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- Medallia Customer Experience
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- Medallia Customer Experience-vs-SurveyMonkey
Compare Medallia Customer Experience and SurveyMonkey 
At a Glance
Market Segments
Enterprise (65.6% of reviews)
Small-Business (36.3% of reviews)
Entry-Level Pricing
Contact Us Per Year
Contact Us
Medallia Customer Experience
Star Rating
(164)4.5 out of 5
Market Segments
Enterprise (65.6% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSurveyMonkey
Star Rating
(23,040)4.4 out of 5
Market Segments
Small-Business (36.3% of reviews)
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Medallia Customer Experience excels in its NPS/CSAT scoring capabilities, achieving a score of 9.5, which reviewers mention provides deeper insights into customer satisfaction compared to SurveyMonkey's score of 7.2.
- Reviewers mention that SurveyMonkey's survey builder is highly intuitive, with a score of 9.0, making it easier for users to create surveys quickly, while Medallia's survey management features, although robust, received a slightly lower score of 8.9.
- G2 users highlight Medallia's strong feedback analysis features, particularly in thematic and sentiment analysis, scoring 8.0 and 8.2 respectively, which reviewers say helps in understanding customer feedback more comprehensively than SurveyMonkey's scores of 7.7 in both areas.
- Users on G2 report that SurveyMonkey shines in gamification features, scoring 8.4, which reviewers mention enhances user engagement during surveys, while Medallia's gamification score is notably lower at 6.0.
- Reviewers mention that Medallia offers superior customization options, particularly in custom fields and conditional logic, scoring 8.8 and 8.5 respectively, which users say allows for more tailored survey experiences compared to SurveyMonkey's scores in these areas.
- Users say that while both platforms offer mobile forms, Medallia's mobile capability scored 8.8, indicating a more seamless experience on mobile devices, whereas SurveyMonkey's mobile features are perceived as less robust.
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Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
Medallia Customer Experience
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
8.7
124
9.0
20,257
Ease of Use
8.6
134
9.2
20,362
Ease of Setup
7.2
92
9.0
7,711
Ease of Admin
7.6
70
8.9
7,540
Quality of Support
8.4
107
8.6
14,346
Has the product been a good partner in doing business?
8.6
73
8.8
6,590
Product Direction (% positive)
9.5
119
7.7
19,817
Features by Category
Analytics
9.4
46
Not enough data
9.1
46
Not enough data
8.6
44
Not enough data
5.9
37
Not enough data
Customization
8.4
42
Not enough data
8.0
40
Not enough data
8.5
39
Not enough data
8.5
35
Not enough data
Generative AI
6.3
17
Not enough data
6.4
18
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
38
7.4
98
8.4
35
7.8
98
8.5
42
8.0
97
Feedback Analysis
8.0
40
7.9
94
8.3
40
7.7
94
9.4
39
7.3
92
Feedback Sources
8.4
33
8.1
95
9.2
38
8.9
95
7.1
30
7.6
92
8.0
33
7.5
92
Generative AI
6.8
16
7.2
86
6.7
18
7.4
39
Survey Management
Not enough data
9.0
1185
Not enough data
8.9
1223
Not enough data
8.5
1147
Not enough data
8.8
1189
Survey Customization
Not enough data
8.5
985
Not enough data
8.2
1016
Not enough data
8.1
918
Not enough data
8.1
744
Survey Insights
Not enough data
8.6
1138
Not enough data
8.0
781
Not enough data
8.6
1088
Not enough data
8.4
981
Agentic AI - Survey
Not enough data
5.0
7
Not enough data
6.1
6
Not enough data
6.1
6
Customization
Not enough data
8.6
171
Not enough data
8.3
155
Not enough data
8.8
176
Not enough data
8.7
183
Additional Functionality
Not enough data
8.3
139
Not enough data
7.7
117
Not enough data
8.3
161
Not enough data
7.9
118
Not enough data
8.6
166
Categories
Categories
Shared Categories
Medallia Customer Experience and SurveyMonkey are categorized as Feedback Analytics
Unique Categories
Medallia Customer Experience is categorized as Experience Management
SurveyMonkey is categorized as Online Form Builder and Survey
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
15.0%
Financial Services
10.0%
Information Technology and Services
8.1%
Telecommunications
6.3%
Automotive
6.3%
Other
54.4%
Education Management
8.6%
Hospital & Health Care
5.9%
Higher Education
5.9%
Marketing and Advertising
5.1%
Non-Profit Organization Management
4.8%
Other
69.7%
Most Helpful Reviews
Medallia Customer Experience
Most Helpful Favorable Review
Emily Penfold D.
Verified User in Hospitality
The custom reporting features and in-depth information contained in the reviews are my favorite features in the platform.
Most Helpful Critical Review
Krissy D.
Verified User in Health, Wellness and Fitness
The only people who took the time to complete the surveys had a bad experience, which skewed the overall score.
SurveyMonkey
Most Helpful Favorable Review
Sandi S.
Verified User in Entertainment
I like how easy SurveyMonkey makes it to set up a survey and send it out, either to a targeted audience that you specify, or to your own list... or to simply post a link somewhere.
Most Helpful Critical Review
Pat M.
Verified User in Market Research
The "collector". Every survey software has their complex aspect that's usually unnecessarily complex and it turns out that SurveyMonkey is no exception. Each survey is associated with a "collector" that contains a set of attributes and settings that...
Emily Penfold D.
Verified User in Hospitality
The custom reporting features and in-depth information contained in the reviews are my favorite features in the platform.
Sandi S.
Verified User in Entertainment
I like how easy SurveyMonkey makes it to set up a survey and send it out, either to a targeted audience that you specify, or to your own list... or to simply post a link somewhere.
Krissy D.
Verified User in Health, Wellness and Fitness
The only people who took the time to complete the surveys had a bad experience, which skewed the overall score.
Pat M.
Verified User in Market Research
The "collector". Every survey software has their complex aspect that's usually unnecessarily complex and it turns out that SurveyMonkey is no exception. Each survey is associated with a "collector" that contains a set of attributes and settings that...
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 comments
TB
Yes, you can.Read more
What is SurveyMonkey used for?
6 comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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