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Compare Microsoft 365 and Zoho Mail 
At a Glance
Market Segments
Mid-Market (34.7% of reviews)
Small-Business (73.4% of reviews)
Entry-Level Pricing
$6.00 1 User Per Month
0
Microsoft 365
Star Rating
(5,399)4.6 out of 5
Market Segments
Mid-Market (34.7% of reviews)
Entry-Level Pricing
$6.00 1 User Per Month
Browse all 3 pricing plansZoho Mail
Star Rating
(705)4.4 out of 5
Market Segments
Small-Business (73.4% of reviews)
Entry-Level Pricing
0
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Microsoft 365 excels in file sharing with a score of 9.6, allowing for seamless collaboration on documents, while Zoho Mail's file sharing capabilities are rated slightly lower at 9.4. Reviewers mention that the ease of sharing files directly from the cloud enhances productivity.
- Reviewers mention that Microsoft 365's integrations with other applications, such as Microsoft Outlook and Apple Calendar, score 9.4 and 8.7 respectively, making it a versatile choice for users who rely on multiple tools. In contrast, Zoho Mail's integrations are rated at 8.9, which some users feel limits their workflow efficiency.
- Users on G2 highlight that Microsoft 365 offers superior mobile application functionality with a score of 9.2, providing a robust experience for users on the go. Zoho Mail's mobile application, while functional, received a lower score of 9.0, leading some users to prefer Microsoft for mobile productivity.
- G2 users report that Microsoft 365's collaboration tools, particularly its real-time editing features, are rated at 9.3, which reviewers say significantly enhances teamwork. Zoho Mail's collaboration features, while decent, scored lower at 8.8, indicating room for improvement in simultaneous editing capabilities.
- Reviewers mention that Microsoft 365's quality of support is rated at 8.5, with many users appreciating the availability of resources and assistance. In comparison, Zoho Mail's support is rated at 8.3, with some users expressing a desire for quicker response times.
- Users say that Microsoft 365's ease of setup is rated at 8.8, making it user-friendly for new adopters. Zoho Mail, with a score of 8.5, is also easy to set up, but some users report minor challenges during the initial configuration process.
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Pricing
Entry-Level Pricing
Microsoft 365
Microsoft 365 Business Basic
$6.00
1 User Per Month
Business Basic combines web and mobile versions of the Office apps, business email with Exchange, user management, 1 TB of OneDrive storage, and Teams for up to 300 users.
- Identity, access, and user management for up to 300 employees
- Custom business email (you@yourbusiness.com
- Web and mobile versions of Word, Excel, PowerPoint, and Outlook
Zoho Mail
Free
0
Get started for free!
- 5GB /User Mailbox Storage
- Online office apps (Writer, Sheet, Show)
- Integrated chat
Free Trial
Microsoft 365
Free Trial is available
Zoho Mail
Free Trial is available
Ratings
Meets Requirements
9.3
4,495
8.9
593
Ease of Use
9.0
4,542
9.0
593
Ease of Setup
8.8
1,116
8.5
232
Ease of Admin
8.7
914
8.7
202
Quality of Support
8.5
3,775
8.3
523
Has the product been a good partner in doing business?
8.8
887
8.7
193
Product Direction (% positive)
8.8
4,432
8.5
575
Features by Category
File Management
9.3
110
Not enough data
9.2
110
Not enough data
9.3
108
Not enough data
8.8
104
Not enough data
8.7
106
Not enough data
Agentic AI - Cloud Content Collaboration
7.1
19
Not enough data
7.6
19
Not enough data
7.5
20
Not enough data
Collaboration
9.1
108
Not enough data
9.4
106
Not enough data
9.0
106
Not enough data
8.7
104
Not enough data
Administration
9.0
105
Not enough data
9.2
104
Not enough data
9.1
104
Not enough data
9.0
103
Not enough data
8.9
104
Not enough data
8.7
100
Not enough data
9.3
104
Not enough data
Platform
9.2
104
Not enough data
9.2
104
Not enough data
8.7
102
Not enough data
8.8
102
Not enough data
8.7
104
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
9.4
107
Not enough data
9.2
110
Not enough data
8.7
107
Not enough data
Business Instant Messaging
9.0
107
Not enough data
9.0
105
Not enough data
Business Instant Messaging
9.0
107
Not enough data
9.2
109
Not enough data
9.0
106
Not enough data
Generative AI - Business Instant Messaging
8.3
67
Not enough data
AI - Business Instant Messaging
8.1
68
Not enough data
8.4
67
Not enough data
8.4
68
Not enough data
