at Natterbox with things working properly and smoothly. We have yet to experience the level of productivity as we had with our previous vendor that we are currently working on to resolve. The...
Vonage Business Communications
Most Helpful Favorable Review
Omar R.
Verified User in Utilities
I love the app, the web portal, and business texting features. The business texting features takes the hassle out of getting a company phone and having to carry another device in your pocket. The customer service department really surprised me because they...
Most Helpful Critical Review
Shelly N.
Verified User in Hospital & Health Care
We were no longer able to speak with a live person for help, questions, issues, or anything. It was all driven by self help utilizing their website. We started having quality issues and calls dropping multiple times daily. We had our IT person check...
Oliver S.
Verified User in Oil & Energy
The integration with Salesforce and Reporting stands out as the pivotal feature that convinced us to adopt this product. It empowers us with invaluable insights into our call patterns, helping us identify areas for enhancing the overall customer experience....
Omar R.
Verified User in Utilities
I love the app, the web portal, and business texting features. The business texting features takes the hassle out of getting a company phone and having to carry another device in your pocket. The customer service department really surprised me because they...
Shea M.
Verified User in Health, Wellness and Fitness
We have experienced quite a few issues so far with our experience at Natterbox with things working properly and smoothly. We have yet to experience the level of productivity as we had with our previous vendor that we are currently working on to resolve. The...
Shelly N.
Verified User in Hospital & Health Care
We were no longer able to speak with a live person for help, questions, issues, or anything. It was all driven by self help utilizing their website. We started having quality issues and calls dropping multiple times daily. We had our IT person check...
Discussions
Natterbox Competitors
1 comment
IM
Hi Mak if you are recruiting for us please reach to us directly to discuss.Read more
Issues with Not Connected calls report
1 comment
OS
Yes. We're going through this now. The reporting for this and the support we get from Nattertbox is absolute garbage. They are condescending and speak in IT...Read more
What is Salesforce voice?
1 comment
RK
Salesforce Voice allows companies to manage customer phone interactions from within the Salesforce platform Read more
When will I be able to attach documents and pictures to SMS?
2 comments
JD
MMS (pictures) is now available. Unsure on sending docs via SMS.Read more
What is Vonage Business Communications used for?
2 comments
AV
This is used for VoIP call and You can send massage also.Read more
I would like to upload files that I take pictures of, then send or share them.. is that an option?
1 comment
BW
If they are also a user with Vonage you can send files through the "Team Messaging" feature. There is also a fax option.Read more
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