8.4
69
Not enough data
Agentic AI - Business Instant Messaging
8.2
20
Not enough data
7.7
20
Not enough data
Browser
Not enough data
9.9
13
Not enough data
9.5
13
Not enough data
9.6
12
User Tools
Not enough data
9.0
12
Not enough data
9.6
12
Not enough data
9.7
12
Editing Tools
Not enough data
9.3
12
Not enough data
9.5
11
Workspace Options
Not enough data
9.2
12
Not enough data
9.2
11
Presenter Tools
9.1
80
Not enough data
8.4
81
Not enough data
8.2
78
Not enough data
8.6
78
Not enough data
Conferencing Options
8.9
82
Not enough data
9.0
81
Not enough data
9.0
84
Not enough data
Application Tools
8.8
78
Not enough data
8.7
78
Not enough data
8.8
79
Not enough data
Agentic AI - Screen Sharing
Not enough data
Not enough data
Platform Basics
8.6
103
Not enough data
8.8
103
Not enough data
9.2
103
Not enough data
Platform Content
8.7
104
Not enough data
8.3
103
Not enough data
8.8
99
Not enough data
9.1
101
Not enough data
Platform Additional Functionality
8.8
98
Not enough data
8.9
99
Not enough data
8.9
101
Not enough data
Generative AI
8.0
59
Not enough data
7.9
59
Not enough data
7.1
59
Not enough data
7.9
59
Not enough data
7.0
58
Not enough data
7.7
59
Not enough data
7.4
58
Not enough data
Inbox Tools
9.0
124
Not enough data
9.0
122
Not enough data
8.9
122
Not enough data
9.0
122
Not enough data
Coordination Tools
9.1
126
Not enough data
8.9
122
Not enough data
8.8
122
Not enough data
Software Options
9.3
126
Not enough data
8.8
126
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Calculating
9.2
119
Not enough data
9.2
118
Not enough data
Insights
8.7
117
Not enough data
9.1
116
Not enough data
Editing
8.9
116
Not enough data
8.8
115
Not enough data
9.0
114
Not enough data
Functionality
8.5
116
Not enough data
8.9
113
Not enough data
9.0
113
Not enough data
9.3
117
Not enough data
Applications
9.3
1138
Not enough data
9.1
1087
Not enough data
8.8
1075
Not enough data
Collaboration
9.0
1048
Not enough data
8.8
970
Not enough data
8.7
1020
Not enough data
Management
8.8
1045
Not enough data
9.2
1104
Not enough data
9.2
1134
Not enough data
Agentic AI - Office Suites
6.7
11
Not enough data
6.7
11
Not enough data
Task Creation
Not enough data
9.3
39
Not enough data
8.8
39
Not enough data
8.8
36
Not enough data
9.1
36
Task Management
Not enough data
9.3
39
Not enough data
9.5
40
Not enough data
8.9
37
Not enough data
9.2
38
Generative AI
Not enough data
9.3
12
Not enough data
9.6
12
Collaboration Tools
9.0
111
Not enough data
9.0
109
Not enough data
8.4
106
Not enough data
9.1
107
Not enough data
9.1
107
Not enough data
Meeting Coordination
9.1
114
Not enough data
8.9
109
Not enough data
9.0
110
Not enough data
8.9
105
Not enough data
Software Type
8.9
112
Not enough data
9.0
110
Not enough data
9.2
110
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.7
29
Not enough data
8.9
28
Not enough data
8.7
29
Not enough data
8.8
30
Not enough data
Survey Customization
8.7
30
Not enough data
8.9
30
Not enough data
8.8
28
Not enough data
8.8
30
Not enough data
Survey Insights
8.9
30
Not enough data
8.9
29
Not enough data
8.9
29
Not enough data
8.8
30
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
9.0
126
9.0
57
8.9
128
9.1
58
Shared Calendar
9.0
126
9.2
57
9.0
125
9.3
54
Accessibility
8.9
123
8.9
53
8.8
122
9.0
53
Integration
8.9
122
9.2
53
8.9
125
9.3
49
9.0
124
9.3
52
Notifications
9.1
124
9.2
52
8.7
123
9.0
49
Generative AI
7.8
66
8.4
24
8.1
67
8.7
24
7.9
65
8.4
24
Agentic AI - Calendar
7.5
6
Not enough data
Notifications
8.9
61
Not enough data
8.5
62
Not enough data
8.8
60
Not enough data
Settings
8.8
64
Not enough data
8.9
60
Not enough data
8.8
62
Not enough data
Personalization
8.4
62
Not enough data
8.7
61
Not enough data
Integrations
8.8
60
Not enough data
8.7
60
Not enough data
8.0
60
Not enough data
8.9
60
Not enough data
8.4
59
Not enough data
Generative AI
8.2
37
Not enough data
8.2
37
Not enough data
7.7
37
Not enough data
8.0
37
Not enough data
7.8
36
Not enough data
Agentic AI - Online Appointment Scheduling
7.0
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
Design
8.8
136
Not enough data
8.8
139
Not enough data
8.7
136
Not enough data
Collaboration
9.2
136
Not enough data
9.3
140
Not enough data
File Types
9.4
142
Not enough data
9.1
140
Not enough data
8.4
137
Not enough data
Edit & Revise
8.8
142
Not enough data
8.7
138
Not enough data
9.1
141
Not enough data
Integrate & Embed
8.8
136
Not enough data
8.6
137
Not enough data
8.7
139
Not enough data
Operating System
9.4
137
Not enough data
8.3
134
Not enough data
7.4
130
Not enough data
Generative AI
7.7
80
Not enough data
7.8
82
Not enough data
7.2
80
Not enough data
7.7
83
Not enough data
7.4
80
Not enough data
Agentic AI - Document Creation
7.0
5
Not enough data
Sorting & Filtering
8.9
123
Not enough data
8.9
123
Not enough data
8.4
119
Not enough data
8.9
120
Not enough data
Integrations
9.2
123
Not enough data
8.4
118
Not enough data
8.0
116
Not enough data
Time Management
8.8
115
Not enough data
9.0
121
Not enough data
8.8
117
Not enough data
Generative AI
8.1
73
Not enough data
8.1
74
Not enough data
8.2
74
Not enough data
Agentic AI - Email Management
7.0
5
Not enough data
8.0
5
Not enough data
Generative AI
Not enough data
9.0
40
Not enough data
9.0
40
Not enough data
8.7
40
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Convenience and automation - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support and service - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced management and features - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Note-Taking Software
Not enough data
Not enough data
Categories
Categories
Shared Categories
Microsoft 365 and Zoho Mail are categorized as Calendar
Unique Categories
Microsoft 365 is categorized as Email Management, Business Instant Messaging, Email Client, Screen Sharing, Spreadsheets, Presentation, Online Appointment Scheduling, Document Creation, Cloud Content Collaboration, Office Suites, Survey, and Video Conferencing
Zoho Mail is categorized as Bookmark Manager, Note-Taking Software, Domain Registrars, Email, and Task Management
Reviews
Reviewers' Company Size
Microsoft 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Mail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.6%
Education Management
6.0%
Computer Software
5.2%
Higher Education
5.1%
Hospital & Health Care
4.1%
Other
69.0%
Information Technology and Services
13.9%
Marketing and Advertising
8.4%
Computer Software
8.4%
Telecommunications
3.0%
Financial Services
2.7%
Other
63.7%
Most Helpful Reviews
Microsoft 365
Most Helpful Favorable Review
Chris j.
Verified User in Information Technology and Services
Office 365 is an efficient application for documents creating and for document sharing, it comes with bundle of specific features which let us create presentations and other work details. It’s a cloud based application so it gives access to our emails and...
Most Helpful Critical Review
Jon J.
Verified User in Computer Software
Constant updates that say "critical" almost on a weekly basis. Too many automatic formatting features. Just give me the barebones and I'll configure it how i want it dangit.
Zoho Mail
Most Helpful Favorable Review
Abhinav B.
Verified User in Information Technology and Services
Zoho email services are one of the best I have ever seen. It provides low-cost but reliable, secure, and moderate setup email services for all your professional needs.
Most Helpful Critical Review
Alberto B.
Verified User in Consumer Services
Poor support. We're having a problem receiving emails sent to email accounts hosted on ZoHo from a particular domain that worked fine till about a month ago. We can receive emails from this particular domain on other email accounts hosted by other email...
Chris j.
Verified User in Information Technology and Services
Office 365 is an efficient application for documents creating and for document sharing, it comes with bundle of specific features which let us create presentations and other work details. It’s a cloud based application so it gives access to our emails and...
Abhinav B.
Verified User in Information Technology and Services
Zoho email services are one of the best I have ever seen. It provides low-cost but reliable, secure, and moderate setup email services for all your professional needs.
Jon J.
Verified User in Computer Software
Constant updates that say "critical" almost on a weekly basis. Too many automatic formatting features. Just give me the barebones and I'll configure it how i want it dangit.
Alberto B.
Verified User in Consumer Services
Poor support. We're having a problem receiving emails sent to email accounts hosted on ZoHo from a particular domain that worked fine till about a month ago. We can receive emails from this particular domain on other email accounts hosted by other email...
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